Urbanlife Management Ltd

Here is the response of our company to the complaintI posted it online as well but I also am posting it here in case something goes wrongClaimant is partially correct in her complaintShe raises several issues: The card system-The Value Transfer Machine was defective and we were working on a new system that we actually installed weeks laterThe system now is a much more reliable system that we do not expect these problems to surface anymoreThe lack of paymeare actually puzzled by this as we mailed out refund checks in December and she should have received her paymentWe did not respond initially since we assumed she would be getting the check anytimeThe lack of responactually had a representative in the management office of the location every Monday in February for purposes of card transfers and refundsWe posted this all over the locationWe expected [redacted] to come to us for her refund and that is why we did not respond to her emailAs February was drawing to a close and we did not hear from her, we contacted her and asked her to come byShe told us that she was unable to so we left the refund in the security booth for herShe emailed us that she received itNow all is resolvedShmuel S [redacted] NKR Laundry II, IncVice President [redacted] [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Tomiko M [redacted] the complaint has been resolved with discrepancies concerning the businessThey never sent out a check in December, if they did, the company wouldn't ever apologize to me - [redacted] *** second, they wanted to put the on their new cards, but I wanted a refund and because they knew they were in the wrong, they offered to add another dollars on the check making it -Original [redacted] [redacted] [redacted] [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] ** [redacted] *** [redacted] [redacted] would like to slip it under the door, please feel free, if not, then, I will have to wait for it to come in the mail, unless you want to leave it with security and I will sign for it what ever method is easier for you, is fine On Mon, Feb 29, at 3:PM, wrote:thank youunfortunately, I will not be home between and 5:P.MI am currently at work I am very sorry for the inconvenience if you would like to slip it under the door, please feel free, if not, then, I will have to wait for it to come in the mail, unless you want to leave it with security and I will sign for it what ever method is easier for you, is fine Sent from my mobile phonePlease excuse any spelling mistakes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Hello,Please I am sorry for responding lateI will like my case to be closed as a resolved issue since my money was refundedThank you again Revdex.com for standing out for me, I really appreciate every step you guys tookKeep up with the good work
Sincerely,
*** ***

I would like to respond to a complaint against my business NKR Laundry II, IncCase #: ***Tenant lost money in cash to card machine and lost $She claims she called us several times and did not receive a responseThis is partially trueDue to the many complaints about the system we had,
many people lost a lot of money in the machinesIn December of we therefore replaced the entire system to a new much more reliable system and then put up signs that a company representative will be in the management office (on site) every Monday of February for anyone who lost money and wants a refund as well as anyone who wants to transfer their money from their old cards to the new onesIt was very difficult to get back to everyone who lost money so we just posted signs all over the laundry rooms and the hallways that anyone who lost money should come to the management office on Mondays and we hoped everyone would come thenWe also installed a special refund machine in the management waiting room so that the long customer wait for a refund should be greatly reduced Costumer who files the above complaint, *** ***, actually took advantage of this opportunity and came to the office on Feb **, She received her refund a even some more money due to the trouble that was caused to herWe spoke to her on the phone recently to verify her satisfaction with the resolution and she completely concurredIf you have any further questions, please feel free to contact me at this email or call me at ###-###-####Thank you Shmuel S*** NKR Laundry II, IncVice President

Here is the response of our company to the complaint. I posted it online as well but I also am posting it here in case something goes wrong. Claimant is partially correct in her complaint. She raises several issues: 1. The card system-The Value Transfer Machine was defective and we were...

working on a new system that we actually installed 6 weeks later. The system now is a much more reliable system that we do not expect these problems to surface anymore. 2. The lack of payment-We are actually puzzled by this as we mailed out refund checks in December and she should have received her payment. We did not respond initially since we assumed she would be getting the check anytime. 3. The lack of response-We actually had a representative in the management office of the location every Monday in February for purposes of card transfers and refunds. We posted this all over the location. We expected [redacted] to come to us for her refund and that is why we did not respond to her email. As February was drawing to a close and we did not hear from her, we contacted her and asked her to come by. She told us that she was unable to so we left the refund in the security booth for her. She emailed us that she received it. Now all is resolved. Shmuel S[redacted] NKR Laundry II, Inc. Vice President [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Tomiko M[redacted] the complaint has been resolved with discrepancies concerning the business. They never sent out a check  in December, if they did, the company wouldn't ever apologize to me.  -[redacted] second, they wanted to put the 10 on their  new cards, but I wanted a refund and because they knew they  were in the wrong, they offered to add another 5 dollars on the check making it 15. -Original [redacted]   [redacted]   [redacted]
 
 
                                        would like to slip it under  the door, please feel free, if not,  then, I will have to wait for it to come in the mail, unless you want to leave it with security and I will sign for it.  what ever method is easier for you, is fine.        On Mon, Feb 29, 2016 at 3:49 PM, <tomikom[redacted]@aol.com> wrote:thank you. unfortunately, I will not be home between 5 and 5:30 P.M. I am currently at work.   I am very sorry  for the inconvenience.   if you would like to slip it under  the door, please feel free, if not,  then, I will have to wait for it to come in the mail, unless you want to leave it with security and I will sign for it.  what ever method is easier for you, is fine.     Sent from my mobile phone. Please excuse any spelling mistakes.