UPS Store

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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed my bank statememts and the image of him refunding my bank is falseThere is no proofAnd for him to refund it the day after would make no sense? I'm addition I had emailed him andnmonths after asking for product or refund and he made no mention of such action Regards, [redacted]

I am rejecting this response because: If I said I talked to the owner of the store, I may have been mistaken in thinking Ann was the owner I've only had communications with Ann regarding this matter I did EXACTLY what I was told to do by her to start having our wine shipments delivered to the store She gave me two options: One option was to rent a mailbox for an annual fee and the other was to pay per wine shipment a charge of $ She asked how many shipments per year and when they ship I told her about five a year in the spring and fall She suggested I try the $charge per shipment She took down my name and home phone number If she needed more personal information, i.e., address, e-mail, etc., she should have asked for it If I needed to be more specific with the labeling, I would have made sure that was done to specifics if I knew what they were I was told to put #on the labeling to reference I was not a mailbox rental customer, I did that, along with our last name and the address of the UPS store as it was listed on the business card Ann handed me when we set up our verbal agreement I was NEVER advised to contact the UPS Store with an estimated shipment date Had I been so advised, I would have done so I would have never knowingly compromised the integrity of $1,worth of wine by having it shipped back and forth on a UPS truck up and down CaliforniaThe wine boxes were NOT damaged I contacted the shipper to inspect the boxes upon return and were in PERFECT condition, quote, "not a scratch on them." Every single statement in this response is true and correctK [redacted] March 29, Complaint: I am rejecting this response because: Regards, K [redacted]

I truly apologize if this customer feels he was misled in anyway, but his account of the situation is grossly misrepresentedThis customer called to get an estimate on packaging and shipping china to an unknown addressHe was told that we could not give him an est¡mate without seeing the china He did want to bring in it for us to see, but insisted that we had to give him an estimate over the phone because he was elderly and handicappedHe was told that we pack china in cube boxes, and that depending on how many pieces of china each box we need for packing the cost is approximately $per box plus the cost of shipping When he came to the store the clerk that waited on him was not the person he spoke with on the phone for the estimateThe employee that took care of him in the store was made aware of the conversation that went on between him and the person he spoke with on the phonewhen he came in he said he had called the day before, and had gotten a quote The employee made sure he was aware of the charges, and he said yesAt no time during the exchange with employee number two did he require another estimate or he would have been told the same, that each box would cost him $plus tax for packaging plus the cost of shipping to his now known address The employee was in his view the whole time his china was being packed This customer will not be given a refundHe was made aware of the charges, and was in no way coerced into shipping these boxes Sincerely, [redacted] Manager/Owner

To: Revdex.com Western WA Re.: ID # [redacted] December is always the busiest month that is why I have notbeen able to address this concern First of all, let me explain how this work.• The UPS Store is NOT UPS - we are small independentbusiness so we have sets of protocol in how we are runningour businessWe, The UPS Store, ship packages via UPS,USPS and other carrierWe also offer more services thanthe UPS itself such as, Mailboxes, Notary, Fax, Pack andShip Guarantee, ETCWhen the Store ship your packagesvia UPS using the UPS store account and processed at theStore then YES, we can give you a shipping receipt showing the address from and to - the Content of your package andReplacement Value of the item just in case the package getdamage or lost during transitWhen the package is Lost orDamage then WE as the Shipper, the Owner of the UPSaccount # being used is the Only Person can process damageclaim to UPSEach and every UPS package will have its ownTracking# where you can track your package ONCE UPSscan that package by going to Google.comIn the past yrs the Amount of Drop Off packages increased tremendously(we have over DROP OFF or Prepaid packages a day) soUPS no longer Required for UPS Driver to Scan thosepackages.• This incident IS Not an USUAL the facts that people areRefusing to listenAs I mentioned before ONLY theOWNER of the account# can file any Damage Claim orRequesting Tracer if the package never show up or not intracking systemOur staffs remember exactly whathappened to this particular incidentWe were busy and ourUPS driver was cleaning up our store for outgoing packages.Mr [redacted] came in and told us that he would like to dropoff his package and get a receiptOur staffs were helpingother people so we told him to wait and we will scan in his package and print out the copy of his tracking#He wasmad the FACT that WE can not give him GUARANTEEreceipt for his PrePaid PackageHe went ahead and gives itto our UPS Driver and even then he was not Happy the factthat our Driver Refused to scan his packageThat hasnothing to do with usUPS has their protocol and The UPSStore also has protocolWe had mentioned that as long ashe has those Tracking # which he does since he printed his Prepaid LabelHe should be able to track his package aftermidnight that dayReceipt IS NOT a real receipt sincethere is no transaction and should something Happened tohis package during transit, there is NOTHING we or he cando since the UPS account# is NOT belong to us or his.We have been in this business for over yrs and I know howto run this businessOur focus has been always truly ourclients and from the time we started this business we alwaysgive our honest opinions, no surprises and if those honestly isperceived as we are being dishonest or fraud or any thosenegative ideas there is nothing we can do Thank you.J [redacted]

My package was on a delivery truck to get delivered on Saturday all day I'm at home waiting for this package around 5:got a email stating that they attempted to deliver my package and my package will be at a [redacted] access point I was actually looking through my window all day waiting for this package and I know no [redacted] delivery driver came to my door so I went through my security cameras did not see any [redacted] delivery driver came at my door at any time.So today is Monday so I have to go to the [redacted] access point to pick up my package because someone didn't want to do their jobI'm so mad because no one try to attempt to deliver my package which is a lieCustomer service sucks

I just went to the UPS store in Olney to get some documents shreddedI have done this twice before, and each t**e the person who helped me placed my papers in a locked bin while I was thereToday, after I paid, the salesperson took my bags (3) of paper and placed them behind the counterThe store was busy, so I stepped outside for a few minutes, and when I came into the store, the manager/owner, John L**, asked what I was waiting forI told h [redacted] I wanted the container bags in which I brought my documents so that I could use them againSo, he dumped my papers in a store container (several pieces fell on the floor) and left them thereI told h [redacted] that I wanted to see the documents placed in a secure binHe told me, loudly, that no one was going to look at or steal my information! “I’m too busy now, and you can either put your papers in the bin yourself or you can take them home! I’ll give you your money back.!” I was shocked at John L**’s outburst! I don’t care how busy he was, I didn’t deserve to be treated so poorly(Reading the reviews, I see from other comments that it is not so unusual for MrL [redacted] and his employees to treat consumers rudely.) The very purpose of taking my financial documents to be shredded is to feel confident that, in this technological age, no one can steal my personal informationMrL [redacted] needs to be reminded that shredding is a service that targets identity theft and should not be handled carelesslyI should have been told at the outset that they were too busy to take care of my request in a t**ely manner, and I could either leave my documents or come back at another t**eI packed up my documents and took them to FedEx where the price was the same and the service exemplary!

Dear [redacted] ***, We have spoken with [redacted] and apologized for her item being damagedWe have also explained to her that UPS had initially denied the claim and that we have requested a reversal of that denialWe also explained to her that the process takes a few weeks to be completedWe are committed to resolving this matter to the customer satisfaction and is truly sorry it is taking longer than normalWe will reach to her again and update her on our progress with UPSIn the interim we would like to offer her a 5% discount on her next transaction Respectfully, [redacted]

I paid $for express day delivery My package was supposed to be delivered on Wed I am still waiting After DOZENS of calls, and web chats, I am still waiting for my package Every time I call I get a different answer on why it wasn't delivered Final answer was that Loss Prevention put a hold on the package and no one else can release it Every time they same someone will call backNO ONE DOES!!! This is not the first time, either I've had this same issue last month This location is horrible and needs to be closed ASAP!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

To Whom It May Concern: I am writing to you regarding the above referenced complaintThis customer had requested us to pack and ship a large set of [redacted] dinnerware to [redacted] The plates were triple-bubble wrapped and double boxedThe shipment was large boxes being shipped from [redacted] to **I do not know how the customer could expect so many items to be shipped so far for $in totalI believe that he misinterpreted the quote, only hearing that the packaging was $72.00, but the total charges were to be $He cannot even ship large boxes to [redacted] for $72.00, let alone have them packaged and double boxedI hope that this reply works to resolve this complaintWe take every effort to serve our customers, but clearly there are some customers who can never be satisfiedAnd, from my experience, they resort to threats and harassment, just as in this situation.Should you have any further questions, please do not hesitate to contact meThank you,

I put a package containing a book in a UPS Drop Box located at [redacted] in Astoria, NY on using a prepaid shippling label provided by [redacted] I checked to see if [redacted] received the book on and after learning that it had not been received I went to the UPS website but the only information it gives is that a shipping label had been createdI contacted UPS directly and spoke with a supervisor, Joy, who told me that she would be contacting the local UPS office to find out what happened to the package and said that I would be receiving a return call (no call was ever received)I have since left two messages for her on the supervisor's line she gave me (###-###-####) but no return call was forthcomingFinally, I spoke with another supervisor, Laura, on and I was informed that since I don't have a receipt they cannot conduct an investigationI asked her why they have dropboxes if this is the caseI informed her that I have a photo of the label that I took

Thank you for the opportunity to address this concernWhile we understand and empathize with the person's position, he is contacting the wrong entity for resolutionWe are an independent franchise of The UPS StoreHe did not pay our store for any servicesHe should be contacting UPS directly for the claim and we have tried to tell him this and given him the main UPS service number of 1-800- [redacted] If he had paid us for shipment, we would have typed a label and had more power to file a claim on his behalf, but we explained this is not the case Because he used his own account on a hand written label, we acted only as a "drop-off point' for his packageThe Assistant Manager, the Store Manager and the Franchise Owner have each spoken to this individual at length and given the same consistent informationWe would like to be able to help further, but this matter is between him and UPSWe simply have no authority to intervene

We received your mail about delivery/customer service complaint however we as, just a UPS store We as a store do not handle delivery You are referring to the UPS warehouse in Laurel If you would like to place a complaint please call [redacted] .This is something that is not associated with our storeThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below This response is not sufficientEverything I stated was accurate and I personally called [redacted] and spoke to a rep that was able to tell me within minutes that my procedure with anaesthesia ? would not be coveredThe business has failed to explain why they did not hold up their end of the agreement that was signedI signed an agreement that I would receive an estimate that was provided by either CALLING my insurance or FILING a WRITTEN claim to obtain as estimateThe office failed to do both as written in their agreementHow am I to be held to an agreement in which the terms I agreed to were not honoredBy failing to uphold their end of the agreement, the agreement cannot be validI did not agree to pay an estimate pulled from the internetIt was insanely inaccurate and the result of someone failing to do their job appropriately in that officeSo long as this goes unresolved I ask that I not be sent to collectionsThe only reason I set up a payment plan to begin with was because I fought with this office for a year about the ridiculous misestimate I was givenThe misestimate was intentional given that it is plainly written in the agreement as to how an estimate is to be obtainedIf the estimate was not obtained by those conditions then the payment of such estimate does not applyThis office scammed me out of $400, knowingly did not honor their agreement, knowingly did not obtain the estimate the way they assured me they would and misrepresented the way they do businessThis is not a trustworthy establishment and I want my money backI will be seeking legal advice regarding this matter as this business violated their own agreement and are attempting to take me for $and threaten me with collectionsI did NOT sign an agreement committing to pay an estimate obtained through an internet pageI agreed to pay an estimate obtained by phone for written claim to my insurance carrierEstimates do not simply "vary" by hundreds of dollarsThis was on interoffice error and I am being made to pay for it which is unethical and in the realms of legal binding contract/agreement, illegal.? Regards, [redacted]

We understand [redacted] ***'s frustration, however, Mailbox Service Fee and SFee are non-refundable items (NR) and that has been acknowledged by [redacted] when purchase was being madePer the UPS Store Franchise guidelines, customer has to read and acknowledge the terms and conditions written on the PIN-pad, otherwise transaction won't continue [redacted] had given his rigid confirmation to above-mentioned terms being NR and proceeded to check-outDepending on the Date [redacted] had opened the mailbox with us, he could've gotten or month(s) free promotion in addition to a 12-month plan, in both cases, [redacted] is more than welcome to use his mailbox until the expiration date.We are very sorry to inform him that the refund can not be processed, and we hope he will remain our valuable customerAt this point this case will be deemed closedFor further communication, or if you would like to propose changes to The UPS Store Franchise rules, please contact The UPS Store Headquarters at ###-###-####

Thank you for alerting us to the customer complaint In this particular case the customer did not have the zip code at the time of shipment, so our associate offered to try to find it onlineUnfortunately, the zip code that was found was not correct That being said it is the customer's obligation to know the exact address upon shipment and the customer did sign off on all the paperwork and the address confirmation After hearing back from the customer that the package was not delivered to the right location and was being returned to our store, we offered to ship it out again at no additional charge The customer declined and instead picked up the package upon its returnBecause it is the customer's obligation to have the correct address and that they agreed to and signed off on the address that was found online, we will not be offering a complete refund in this case.Sincerely, [redacted] ** / UPS Store #***

Revdex.com:At this time, my complaint, ID [redacted] regarding The UPS Store #has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

The UPS Store is a franchise, not UPS corporate The franchise does not make deliveries, pickups, or have trucks at the site For packages being refused by customers, all the franchise can do, as a courtesy to the customer is accept the package, write "return to sender" and hand it to the UPS driver Once the package leaves the store it is in UPS's hands and out of the control of the franchise If there ever is an issue, we always contact UPS directly just like the customer did It seems this complaint should be directed at [redacted] for losing the phone/not providing a return label and [redacted] at UPS for not responding back to the customer; not the UPS Store for providing a courtesy for returning packages to the original sender

We never received a service call from [redacted] When I called him we made an agreement that when we came out to address his service request he would remove this complaintWe went out and took care of the service but I guess he's not a man of his word!