Uno Alla Volta

So I placed an order after receiving their beautiful catalog in the mail. I checked the shipping times and was satisfied. However what they claim and what they actually do are very different things. I placed the order on a Thursday. Their shipping time says Friday or Monday. I ordered several items for gifts. I never got an order confirmationso that was my first call. They sent the email order confirmation and then told me it will go out Monday. Tuesday I call and the next person said it went out Fruday. Ok do you have tracking information? No we have been having an issue with our computer system and it doesn't generate the tracking information. Well I have my address linked to all delivery services to let me know if a package is coming. Once it is scanned in after they receive it Nothing shows, which tells me no trackingcwas generated. I've called every day and have gotten different answers and excuses. Ive sent emails with no response. So the last conversation I had today I was told you will be guaranteed Christmas delivery if ordered by the 14th. I said no I ordered a week prior and according to your guidelines should've been sent out Monday. If I had known about the numerous complaints and bad reviews not just here, but Yelp and BBB rated a D well I would've have bothered. So I told the rude lady this morning that if my shipment doesn't go out today I will be contacting my credit card to dispute the charge. I ordered a week prior to your deadline and need these before Christmas. She said well if I dispute the charge I could never order from them ever again. Oh wow who the hell would after all this aggravation? So I have sent the company president an email as if she doesn't know what's going on. I sent their so called customer service department multiple emails and have a BBB complaint number. So when I dispute the charge I have enough to show how they don't handle their complaints and to show I havent received anything. I will never order from a place im not familiar with again until I check their reviews. Stay far away! How they are still in business is beyond me.

Zero communication after the sale and you will not receive a refund for a returned item. I'm not saying they are dishonest and crooked, but I'm not saying they aren't either.

Buyer beware!
Do not buy from this site. Product descriptions wrong… no customer service. No one answers phones and refunds take contacting your credit card co to get. Catalog beautiful but the odds of getting product slim. Shipping takes forever. Can’t reach them ever.
Worst retailer in the web.

On their website they say Each artisan-crafted treasure is accompanied by a certificate of authenticity. When you receive the item they say it does not come with a certificate and hang up on you. For all I know their items could have been purchased at the dollar store.

Beware!

This company is the worst run company ever. It takes multiple calls to even contact a live person.
They promise an order will arrive within 6-8 business days. Those promises are not to be kept.
I waited more than 2 months on 2 separate orders. A bad idea for a birthday or wedding present.

On my first order, I was not even given an order number and they charged me twice for it. I had to call my credit card company when they would not correct this problem. Gee, I wonder why they do not take PayPal? I placed 2 orders and did not receive either one.

They made me out to be the bad guy because I went to my credit card company about them, but
exactly the opposite is true.

Awful!

Beautiful! Received my third order promptly of Italian Murano glass jewelry & it is exactly what I wanted. Thank you! Beautiful jewelry & packaging. Very nice company. Sincerely

Slow, cumbersome website, and pretty much impossible to enter their "discount" or "free shipping" codes, to actually get these come-ons. Also, if you order more than 1 item at a time, and then try to do returns, their questionable accounting won't give you back credit on the returned items until all ordered items have been shipped, which, depending on backlog, could take several weeks or even months. Not exactly GAAP accounting standards. Buyer beware, and only use a credit card! And, as their name says, only buy ONE THING at a time!

I ordered May 1st to send gifts to two Sisters and Mom for mothers day One sister got her's on time, the other sister's shipped late, arrived after mother's day Mom got nothing, this item was on 'back order' which they did not mention until I asked why it never shippedThey were nice on the phone, but this is my first and last experience with this company

Great customer service and quality products. We have ordered many items from them and have had consistently been satisfied.

I ordered a gift for a friend back in January, this is now AprilI wondered why I never
received any word about the giftToday I found outIt was never sent!! They called me and said my credit card was rejectedI said I had received a new credit card in January,
and WHY didn't they call me in January?? She said OH,"your idem was on back order"
they did not tell me that at the time I ordered it, and do not believe it!
I am very upset with this company, very poor way to run a business!
I will not continue to do business with this company*** ***

I ordered May 1st to send gifts to two Sisters and Mom for mothers day. One sister got her's on time, the other sister's shipped late, arrived after mother's day. Mom got nothing, this item was on 'back order' which they did not mention until I asked why it never shipped.
They were nice on the phone, but this is my first and last experience with this company.

I would not recommend buying anything on this website - their descriptions of products are misleading and often omit important information. For example - I bought a watch for my wife. It came, and didn't work. It was dead. I called customer service and they apologized, saying that it was the battery and they would send me a new battery "right away." 2 weeks later, no battery. I called again. The person on the phone said, well that's a wind-up watch, not battery operated! Okay, I wound it. Nothing. Still dead. They said okay return it for a refund. I asked if they would also pay shipping for the return, They said no. So, I get stuck with shipping on a defective product. Do NOT trust this site.

This company is large and clumsy, slow and unresponsive. They do not process returns promptly and do not acknowledge returns. Phone staff is slow.

I placed an order with Uno Alla Volta in the morning requesting overnight delivery. They sent an email confirming regular delivery. I called and said I requested overnight delivery and they said they would change the order. I never received confirmation and when I called the next day for a tracking number, I found out the item was not shipped out!

I ordered May 1st to send gifts to two Sisters and Mom for mothers day. One sister got her's on time, the other sister's shipped late, arrived after mother's day. Mom got nothing, this item was on 'back order' which they did not mention until I asked why it never shipped.
They were nice on the phone, but this is my first and last experience with this company.

Review: Received a gift that was listed as $80.00 value. It was purchased half with cash and half with company voucher. Shipped at value of $80. I didn't like it (and thought it tremendously overpriced)and returned the product in original condition(paying shipping and insurance fee again). Sent a company voucher for only $40.00 with receipt that noted the $80. value of the item. Called customer service and they stated that since only half of the gift was paid in cash, only half of the cost will be reimbursed to me (by company voucher).Desired Settlement: I returned item with $80. value (per company) that they will sell for $80. I deserve $80. voucher. As I returned a gift, how it was originally purchased should not be in any way reflected only my return. In addition, any company that issues company vouchers for large sales should uphold their own credits or do away with them.