Universal Electronics

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ The member filed directly with the Health Plan on 9/15/and the case has been opened for resolutionWe will resolved up to days from date of receipt Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint was against Kaiser as a business, not as a current customer aloneKaiser makes it nearly impossible to contact them as a businessThe difference is that at the Revdex.com they must contend with public, not just a private discussion where their policies and personel ruleThey are here once again refusing to deal in a public open forum instead of on their terms in privateThis reply then is non-responsive and evasiveMy complaint was that they invaded my private life under pretense of medical careThis reply doubles down on that practice and so is absolutely the inverse of what is wanted Final Business Response / [redacted] (4000, 9, 2015/09/23) */ The member's complaint was filed on 9/We made contact on 9/The case will be reviewed and closed up to days from receipt of complaintThe close date of case is no later than 10/13/At this time the case is still open so no resolution can be published on Revdex.com for an open caseStill under investigation

From: ali e [redacted] < 204);"> [redacted] @***.com>Date: Fri, Mar 27, at 2:PMSubject: [redacted] To: "[email protected]" To: Revdex.com From: Universal Electronics [redacted] ID: [redacted] When I arrived to the customer’s house, the T.V had no sound or picture; I changed the color wheel and the lamp, and the T.V started workingI was informed that there were issues with the color intermittently, I have been to the customer’s house two to three times and I concluded that the T.V has a problem with the DMD boardI am working with the customer and we are working on a solution to this problem

Thank you for forwarding this concernA representative will follow up with the member directly regarding his case, and a written response will be provided to him within days

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Kaiser Permanente worked directly with [redacted] to successfully resolve his concernsThank you, ***

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ The member filed directly with the Health Plan on 9/15/and the case has been opened for resolution We will resolved up to days from date of receipt Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint was against Kaiser as a business, not as a current customer aloneKaiser makes it nearly impossible to contact them as a businessThe difference is that at the Revdex.com they must contend with public, not just a private discussion where their policies and personel ruleThey are here once again refusing to deal in a public open forum instead of on their terms in privateThis reply then is non-responsive and evasiveMy complaint was that they invaded my private life under pretense of medical careThis reply doubles down on that practice and so is absolutely the inverse of what is wanted Final Business Response / [redacted] (4000, 9, 2015/09/23) */ The member's complaint was filed on 9/ We made contact on 9/ The case will be reviewed and closed up to days from receipt of complaint The close date of case is no later than 10/13/ At this time the case is still open so no resolution can be published on Revdex.com for an open caseStill under investigation

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ The health plan is in receipt of the complaintWe have up to days to respond to the member from date of receiptCase will be opened today

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ The member filed directly with the heath plan on 1/3/The complaint was received and case openedThe response will be sent to the member up to days from date of receipt Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Kaiser has provided some additional test results, and now the life insurance company is reopening and reevaluating our applicationsHowever, we do not yet know whether the delay in providing the test results has adversely affected our premiums or otherwise put our applications at risk of rejectionWe [redacted] reopen the complaint, or file a new one, once we have learned the final outcome from the life insurance company

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ The health plan is in receipt of the complaint. We have up to 30 days to respond to the member from date of receipt. Case will be opened today.

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ The Health Plan is in receipt of this issueAs of receive date today 12/2/15, the health plan has opened a complaint case and we have, under CA regulation, up to days to respondTherefore, before 12/31/a written response will be provided to the member Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is non-responsive Final Business Response / [redacted] (4000, 9, 2015/12/07) */ As stated above, case is received and under investigation with due date of 12/31/or prior Final Consumer Response / [redacted] (4200, 11, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, unacceptable response

Initial Business Response / [redacted] (1000, 16, 2015/08/25) */ Please mark complaint now answered The health plan allowed for a 1x goodwill adjustment for the $This is a one time courtesy as the member is accountable for their portion accourding to their plan benefits the adjustment will be tomorrowit takes hr to release from the Bad debt Initial Consumer Rebuttal / [redacted] (2000, 18, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ The Health Plan is in receipt of this issue As of receive date today 12/2/15, the health plan has opened a complaint case and we have, under CA regulation, up to days to respondTherefore, before 12/31/a written response will be provided to the member Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is non-responsive Final Business Response / [redacted] (4000, 9, 2015/12/07) */ As stated above, case is received and under investigation with due date of 12/31/or prior Final Consumer Response / [redacted] (4200, 11, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, unacceptable response

Complaint: [redacted] I am rejecting this response because: I would like the billing issue completely resolved and the amount owed fixed before closing the complaint with Revdex.com.Sincerely,Lina [redacted]