Uniway Computers

Revdex.com: HiThe business called me and promptly refunded all requested amountThank you for your assistance [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/05) */ our cellphone service warranty doesnt cover any damages on the parts we installed on customer's phoneswe changed a brand new *phone screen for the customer on Sep 22nd with no crackThe brand new screen had been installed and fitted in the phone perfectly fine at the first placeAfter a week, the customer brought in his phone back to us with a crack on the screenOur tech told him "Sorry the warranty does not cover any damages" which we always tell our customers when they pick up their phone and also shows on the receiptthe customer kept telling our tech the screen was not installed properlywe checked the screen, it was not falling off from the phone and the plastic frame got a little bit bent on the left hand sidethe screen looks fine and fit in the phone properly except a crack on the faceThe whole process did not last very long, might just minutesBy the end, our tech offered the customer 30% off to get another brand new screen installedHe refused we are a small business, serving red deer communities since July for cell phone repairs, computer repairs and refurbished computerswe survived in this kind of economies by word of mouthwe always treat our customers well, try our best to satisfy everybody come to usthank you for your reviewing, any questions and concerns please contact us via email or phone number Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The screen was bubbled out! I showed the guy in areas That the phone was bubbling outAnd I showed him the only spot that's fitting right! the corner that got cracked in from picking it up! [redacted] I [redacted] I wrote the report went back in to ask him if that's really all he could do he said he might consider a 20-30% discount "maybe" [redacted] the receipt does say it will replace defective product [redacted] Final Consumer Response / [redacted] (2000, 10, 2015/10/08) */ J S 9:AM (minutes ago) to me That response didn't show up on the website as I was writing my rebuttal I would accept the terms in the red as to not cause any more issues there offer seems fair now and I appreciate the offer from the business thanks! Sent from my *Phone

Initial Business Response /* (1000, 6, 2015/10/05) */
our cellphone service warranty doesnt cover any damages on the parts we installed on customer's phoneswe changed a brand new *phone screen for the customer on Sep 22nd with no crackThe brand new screen had been installed and fitted in the
phone perfectly fine at the first placeAfter a week, the customer brought in his phone back to us with a crack on the screenOur tech told him "Sorry the warranty does not cover any damages" which we always tell our customers when they pick up their phone and also shows on the receiptthe customer kept telling our tech the screen was not installed properlywe checked the screen, it was not falling off from the phone and the plastic frame got a little bit bent on the left hand sidethe screen looks fine and fit in the phone properly except a crack on the faceThe whole process did not last very long, might just minutesBy the end, our tech offered the customer 30% off to get another brand new screen installedHe refused
we are a small business, serving red deer communities since July for cell phone repairs, computer repairs and refurbished computerswe survived in this kind of economies by word of mouthwe always treat our customers well, try our best to satisfy everybody come to usthank you for your reviewing, any questions and concerns please contact us via email or phone number
Initial Consumer Rebuttal /* (3000, 9, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The screen was bubbled out! I showed the guy in areas That the phone was bubbling outAnd I showed him the only spot that's fitting right! the corner that got cracked in from picking it up! *** I *** I wrote the report went back in to ask him if that's really all he could do he said he might consider a 20-30% discount "maybe" *** the receipt does say it will replace defective product***
Final Consumer Response /* (2000, 10, 2015/10/08) */
J S
9:AM (minutes ago)
to me
That response didn't show up on the website as I was writing my rebuttal I would accept the terms in the red as to not cause any more issues there offer seems fair now and I appreciate the offer from the business thanks!
Sent from my *Phone

Revdex.com:
HiThe business called me and promptly refunded all requested amountThank you for your assistance***

Revdex.com:
HiThe business called me and promptly refunded all requested amountThank you for your assistance[redacted]

Initial Business Response /* (1000, 6, 2015/10/05) */
our cellphone service warranty doesnt cover any damages on the parts we installed on customer's phones. we changed a brand new *phone 6 screen for the customer on Sep 22nd with no crack. The brand new screen had been installed and fitted in the...

phone perfectly fine at the first place. After a week, the customer brought in his phone back to us with a crack on the screen. Our tech told him "Sorry the warranty does not cover any damages" which we always tell our customers when they pick up their phone and also shows on the receipt. the customer kept telling our tech the screen was not installed properly. we checked the screen, it was not falling off from the phone and the plastic frame got a little bit bent on the left hand side. the screen looks fine and fit in the phone properly except a crack on the face. The whole process did not last very long, might just 5 minutes. By the end, our tech offered the customer 30% off to get another brand new screen installed. He refused.
we are a small business, serving red deer communities since 2010 July for cell phone repairs, computer repairs and refurbished computers. we survived in this kind of economies by word of mouth. we always treat our customers well, try our best to satisfy everybody come to us. thank you for your reviewing, any questions and concerns please contact us via email or phone number
Initial Consumer Rebuttal /* (3000, 9, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The screen was bubbled out! I showed the guy in 3 areas That the phone was bubbling out. And I showed him the only spot that's fitting right! the corner that got cracked in from picking it up! [redacted] I [redacted] I wrote the report went back in to ask him if that's really all he could do he said he might consider a 20-30% discount "maybe" [redacted] the receipt does say it will replace defective product... [redacted]
Final Consumer Response /* (2000, 10, 2015/10/08) */
J S
9:28 AM (23 minutes ago)
to me
That response didn't show up on the website as I was writing my rebuttal I would accept the terms in the red as to not cause any more issues there offer seems fair now and I appreciate the offer from the business thanks!
Sent from my *Phone