I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After deciding what purchase to make, we approached the counter with the manager Richard He said he was going to send a digit code to my phone, I placed my phone on the counter for him to readAfter a few moments, he said the process was taking too long and he was sending another codeAll of this happened while my phone was directly in front of himI never read anything on the message, he only stated he needed the digit pin to put in the computerI was not told what the pin was for or that it was to sign a lease I never would have authorized anyone else to sign my name on a lease that I had never read the terms and conditions tooI was not told that anyone could run it through other companies to provide an interest free loanAttached is the email that I received from the manager RichardHe offered for me to pay the intial amount of the transaction directly to Mattress Express which is what I emailed back and agreed to I would never have signed an agreeement to pay off this amount within days, I would have just paid for it outright if I had that kind of money up front Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
We were in a staff meeting when I receive this emailJohn and Amber said they both spoke with her and instructed her mattresses available for pick upAmber will call her again today
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After deciding what purchase to make, we approached the counter with the manager Richard He said he was going to send a digit code to my phone, I placed my phone on the counter for him to readAfter a few moments, he said the process was taking too long and he was sending another codeAll of this happened while my phone was directly in front of himI never read anything on the message, he only stated he needed the digit pin to put in the computerI was not told what the pin was for or that it was to sign a lease I never would have authorized anyone else to sign my name on a lease that I had never read the terms and conditions tooI was not told that anyone could run it through other companies to provide an interest free loanAttached is the email that I received from the manager RichardHe offered for me to pay the intial amount of the transaction directly to Mattress Express which is what I emailed back and agreed to I would never have signed an agreeement to pay off this amount within days, I would have just paid for it outright if I had that kind of money up front Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
We have replied the customer was given a new bed by the manufacturer
We were in a staff meeting when I receive this emailJohn and Amber said they both spoke with her and instructed her mattresses available for pick upAmber will call her again today