Uptown Jungle Fun Park Reviews (%countItem)
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Uptown Jungle Fun Park Rating
Address: 27 S Stephanie St, Henderson, Nevada, United States, 89012-6039
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I paid for VIP experience it's comes with shirts backpack and premium goodie bag(20 kid) and we didn't get anything of that.. the employees didn't even mention it till I remembered before I was about to pay they told me they was out of everything .. and it took them almos a hour to figure out how to give us a discount and when they finally did they only offer us $25 and tried to give us the stuff after the party and the kids left already and They keep offering us free 60 minutes play .. and manager was telling me that they coulda charge us extra 100 from staying there past our time but she waive it.. but it wasn't our fault we stay there longer cause the employees couldn't figure out what to do. All I'm asking is give me the upgrade money back and they keep refusing too and still insisting to give the goodie bags and she still saying that they still don't have the shirt and they gonna give it to me when they get it... Like we said we don't need those stuff cause the party was over! They shoulda told us that they were all out of stocked of everything before we upgrade the sad part is if I didn't noticed they the didn't give us all that's included they coulda got away with it without saying anything
Billing Adjustment Give my money back!! They didn't provide what's included on the vip party.. they should charge me the regular price not the vip experience cause we didn't anything that's promise on that advertisement.
The guests upgraded their birthday party package and were given everything in the premium goody bag besides the actual backpack because we were out of it at the time, but were assured that they could pick up the backpack when it came in AND the guests were given additional room time, a discount, and extra passes that would exceed the value of the backpacks during their party. However, since then our event coordinator has received increasingly inappropriate messages from the guests and even child pornography. This incident had to be reported to the Henderson Sheriff Department, which we can absolutely provide evidence for. Due to this incident, the guests are no longer allowed to visit our park due to safety concerns.