Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Good morning [redacted]! I just wanted to let you know that my daughter text me last night and there was another wolf spider crawling on her boyfriend's arm while they were watching tv. Please add this to the list.Thank you! [redacted]
Good afternoon [redacted],I am emailing you this morning to confirm the complaint sent in by my mother, [redacted]. Upon moving in, my roommate and I were a little shocked at the condition of the apartment. There was an awful smell that took a long time to get rid of (some of the smell still is there), there was a huge gap in our door to the hallway at the top, the hallway flooded during a heavy rain and no dehumidifiers have been provided to dry anything out, the ceiling fan in the bathroom was broken, hot water continually runs out of the faucet down the wall in the shower (which has created terrible humidity in the apartment), the wall itself appears to be ruined, the dishwasher needed fixed, the garbage disposal needed looked at (and still smells terrible all the time), screens missing in the windows, air conditioner leaking in bedroom #1, no air conditioner in bedroom #2, a bug problem that had to be "fixed" by myself, closet doors falling off or not working, trash in the backyard area right outside of our windows including an old bed and frame, cigarette butts everywhere, a rat trap, weeds two feet high, a damaged parking lot and we can't even park in our complex. We have to walk across the street and around another building to park in back of it. On top of the things that were/are wrong, we have been told by the repair man we should be grateful for what he has fixed and that the rain coming through my air conditioner wasn’t as big of a deal as “other complaints” that night.I have been extremely patient and kind to everyone I have talked to through UpTown during the process but had not received any response up until my mother met with Uptown on Monday, September 12th. I even had to get on social media for someone from UpTown to notice there was still a bug issue because I had started posting pictures for my friends/followers to see. It was shocking to my roommate and I because we are paying 900.00 a month plus utilities and parking on top of that (Rent/Utilities: 1,080; Parking: 500per spot). We expected the apartment to be in decent condition upon move in.We understand the cost of the apartment being high because of our location, that was not the concern. The concern was the condition upon move in, and the unresolved bug issues/humidity problems with no responses until my mom took further action. I have attached numerous pictures for you as well. Let me know if you need any further information from me.
[redacted]
We were not aware that there are lingering issues in the apartment. I'm very sorry to hear that and will work to get them resolved as soon as possible. A different exterminator has been scheduled for tomorrow to inspect and set up a treatment plan. We will also have a technician out to check the disposal, the flooring, etc. We'll also see if we can better remedy the humidity levels reported, and be happy to review any additional electric expense that may be incurred once we have completed the assessment. I reached out to both [redacted] and [redacted] to let them know what is planned. ...⇄ Unfortunately, all of the parking spaces at the building are already reserved. If one becomes available, we'd be happy to transfer it over. Thank you
Good afternoon [redacted],I am emailing you this morning to confirm the complaint sent in by my mother, [redacted]. Upon moving in, my roommate and I were a little shocked at the condition of the apartment. There was an awful smell that took a long time to get rid of (some of the smell still is...
there), there was a huge gap in our door to the hallway at the top, the hallway flooded during a heavy rain and no dehumidifiers have been provided to dry anything out, the ceiling fan in the bathroom was broken, hot water continually runs out of the faucet down the wall in the shower (which has created terrible humidity in the apartment), the wall itself appears to be ruined, the dishwasher needed fixed, the garbage disposal needed looked at (and still smells terrible all the time), screens missing in the windows, air conditioner leaking in bedroom #1, no air conditioner in bedroom #2, a bug problem that had to be "fixed" by myself, closet doors falling off or not working, trash in the backyard area right outside of our windows including an old bed and frame, cigarette butts everywhere, a rat trap, weeds two feet high, a damaged parking lot and we can't even park in our complex. We have to walk across the street and around another building to park in back of it. On top of the things that were/are wrong, we have been told by the repair man we should be grateful for what he has fixed and that the rain coming through my air conditioner wasn’t as big of a deal as “other complaints” that night.I have been extremely patient and kind to everyone I have talked to through UpTown during the process but had not received any response up until my mother met with Uptown on Monday, September 12th. I even had to get on social media for someone from UpTown to notice there was still a bug issue because I had started posting pictures for my friends/followers to see. It was shocking to my roommate and I because we are paying 900.00 a month plus utilities and parking on top of that (Rent/Utilities: 1,080; Parking: 500per spot). We expected the apartment to be in decent condition upon move in.We understand the cost of the apartment being high because of our location, that was not the concern. The concern was the condition upon move in, and the unresolved bug issues/humidity problems with no responses until my mom took further action. I have attached numerous pictures for you as well. Let me know if you need any further information from me.
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Good morning [redacted]! I just wanted to let you know that my daughter text me last night and there was another wolf spider crawling on her boyfriend's arm while they were watching tv. Please add this to the list.Thank you! [redacted]
Good afternoon [redacted],I am emailing you this morning to confirm the complaint sent in by my mother, [redacted]. Upon moving in, my roommate and I were a little shocked at the condition of the apartment. There was an awful smell that took a long time to get rid of (some of the smell still is there), there was a huge gap in our door to the hallway at the top, the hallway flooded during a heavy rain and no dehumidifiers have been provided to dry anything out, the ceiling fan in the bathroom was broken, hot water continually runs out of the faucet down the wall in the shower (which has created terrible humidity in the apartment), the wall itself appears to be ruined, the dishwasher needed fixed, the garbage disposal needed looked at (and still smells terrible all the time), screens missing in the windows, air conditioner leaking in bedroom #1, no air conditioner in bedroom #2, a bug problem that had to be "fixed" by myself, closet doors falling off or not working, trash in the backyard area right outside of our windows including an old bed and frame, cigarette butts everywhere, a rat trap, weeds two feet high, a damaged parking lot and we can't even park in our complex. We have to walk across the street and around another building to park in back of it. On top of the things that were/are wrong, we have been told by the repair man we should be grateful for what he has fixed and that the rain coming through my air conditioner wasn’t as big of a deal as “other complaints” that night.I have been extremely patient and kind to everyone I have talked to through UpTown during the process but had not received any response up until my mother met with Uptown on Monday, September 12th. I even had to get on social media for someone from UpTown to notice there was still a bug issue because I had started posting pictures for my friends/followers to see. It was shocking to my roommate and I because we are paying 900.00 a month plus utilities and parking on top of that (Rent/Utilities: 1,080; Parking: 500per spot). We expected the apartment to be in decent condition upon move in.We understand the cost of the apartment being high because of our location, that was not the concern. The concern was the condition upon move in, and the unresolved bug issues/humidity problems with no responses until my mom took further action. I have attached numerous pictures for you as well. Let me know if you need any further information from me.
[redacted]
We were not aware that there are lingering issues in the apartment. I'm very sorry to hear that and will work to get them resolved as soon as possible. A different exterminator has been scheduled for tomorrow to inspect and set up a treatment plan. We will also have a technician out to check the disposal, the flooring, etc. We'll also see if we can better remedy the humidity levels reported, and be happy to review any additional electric expense that may be incurred once we have completed the assessment. I reached out to both [redacted] and [redacted] to let them know what is planned. ...⇄ Unfortunately, all of the parking spaces at the building are already reserved. If one becomes available, we'd be happy to transfer it over. Thank you
Good afternoon [redacted],I am emailing you this morning to confirm the complaint sent in by my mother, [redacted]. Upon moving in, my roommate and I were a little shocked at the condition of the apartment. There was an awful smell that took a long time to get rid of (some of the smell still is...
there), there was a huge gap in our door to the hallway at the top, the hallway flooded during a heavy rain and no dehumidifiers have been provided to dry anything out, the ceiling fan in the bathroom was broken, hot water continually runs out of the faucet down the wall in the shower (which has created terrible humidity in the apartment), the wall itself appears to be ruined, the dishwasher needed fixed, the garbage disposal needed looked at (and still smells terrible all the time), screens missing in the windows, air conditioner leaking in bedroom #1, no air conditioner in bedroom #2, a bug problem that had to be "fixed" by myself, closet doors falling off or not working, trash in the backyard area right outside of our windows including an old bed and frame, cigarette butts everywhere, a rat trap, weeds two feet high, a damaged parking lot and we can't even park in our complex. We have to walk across the street and around another building to park in back of it. On top of the things that were/are wrong, we have been told by the repair man we should be grateful for what he has fixed and that the rain coming through my air conditioner wasn’t as big of a deal as “other complaints” that night.I have been extremely patient and kind to everyone I have talked to through UpTown during the process but had not received any response up until my mother met with Uptown on Monday, September 12th. I even had to get on social media for someone from UpTown to notice there was still a bug issue because I had started posting pictures for my friends/followers to see. It was shocking to my roommate and I because we are paying 900.00 a month plus utilities and parking on top of that (Rent/Utilities: 1,080; Parking: 500per spot). We expected the apartment to be in decent condition upon move in.We understand the cost of the apartment being high because of our location, that was not the concern. The concern was the condition upon move in, and the unresolved bug issues/humidity problems with no responses until my mom took further action. I have attached numerous pictures for you as well. Let me know if you need any further information from me.
[redacted]
[redacted]
[redacted]
[redacted]