US Van Lines

As of the date of this email, US Van Lines has returned my property.Thank you for your help with this situation [redacted] ***

we apology for the delay in the delivery of this shipmentthe shipment was in storage from December customer notified US Van Lines that they are ready for delivery June 5th and we had a mistake done on our part which delayed the shipment beyond the time of deliveryCustomer did not pay $for this load as she claimsCustomer total bill was $She paid $on the day of pickup.storage charge was suppose to be $From December to June Total move and Storage $1711.44Due to the delay Customer at delivery paid only $bringing total cost for customer to $and not $as they Claim.US Van Lines has compensated customer in the amount of $

Initial Business Response / [redacted] (1000, 9, 2015/10/08) */ In respond to the claim brought by [redacted] First I want to apologize on behalf of one of the movers that behaved in un unacceptable way by the standard of our companyThis mover was released of his duties with US van Lines and no longer works for US Van Lines Total estimated cost in the in home estimate done on 08/14/was for Hours of labor and travel $+ the cost of packing materialsActual cost of move was $$for labor and $for packing Customer complained after move about the movers and about a water leak that he claimed was caused by moversUS Van Lines respond was that we will compensate customer for his inconvenience and we set an appointment for a supervisor to visit at customer house At The first visit customer showed the Supervisor a broken hose under the sink claiming the mover did this and showed a very faded hardly visible marks on floorWe do not accept responsibility for those items but Still at that time offered the customer compensation of $for him not being happy with the moveCustomer refused and wanted to talk to owner US Van Lines communicated with customer to do a revisit at his home after construction crew that was present at his home will complete the work, and also so customer will have time to get estimate of cost to fix items assuming minimal cost to polish floor and fix Faust Customer sent Estimate of over $to refinish the floor We set an appointment for 9/Friday at to 8:AMI couldn't make that appointment and had to reschedule the same day called customer and sent emails with no respond to get this doneNext on 9/am I sent email to customer letting him Know we need to resolve problemRespond from customer on 9/and we set a time for Thursday September My year old Child was hospitalized the same night and had to call saying I will not be there Customer was rude about this and complained to Revdex.com I went to customer house on Sep 23, couldn't see the marks on the floor only if you look at a certain angle you can see a faded old scuff very small lines leading from the side room to the hall way, we did not move any furniture to that room so I asked customer how does he thinks this happened he said with the dolly when they moved boxesI replied that that if dolly will make marks you will see them from entrance to hall all over because this is where they go in and out numerus timesCustomer was rude and asked me to leave threatening me with law suit Sorry we will not pay for damages we didn't do At this time all offers that offered before are void