USA Enterprises

what about the time I already missed and all the problems I had during the installation and all the clean up I had to do?? All of this took time and was very frustratingYou are not addressing thisI still am requesting a 10% discount as I don't feel that is asking much

One of our installers accidentally poked a hole with a drill in a wooden closet door at Miss [redacted] ’s house It can be easily patched and painted however this quick and easy fix was unsatisfactory to Miss [redacted] Therefore, in an effort to satisfy her and at a far greater cost, I purchased the door that she emailed to me and hired a handyman to hang and paint it for her Unfortunately the door that she sent to me was not what she wanted I still can’t understand why she would send me a door that is not what she wanted seeing she wrote to me, “This is what I found in stock at [redacted] *** They don’t have the plain in white in stock but they have this one:JELD-WEN | Model #: [redacted] Textured 6-Panel Primed Composite Molded Bored Interior Door Slab”To me, when someone provides me with a specific model number and description of something, lets me know that it’s in stock and where to get it, it’s pretty clear to me that that’s the one I should get Nonetheless, the door was not what Miss [redacted] wanted so she sent it back and sent the handyman away With the additional $that I’ve offered to send to Miss [redacted] , she should be able to buy whatever closet door that she wants I’ve already informed her that the handyman I’ve hired will still go to her house at her convenience to hang and paint it for her All she needs to do is provide the door using the money I’ve already offered The other option is to have the handyman patch and paint the hole so she’ll have the same door she started with Regarding the electrical, yes, there was an outlet that was damaged during our installation process There was also a surge protector that was damaged along with an adapter connected to it We reimbursed Miss [redacted] for the electrician and I bought her a new surge protector and adapter Thankfully, there was no additional damage We feel we've made every effort to satisfy Miss [redacted] by replacing damaged property, reimbursing her expense for the electrician and trying to replace a door that only needed a patch and paint In addition, as a token of our efforts to satisfy Miss [redacted] , I offered to send her a $gift card to her favorite restaurant She told me to make it a Visa gift card, which I did Her insulation job is perfect and we feel our efforts have gone above and beyond reasonable to remedy any and all issues that may have arisen during the installation process We have also done our best to accommodate Miss [redacted] ’s work schedule including evening and a Saturday morning appointment In summary, we are offering to pay our handyman to patch and paint the door that she has in order to insure it matches her other doors Or we can offer to provide Miss [redacted] with an additional $towards the purchase of a new door along with paying our handyman to install and paint it for her

USA Insulation office is welcome to phone me to set up an appointment date/time.# 216*789*

[redacted] will be in contact with Miss [redacted] to install the door I have instructed him that he will need to accommodate her work schedule so she will not need to miss work

[redacted] is no longer with our company Would this customer be open to having another representative out to her house to review the home and quote? If so, we can contact her to schedule the appointment