The company is extremely dishonest and deceitful I have had a service contract with them for yearsThe contract calls for service times/year Thus it came as quite a surprise when during our recent hurricane my generator did not work When I called them they did come out to inspect weeks later to inform my that the inside exhaust system had rusted and disintegrated They were shocked I couldn't understand this as this didn't happen overnight Why would I not be given a heads up on this Well it turns out that although I paid my service contract of $for and just paid for another one for 2016, they had not come out to my house since Nov I spoke with [redacted] (owner/president) who apologized and stated he was clearly at fault He said he would refund my years of service contracts He should probably pay for a new generator for me He only refunded one year even though he promised me the years When I called him to ask where the balance was, he wouldn't take my calls I would never use them and certainly never trust them I'm out my $and it looks like there is nothing I can do about it
The company is extremely dishonest and deceitful I have had a service contract with them for yearsThe contract calls for service times/year Thus it came as quite a surprise when during our recent hurricane my generator did not work When I called them they did come out to inspect weeks later to inform my that the inside exhaust system had rusted and disintegrated They were shocked I couldn't understand this as this didn't happen overnight Why would I not be given a heads up on this Well it turns out that although I paid my service contract of $for and just paid for another one for 2016, they had not come out to my house since Nov I spoke with [redacted] (owner/president) who apologized and stated he was clearly at fault He said he would refund my years of service contracts He should probably pay for a new generator for me He only refunded one year even though he promised me the years When I called him to ask where the balance was, he wouldn't take my calls I would never use them and certainly never trust them I'm out my $and it looks like there is nothing I can do about it