I will never shop here again. I was not made aware of the store's return policy on special order shoes. I ordered a half size bigger of very expensive dance shoes that they stock. When they came in, they did not fit, which I could not have known beforehand. The very rude owner refused to give me a refund. She pointed to the "no refund" policy which was in tiny letters on the store counter and insisted on giving me a store credit, even though I live overseas in London and I had already tried on everything they have in my size. My mother and I each bought two pairs of shoes the other day, not to mention the many previous purchases we have made there over the years. I am still shocked and actually horrified at how badly I was treated. I understand the no-refund policy but they should have made it clearer, especially when the shoes have not even been tried on prior to the order, and also taken into account all of the business we have given them over the years.
I will never shop here again. I was not made aware of the store's return policy on special order shoes. I ordered a half size bigger of very expensive dance shoes that they stock. When they came in, they did not fit, which I could not have known beforehand. The very rude owner refused to give me a refund. She pointed to the "no refund" policy which was in tiny letters on the store counter and insisted on giving me a store credit, even though I live overseas in London and I had already tried on everything they have in my size. My mother and I each bought two pairs of shoes the other day, not to mention the many previous purchases we have made there over the years. I am still shocked and actually horrified at how badly I was treated. I understand the no-refund policy but they should have made it clearer, especially when the shoes have not even been tried on prior to the order, and also taken into account all of the business we have given them over the years.