USAA

Complaint: [redacted]
I am rejecting this response because: As I have stated my ex bought the pendant. He has the receipts. I made made this statement several times.  I have provided his information and USAA wants me to do the impossible and provide something. I do not have.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the knowledge someone will finally help put all this to rest, we want to move on from this, our intentions for the longest time were to work with Usaa and resolving these matters but its been almost 5 years some of these things not resolved and so many things in our lives have been up in the air due to it.  My hope is we can find common ground with resolve and put an end to stereo types that company and its policy holders/clients can work together and find peaceful resolution.
 
Regards,
[redacted]

September 19, 2016   Commander [redacted], USN Complaint ID #: [redacted]   Dear Commander [redacted]:   I am responding to your second submission regarding your mortgage refinance.    We responded to your complaint on September 7, 2016. While we recognize that you disagree, we feel confident that the correct decision has been made. I understand that you received a member message from [redacted], of our staff. She confirmed that a lien release was provided to US Bank on July 18, 2016, and could take four to six weeks for processing. A copy of the recorded lien release and your closing package were uploaded to your USAA Documents Online for you to review. Ms. [redacted] requested United Lender Services contact you to discuss the refund in question; however, we respectfully decline your request for additional compensation.   We appreciate the opportunity to review your concerns again. If you have any other questions, Ms. [redacted] remains available to assist you.   Sincerely,   [redacted]

February 16, 2017
Sergeant [redacted], USA
Complaint ID #: [redacted]
Dear Sergeant [redacted]:
I am responding to your submission regarding the handling of your claim. I regret the inconvenience this situation caused you.
Thank you for speaking with [redacted], of our staff, who...

confirmed you were given the option of an appointment prior to the one scheduled for February 2, 2017; however, you opted for that date. In addition, as Ms. [redacted] advised, we listened to the call recording of the conversation between you and [redacted] and confirmed they discussed how the glass would be covered under your policy if it was repairable and if it was not repairable. The claim was handled appropriately.
If you have additional questions on this matter, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I still do not understand how this mistake was made USAA has already admitted fault and offered a 25 dollar credit on the account.  This will cause damage to my credit short and long term.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This information is erroneous. I was making my payments online between the 1st and the 5th of the month starting August 2015 so why would they all of a sudden chose to attempt to withdrawn from the checking account if I was making those payments personally? As of November 2015 I was locked out from calling into the bank and from making payments online. I was unaware that the account was closed because I never received any correspondence from this bank concerning any attempt to withdraw any money. I was not informed of this until sometime in February 2016 when I received a call from someone from the bank who informed me that all my accounts were closed and my name was sent to tele-check from the year before. These people are unscrupulous and their business practice is shady at best. I wish the Federal Government would investigate their banking practice and as I told their representative [redacted] ext [redacted], every time since February 2016 I have spoken to someone, they give different information that does not get me to a solution. I have also told Ms [redacted] that going forward if they create another issue where they are not processing the loan payment appropriately, I will be seeking legal counsel and will see them in court. I also told her that the individual whom I spoke with in February 2016 was the only honest person at their bank because as she stated, that I was only experiencing all the issues with the bank because I no longer have my pay check directly deposited into their bank any more as of August 2015. And as I told her that I have served my country honorably and I am a free moral agent which both rights affords me the right to chose where I want to conduct my banking services. I will not be intimidate by anyone here in this country and I really believe that these people at USAA are taking advantage of  soldiers, veterans, and their families and at this point I believe that the government should step in and close them down. They can sell my loan to a more reputable banking institution so that I can be rid o them but they need to be put out of business and their owners put behind bars.After all this time fighting with these people now I am hearing that the reason that they were not debiting the payments out of my checking account on a monthly basis was because I was never sent an 'Automatic Loan Payment Agreement' form to sign. Now in all my discourse with this company, this form was never offered and no one, other than Ms. [redacted] told me about this form. I was finally faxed this form on 9/21/16 by Ms. [redacted]. The formed was filled out, a voided check from my reputable bank was attached and the form was faxed back on the same day to Ms. [redacted]. I also payed the moneys owed in full including the late fess, which they always demand although they were the ones who has denied me access to their bank since last year. I emphatically explained to Ms. [redacted], knowing that our conversation was being recorded, that going forward if there is any foolishness occur again where they are not debiting my checking account for the monthly payments, I will be taking them to court for breach of contract and harassment. This has just got to stop. On a side note it took USAA almost 4 days to take the money out my account and over a week to make the dummy attempt to debit from my checking account in order to establish the monthly direct debit. This is the of banking institution the Feds in this country is allowing to operate and then they will turn around and report the consumer to the credit bureaus that they were late in paying their bills. This has got to stop.  
Regards,
[redacted]

February 2, 2015 [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your eligibility for USAA membership. Membership in USAA is open to active U.S. military and to those who retired or have a discharge type of “Honorable,” as well as...

to eligible family members. We are required to apply these guidelines uniformly. We requested copies of your DD-214 to confirm your eligibility for membership. Thank you for speaking with [redacted], of our Member Advocate Team, who explained that upon review of your DD-214, your last discharge type does not allow eligibility for USAA property and casualty products. I understand [redacted]t referred you to the USAA Insurance Agency, who has established relationships with trusted alliances to provide property and casualty coverage when USAA property and casualty insurance companies cannot. [redacted], thank you for your service to our country. We appreciate the opportunity to respond to you. Sincerely, [redacted] USAA Insurance Agency means USAA Insurance Agency, Inc. or USAA of Texas Insurance Agency. CA Lic # 0D78305, TX Lic # 7096. 9800 Fredericksburg Road, San Antonio, TX 78288.

March 6, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the settlement amount of your vehicle.
Thank you for speaking with [redacted], of our staff, who confirmed that after you spoke with our claims service manager, you...

understood how the settlement value was determined. If you have any additional questions on this matter, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 26, 2014 [redacted]Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your USAA automobile glass claim. We responded to your complaint on December 3, 2014.  While we recognize that you disagree, we feel confident that the correct decision has been made.  You issued your auto policy on USAA.com with a $500 comprehensive deductible.  It was not until November 17, 2014, that you went on usaa.com to lower the comprehensive deductible to zero dollars.  USAA’s system automatically tracks each time a member’s account is accessed and, in this case, our records clearly show that no USAA employee ever accessed your account until you contacted us by phone on November 18, 2014, to initiate this claim.  No new information has been presented that would warrant a change in our position.  Please know that USAA follows all applicable federal and state regulations and acts in accordance with our core values of service, loyalty, honesty, and integrity.  We respectfully disagree with your allegations. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

January 28, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding the difficulty you experienced in receiving email notifications for [redacted]’s and your insurance policies. I regret any frustration that this matter may have...

caused you. Thank you for taking the time to speak with [redacted], of our staff, regarding your concerns. As she advised, [redacted] is the primary insured on the insurance policies, and any notifications, emails, or alerts pertaining to the policies are sent to her email address. [redacted] continues to research your claim that you were receiving email notifications at your email address, although it was not the primary email address on file. She will contact you with her findings. In the meantime, [redacted] remains available if you should have any additional questions. You may also reach Website Customer Support directly at ###-###-####, Extension [redacted]. Thank you for allowing us to reply to you. Sincerely, [redacted]

December 9, 2014
[redacted] Complaint ID #:[redacted]
Dear [redacted]:
I am responding to your submission regarding the notification you received from USAA Federal Savings Bank. Thank you for bringing this issue to our attention and for allowing us to reply to you.
The email address,...

[redacted], has been removed from our database, and you should no longer receive emails from USAA. I apologize for the inconvenience this matter caused you.
Sincerely,
[redacted]

October 19, 2015 [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission about the handling of your checking account with the USAA Federal Savings Bank. I regret any frustration and inconvenience you experienced as we strive to provide quality service to our...

entire membership. Thank you for speaking with [redacted], of our staff, who addressed your concerns regarding the establishment of a new account and the affidavits you requested. We appreciate the opportunity to reply to you. Sincerely, [redacted]

April 29, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile claim. I regret any frustration you experienced as we strive to meet the needs of our entire membership. I understand you spoke with [redacted], of our staff, who...

agreed to look into your concerns. He explained that subsequent inspections were completed on your vehicle, and advised you of the new estimate amount that has been paid to you. He also discussed the reasons why payment for the additional damage found on your vehicle is not covered under your claim. If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

September 15, 2016 Mrs. [redacted]Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your loan payoff from USAA Federal Savings Bank (FSB). Thank you for speaking with [redacted] of our FSB staff, who confirmed the loan payoff we sent to your prior lender on August 16, 2016, via [redacted] was cashed by that lender on August 19, 2016.  I hope that your conversation with her reassured you that your satisfaction is important to us.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely,*
[redacted]

October 21, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your investment accounts with USAA.  I regret any frustration or inconvenience this caused.   Thank you for speaking with [redacted], who...

conferenced in the automated phone tree to ensure you could get through without repeatedly having to verify your identity.  Safeguarding the security of our members’ information is critical to our business, and we have processes in place to help guard against potential identity theft and fraud, so you are unable to bypass any verification process.  If you have any other questions or concerns,     Mr. [redacted] remains available to assist you.         We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

September 18, 2015 [redacted]
[redacted] Dear Mrs. [redacted]: I am responding to your submission regarding a hold that was placed on the balance in your deposit account you hold with the USAA Federal Savings Bank (FSB).  I regret any inconvenience you...

experienced.   The FSB’s Depository Agreement and Disclosures which is provided to all account holders and is available on usaa.com states, “If FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may “freeze” (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities.” Following the deposit on August 21, 2015, we initiated an investigation based on the account activity, and all deposit accounts you hold with the FSB were placed in a credits only status.  The hold was subsequently removed on August 23, 2015. Unfortunately, [redacted], of our staff, was unable to reach you to discuss the matter, should you have any questions, Ms. [redacted] is available to assist and can be reached at [redacted]
 Thank you for allowing us to reply to you.   Sincerely, [redacted]

[redacted]
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[redacted]
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[redacted]
I am responding to your submission regarding your homeowners insurance deductible policy.
In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations...

of the policy.  I understand [redacted], of our staff, spoke with you about your policy deductible.  A thorough review of your situation was completed; however, no new information was discovered to warrant a change in our decision, and the deductible will remain at two percent.  While we regret any frustration you experienced, we appreciate you allowing us to respond.  If you have additional questions, Mr. [redacted] remains available to assist you.
Sincerely,
[redacted]

October 28, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your mortgage experience with Dovenmuehle (DMI) as your loan servicer.   Thank you for speaking with [redacted], of our staff, who researched...

your account history with DMI.  I understand that he reviewed the negative reporting on your credit report and verified with DMI that the reporting was incorrect and all 2015 reporting should have been suppressed.  A correction was submitted to the credit bureaus to ensure the 2015 reporting was withheld.  In addition, Mr. [redacted] informed you that your loan is now being serviced by NationStar mortgage.  If you have any other questions, Mr. [redacted] remains available to assist you.   We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

June 3, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding Mrs. [redacted]’s automobile claim. Our employees are expected to be helpful and to handle claims efficiently and accurately, and I regret any inconvenience you and Mrs. [redacted]...

experienced. Due to privacy laws, we are unable to discuss the details of Mrs. [redacted]’s claim. However, I want to assure you that we have thoroughly reviewed the concerns you outlined, and we are working closely with Mrs. [redacted] towards a resolution. Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The exhaust issue was not resolved, and it appears as though it won't be due to improper diagnosis.I received a check for my transportation expenses related to the accident. 
Regards,
[redacted]