USAA

February 25, *** *** ** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding your February 9, 2013, automobile claim*** ***, of our staff, has made several attempts to contact you regarding your concernsWhile we were able to confirm receipt of
your fax on February 6, 2015, we were not provided sufficient information to support your request for settlement within the statute of limitationsWe provided our decision to you in writing in a letter dated February 13, Should you have any further questions, *** *** remains available and can be reached at *** *** *** or *** *** ***, Extension ***Thank you for allowing us to reply to youSincerely, *** ***

January 23, *** *** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding your insurance policies and your dividend distributionOur records reflect that your automobile policy was canceled on September 8, 2014, due to nonpayment, which resulted in
an outstanding balanceBefore your policy was canceled, we notified you by mail that your account was subject to being placed on a pay-in-full status if you received another nonpayment cancellation noticeWe also sent you a monthly billing statement reflecting the balance that was owedConsequently, you were placed on a pay-in-full status, which would require you to pay your account balance in full or sign up for automatic payments in order to have your balance spread out over monthly installmentsDue to a system limitation, on November 15, 2014, you were able to issue a renters policy on usaa.comThree days later, a nonpayment cancellation notice generated because your account is on a pay-in-full status due to the unpaid balance from your automobile policy and automatic payments were not established at the time you issued the policySubsequently, your renters policy was canceledActing in accordance with our policies, we applied the dividend distribution to your outstanding balance*** ***, of our staff, attempted to reach you and discuss your concerns, but she was advised you would return her call at a time that was more convenientShould you have any additional questions, *** *** remains available to assist you, and she can be reached at *** *** *** or *** ***, Extension ***I appreciate you allowing us to respond to youSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please fix your system so that this does not happen againIt is ridiculous that this took over months to resolve
Regards,
*** ***

Complaint: ***
To whom it may concern, I am not sure how to respond to any of your messages on your websiteMy ordeal has not been resolved and I am continuing to get no feed back from USAAKeep my posting open because it has not been resolvedThank you *** *** Sent from my iPad

In follto Complaint ID: ***After filing our complaint and numerous phone calls from USAA, we again received a letter addressed to *** *** at our addressed, postmarked 2/04/As we have been trying to do for years, USAA must take our address off of this accountWe have provided USAA the last four digits of our social security numbers and other information as requested, yet they seem incapable of understanding the problem is on their end, not oursOur address needs to be removed from this falsely created account

December 23, 2014 *** *** ***Complaint ID #: *** and*** Dear *** ***: I am responding to your submission regarding a disputed charge for your credit card account with held with the USAA Federal Savings Bank (Bank) and the service you received. I regret any
misunderstanding that may have occurred during the handling of your appeal. Your service experience was shared with our management team, and an exception was granted to provide you with credit without going through the dispute process. On December 4, 2014, *** ***, of our Bank staff, spoke with you to address your concerns, and two credits in the amount of $were applied to your account in overnight processing Should you have further questions regarding this matter, *** *** remains available to speak with you and can be reached (800) 531-USAA (8722), Extension***. Thank you for allowing us to reply to you. Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

December 4,
*** *** ** *** ***
Complaint ID #: ***
Dear *** ***:
I am responding to your submission regarding your mortgage application experience with the USAA Federal Savings Bank (FSB)
Our employees are expected to handle matters accurately and timely, and
I apologize for the inconvenience and frustration you experiencedI appreciate you speaking with *** ***, of our staff, regarding your eligibility for a VA loanAlthough you received a pre-qualification notice, the notice stated that final loan approval was contingent upon receipt of your Certificate of EligibilityThe FSB was unable to approve your loan application because it was determined that you did not meet VA Home Loan eligibility requirements
The FSB sent a $check to reimburse you for the good faith estimate ($350.00), pest inspection ($75.00), and home inspection ($275.00), respectively
Thank you for the opportunity to reply
Sincerely,
*** ***

June 18, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claim with our insuredOur records confirm that you filed an inquiry with the Maryland Insurance Administration (MIA)We responded to the MIA on June 9, Thank you for the opportunity to replySincerely, *** ***

November 24,
*** *** *** *** ** ***, USA
Complaint ID #:***
Dear *** ***:
I am responding to your submission regarding your roadside assistance experience
I apologize for the frustration you recently experienced as we strive to provide quality service
and fair claims handling to our entire membershipOur employees and business partners are expected to be courteous and informative and to handle claims in a timely mannerI hope your conversation with *** ***, of our staff, helped reassure you that we will work very hard to provide you with the service you expect and deservePlease know that your situation was shared with our management team as we are continuously seeking ways to improve how we do businessIf you have any additional questions or concerns, *** *** remains available and can be reached at (800) 531-USAA (8722) or (210) 531-USAA (8722), Extension***
Thank you for allowing us to reply to you
Sincerely,
*** ***

November 13,
*** *** *** ***r
Complaint ID #: ***
Dear *** ***
I am responding to your submission regarding your automobile loan with the USAA Federal Savings Bank (FSB)We strive to provide quality service at all times, and I apologize if this was not
your experience
Thank you for speaking with *** ***, of our FSB staff, who confirmed that your vehicle has not been reported as repossessed and that a request was submitted to the consumer reporting agencies to change the reporting of the charged off loan as paid instead of with a zero balancePlease note that the FSB does not currently report a loan status as repossessed to the consumer reporting agenciesShould you have further questions, *** *** remains available to assist you and may be reached at *** *** *** or *** *** ***, Extension ***
Thank you for allowing us to reply to you
Sincerely,
*** ***

November 7,
*** *** *** ***
Complaint ID #: ***
Dear *** ***:
I am responding to your second submission regarding your automobile insurance policy (policy) premium
We regret any miscommunication in the resolution of your concernsUnfortunately, *** ***, of our staff, was unable to reach you again by telephoneShe verified that your payment of $was received on November 5, USAA will bill four additional installments of $beginning November 13, As explained in her November 6, 2014, email, USAA is unable to guarantee the insurance premium will remain the same at the April policy renewal, as rates may changeShould you have further questions, *** *** remains available to assist you and may be reached at (210) 531-USAA (8722) or (800) 531-USAA (8722), Extension ***
We appreciate the opportunity to review your concerns again
Sincerely,
*** ***

February 19, 2015 *** *** ** ***Complaint ID #: *** Dear *** ***: I am responding to your submission regarding a debt consolidation loan, and I regret any conflicting information you might have received. As *** ***, of our staff, explained, we offer personal loans that can be used for a variety of purposes. Thank you for another opportunity to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: See attached letter that I sent to USAA's *** *** *** ***, on 12/8/14, via United States Post Office certified mail
Regards,
*** *** ============================

April 2, *** *** *** *** Complaint ID #: *** Dear *** ***: I am responding to your third submission regarding your automobile claimOur records confirm that you filed an inquiry with the Colorado Division of Insurance (DOI)We will respond to the Colorado DOI accordinglyThank you for allowing us to respond to youSincerely, *** ***

Complaint: ***
I am rejecting this response because:I was lied tooI was 100% bait and switchedThis complaint is not resolvedI was told it would be 85$ a month for auto insuranceThe lazy person working for USAA auto did not run my driving recordSo now they say I owe them double, almost triple what I was quoted atUSAA Auto insurance is one of the shadiest businesses I've ever dealt withI agree to pay the 85$ I was quoted, but not the 190$ish they are pulling out of thin airI would warn other Veterans NOT to deal with this low level childish lying companyWho go out of their way to swindel Veterans out of their hard earned money
Regards,
*** ***

Complaint:
I am rejecting this response because: USAA has failed to address the complaint I filed with the Revdex.com against them
Regards,
*** ***

May 4, Technical Sergeant *** ***, USAF Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding the handling of your recent auto claimsI regret the frustration you experienced as we strive to provide quality service and fair claims handling to
our entire membershipOur employees are expected to be courteous and informative and to handle claims in a timely mannerCoaching has been provided to those involved to ensure other members do not have a similar experienceThank you for speaking with *** ***, of our staff, who confirmed that your concerns regarding the claim for your GMC Terrain have been resolvedIn addition, a decision was made to approve the rekeying of your NissanShould you have any additional questions, Mr*** remains available to assist you and can be reached at (*** ***USAA (***) or *** ***, Extension ***Thank you for allowing us to reply to youSincerely,
*** ***

May 26, 2015 Ms*** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding May 9, 2015, automobile claim. Thank you for taking the time to speak with *** ***, of our staff, about your claim. As she advised, we
issued you a credit of $for the storage fees you incurred. The credit posted to your USAA Federal Savings Bank checking account ending in on May 22, 2015. I regret any frustration you experienced as a result of this matter. Should you have any additional questions, Ms***-*** remains available to assist you. Thank you for allowing us to reply to you. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
BUT, the DELIBERATE delay in taking action, and the REFUSAL to clear my property status for over six weeks was an extreme hardship.This business is very unprofessional

May 26, 2015 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your January 9, 2014, automobile claim with our insured. I understand that *** ***, of our staff, has been corresponding with you regarding your concerns.
As Ms*** explained, we did not have record of the car seat receipts or a completed diminution of value (DIV) form. Therefore, a request for the receipts and a DIV form were sent to you. On May 20, 2015, a payment was released which reflected the car seat reimbursement. Claims Service Manager *** *** reviewed the DIV request and found that additional information was required, but she was unsuccessful in her attempt to discuss the matter with you. Should you wish to continue the conversation, Ms*** and Ms*** remain available. Thank you for allowing us to reply to you. Sincerely, *** ***