June 30, 2015*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# *** *** ***z,A representative from customer care informed us that she had a pleasant conversation with
you Saturday. We are sure that the new magazine titles you changed to will be enjoyed. She has sent you confirmation of the adjustments made and you will receive that within the next few days. The representative was happy to assistIf you should have any questions please don’t hesitate to give us a call Sincerely,Client ServicesCC: *** ***
July 29,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
Dear *** ***,
A representative from customer care has informed us that she had
a very pleasant conversation with you yesterdayThe adjustments that you decided on were completed today
The representative was happy to assistIf you should have any questions during the remainder of your service, please inform
Sincerely,
Client Services
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
September 14,
*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** ***
ID# ***
Dear *** ***,
The customer care department has reviewed your account and shows that you had spoken to a representative last
week.
According to their notes, the representative has already made the changes that the two of you discussedYou will receive that in the next few days
Sincerely,
Client Services
CC: *** ***
March 2,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
The customer care department has reviewed the correspondence you sentTheir research does not show this person as ever being a customer of oursThe name, address and phone number supplied, does not appear in our data base
This person should inquire as to what account number the company is referring to, as well as the location of the company calling herWe have been in Lakewood Ohio for years and are very proud of the services we provideMany times we are confused with other companies simply because we are more accessible than most
The subject this person raises, about a *** matter, was determined to be a claim at that timeHowever, even claims, cannot be easily erased from the internet
Sincerely,
Client Services
CC: *** ***
March 9,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleve***, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
Thanks for your help on this account
Mr*** finally called back yesterday and made an adjustment that better fits his needsHe was very satisfied
Sincerely,
Client Services
April 28, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***:A representative from customer care has informed us that you had finally made contact
regarding your accountThe changes discussed have already begunNotification is automatically sent once they are complete.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: *** ***
Primetime Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-
July 14,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** *** ***
Dear ***
***,
The customer care department has reviewed your account and you will receive notification within the next few days
If you should have any questions please give us a call
Sincerely,
Client Services
I did not speak to anyone on Saturday, I've made it very clear I do not want their business I have asked for them to stop mailing/ charging me for their magazines. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
May 6,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
The representative, who spoke with the customer last month, spoke with her again todayThe adjustment that was made is satisfactory to the customerWe were informed that her letter to you was sent before she received notification
Sincerely,
Client Services
April 30, 2015*** *** ** *** *** *** *** *** *** ** ***RE: *** *** *** ID# ***Dear *** ***We just received a letter from the Revdex.com regarding your account. According to our records you spoke
with a supervisor earlier this week and everything was handled to your satisfactionWe are sure that your letter to them simply crossed in the mail.Thank you for taking the time to speak with one of our representativeIf you do have any further questions please call.Sincerely,Client Services
July 29, 2016*** ***Revdex.comEuclid Avenue, th FloorCleveland, OH 44115-2408RE: Mr*** ***ID# ***Dear *** ***,Thanks for your letter regarding this account.According to the service department an adjustment was made to the account on July 26, and it
wasassigned to a representative for contactThe representative has made many attempts but has beenunsuccessful in reaching the customer.If the customer has any questions regarding the notification that was sent, he should call the servicedepartment.Sincerely,Client Services
December 14,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
Dear *** ***,
The customer care department has reviewed this account and shows
that it was originally placed on November 20, The welcome package was delivered on December 24, *** was pleasant and seemed completely satisfied with the terms, before giving us permission to enter the account on her behalf.
We are very proud of the services we provide to our customersOnce we accept an order for servicing, it requires a substantial investment on our part to guarantee the service and price for the full termWe recover our investment, by the monthly payments we receive from our customers
We received your original inquiry on December 4th and then again todayWe have left messages but still have not been able to speak with the customerWe will continue our attempts and will keep you informed
Sincerely,
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
October 23,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** *** ***
*** *** ***,
The customer care department has reviewed your account and shows that
it is currently going through an adjustment processOnce the process has completed you will receive automatic notification. If you should have any questions after receiving your notification, please call
Sincerely,
Client Services
May 19,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** * ***
ID# ***
Dear *** * ***,
The representative who spoke with you earlier this week has had us review your accountShe has turned in her
recommendation and has already made the adjustmentNotification was sent
If you have any questions, please give your representative a call
Sincerely,
Client Services
CC: *** ***
September 17,
Linda Land Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
We are glad that a representative was able to speak with youShe has explained
your situation and has made the changes that you had discussedIt will take a few days for you to receive notificationIf you should have any questions, please don’t hesitate to give us a call
Sincerely,
Client Services
CC: *** ***
August 24,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***
This account has been turned in to the customer care department for reviewAccording to their report the customer
placed the order on January 20, The welcome package was actually delivered on February 1, During confirmation the customer appeared to be pleasant and had a complete understanding before giving her permission to process the order
A representative has been assigned to the accountWe have not yet received a return call
We will keep you informed
Sincerely,
Client Services
CC: *** ***
ebruary 13, Linda *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr*** *** ID# *** Dear *** ***, Thank you, we did receive your letter earlier this month and your account was turned in to our customer
care department for a reviewAccording to their notes, a representative was assigned to your accountIt appears that the two of you had a pleasant conversation on Friday The records do show that your representative has already made the adjustmentPlease remember, if you do have any further questions during your service, give your representative a call Your representative was happy to have been of assistance Sincerely, Client Services
June 30, 2015*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# *** *** ***z,A representative from customer care informed us that she had a pleasant conversation with
you Saturday. We are sure that the new magazine titles you changed to will be enjoyed. She has sent you confirmation of the adjustments made and you will receive that within the next few days. The representative was happy to assistIf you should have any questions please don’t hesitate to give us a call Sincerely,Client ServicesCC: *** ***
July 29,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
Dear *** ***,
A representative from customer care has informed us that she had
a very pleasant conversation with you yesterdayThe adjustments that you decided on were completed today
The representative was happy to assistIf you should have any questions during the remainder of your service, please inform
Sincerely,
Client Services
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
September 14,
*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** ***
ID# ***
Dear *** ***,
The customer care department has reviewed your account and shows that you had spoken to a representative last
week.
According to their notes, the representative has already made the changes that the two of you discussedYou will receive that in the next few days
Sincerely,
Client Services
CC: *** ***
March 2,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
The customer care department has reviewed the correspondence you sentTheir research does not show this person as ever being a customer of oursThe name, address and phone number supplied, does not appear in our data base
This person should inquire as to what account number the company is referring to, as well as the location of the company calling herWe have been in Lakewood Ohio for years and are very proud of the services we provideMany times we are confused with other companies simply because we are more accessible than most
The subject this person raises, about a *** matter, was determined to be a claim at that timeHowever, even claims, cannot be easily erased from the internet
Sincerely,
Client Services
CC: *** ***
March 9,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleve***, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
Thanks for your help on this account
Mr*** finally called back yesterday and made an adjustment that better fits his needsHe was very satisfied
Sincerely,
Client Services
April 28, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***:A representative from customer care has informed us that you had finally made contact
regarding your accountThe changes discussed have already begunNotification is automatically sent once they are complete.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: *** ***
Primetime Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-
July 14,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** *** ***
Dear ***
***,
The customer care department has reviewed your account and you will receive notification within the next few days
If you should have any questions please give us a call
Sincerely,
Client Services
I did not speak to anyone on Saturday, I've made it very clear I do not want their business I have asked for them to stop mailing/ charging me for their magazines. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
May 6,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
The representative, who spoke with the customer last month, spoke with her again todayThe adjustment that was made is satisfactory to the customerWe were informed that her letter to you was sent before she received notification
Sincerely,
Client Services
April 30, 2015*** *** ** *** *** *** *** *** *** ** ***RE: *** *** *** ID# ***Dear *** ***We just received a letter from the Revdex.com regarding your account. According to our records you spoke
with a supervisor earlier this week and everything was handled to your satisfactionWe are sure that your letter to them simply crossed in the mail.Thank you for taking the time to speak with one of our representativeIf you do have any further questions please call.Sincerely,Client Services
July 29, 2016*** ***Revdex.comEuclid Avenue, th FloorCleveland, OH 44115-2408RE: Mr*** ***ID# ***Dear *** ***,Thanks for your letter regarding this account.According to the service department an adjustment was made to the account on July 26, and it
wasassigned to a representative for contactThe representative has made many attempts but has beenunsuccessful in reaching the customer.If the customer has any questions regarding the notification that was sent, he should call the servicedepartment.Sincerely,Client Services
December 14,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
Dear *** ***,
The customer care department has reviewed this account and shows
that it was originally placed on November 20, The welcome package was delivered on December 24, *** was pleasant and seemed completely satisfied with the terms, before giving us permission to enter the account on her behalf.
We are very proud of the services we provide to our customersOnce we accept an order for servicing, it requires a substantial investment on our part to guarantee the service and price for the full termWe recover our investment, by the monthly payments we receive from our customers
We received your original inquiry on December 4th and then again todayWe have left messages but still have not been able to speak with the customerWe will continue our attempts and will keep you informed
Sincerely,
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
October 23,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** *** ***
*** *** ***,
The customer care department has reviewed your account and shows that
it is currently going through an adjustment processOnce the process has completed you will receive automatic notification. If you should have any questions after receiving your notification, please call
Sincerely,
Client Services
May 19,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** * ***
ID# ***
Dear *** * ***,
The representative who spoke with you earlier this week has had us review your accountShe has turned in her
recommendation and has already made the adjustmentNotification was sent
If you have any questions, please give your representative a call
Sincerely,
Client Services
CC: *** ***
September 17,
Linda Land Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
We are glad that a representative was able to speak with youShe has explained
your situation and has made the changes that you had discussedIt will take a few days for you to receive notificationIf you should have any questions, please don’t hesitate to give us a call
Sincerely,
Client Services
CC: *** ***
August 24,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***
This account has been turned in to the customer care department for reviewAccording to their report the customer
placed the order on January 20, The welcome package was actually delivered on February 1, During confirmation the customer appeared to be pleasant and had a complete understanding before giving her permission to process the order
A representative has been assigned to the accountWe have not yet received a return call
We will keep you informed
Sincerely,
Client Services
CC: *** ***
ebruary 13, Linda *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr*** *** ID# *** Dear *** ***, Thank you, we did receive your letter earlier this month and your account was turned in to our customer
care department for a reviewAccording to their notes, a representative was assigned to your accountIt appears that the two of you had a pleasant conversation on Friday The records do show that your representative has already made the adjustmentPlease remember, if you do have any further questions during your service, give your representative a call Your representative was happy to have been of assistance Sincerely, Client Services