I did send you a confirmation email from the customer stating she authorize the charge for the credit card fee , was her choice paying cash or credit card , I told her from the begging to pay the balance in cash so she will not pay any other feeThe tip was $plus tolls , This is a an over size bus and tolls are higher than a car , the bus is coming from Staten island We do not charge tolls , we are just collecting to pay it , and to go to Atlantic city we do collect $tolls for the round trip , I advise the customer before , She never said anything I did sent you all email from customer that she authorize all charges Only after the service was done she started with all the issues , I did not over charged her , I charge her excactley the amount I mention that was on the contract plus the tip (as she wanted to tip $) Customer just looking to get some money back , service was done and I dont think we should refund her anythingThank You***
The bus had a mechanical issue on the way to the customer and we had to get another bus , that why we changed the driver and the bus , That was only min late not hr as customer mention , we still did the full service On our contract customer signed , if we have a mechanical issue all we can do we can make it up to them with any time the customer lose , In their case service was completed and they didt need additional time But just for their inconvenience we can offer them $back
I did send you a confirmation email from the customer stating she authorize the charge for the credit card fee , was her choice paying cash or credit card , I told her from the begging to pay the balance in cash so she will not pay any other feeThe tip was $plus tolls , This is a an over size bus and tolls are higher than a car , the bus is coming from Staten island We do not charge tolls , we are just collecting to pay it , and to go to Atlantic city we do collect $tolls for the round trip , I advise the customer before , She never said anything I did sent you all email from customer that she authorize all charges Only after the service was done she started with all the issues , I did not over charged her , I charge her excactley the amount I mention that was on the contract plus the tip (as she wanted to tip $) Customer just looking to get some money back , service was done and I dont think we should refund her anythingThank You***
The bus had a mechanical issue on the way to the customer and we had to get another bus , that why we changed the driver and the bus , That was only min late not hr as customer mention , we still did the full service On our contract customer signed , if we have a mechanical issue all we can do we can make it up to them with any time the customer lose , In their case service was completed and they didt need additional time But just for their inconvenience we can offer them $back