Urban Air Trampoline Park

I am writing to respond to Complaint ID re: *** and minor child, ***. Ms. admits in her statement of the problem, that her minor son signed up for the monthly membership not only for himself but also for his 14 year old brother, and our internal documents prove the same. Her minor son falsified his birthdate on the waiver (3/6/1981) and indicated that he was a parent/guardian when signing up for the membership. There are numerous indicators when signing up including two specific check boxes, indicating that the guest signing up is acknowledging they are signing up for a 12-month commitment and that they are eligible to electronically sign the contract. Again, her statement about us ‘doing nothing’ regarding this matter is also false, as evidenced below. The situation first came to my attention, not by Ms., but through a third party that forwarded Ms.’s Facebook post regarding this matter. Ms. went to Facebook in the Moms of Green Bay group, rather than contacting our park directly, for resolution. Upon notification of this post, I instantly researched the situation further, reached out to our corporate office (as evidenced below) and discovered Ms.’s son, *** falsified documents. As you can see, our Membership Team cancelled ***’s and Alex Kazik’s memberships effective 2/14/2020 12:38pm. Ms. was called immediately on 2/14/2020 and I left a voicemail for her to call me directly at the park. I never received a phone call from her and am now seeing that she filed this complaint on 2/18/2020, after we had already cancelled the memberships with no cancellation fees, which is what her desired outcome is stated to be, and again, she was made aware of this via voicemail message that I specifically left for her, at 920-857-6747 on 2/14/2020. To discuss this matter further, please feel free to contact me at the park at 920-471-0844, or my cell at 920-419-0738. Thank you,***General Manager