United Premium Finance Company

You've "spoken" to the managerWell thank goodness you've "spoken" to herThere is direct evidence that this person attempted to rip me (a repeat customer) off on purposeShe insisted that the issue was not reported during our stay, when it was numerous timesShe claimed it was not in the log book or on the job board until the guy we reported it to both times pointed out that the issue was logged, and it was clearly right in front of the managers faceIt also appeared the issue had been reported by previous guests, which makes me wonder if others were chargedThis issue needs examining, and the people involved need to be fired.The manager also lied to my bank and sent them a letter stating that she tried to call me for over a week and my phone was disconnected, so they believed it and refused to help me tooI've had the same numbers for plus years, no one called meShe was hoping I either wouldn't notice the charge or wouldn't argue/press the issueThat's not how you treat customers, periodIn fact, I want to contact a lawyerThis person should be criminally charged for fraudI can at least file a lawsuit. You know, I had one unhappy stay at a different hotel around years ago and they immediately resolved my issue, sent me an apology card with a note from an actual human, a certificate for a free weekend stay, and a bunch of local free passes to use during our stayIt wasn't about the freebies, we never even used any of themIt was about the customer service, and acting like they caredHaving to spend hours I'll never get back and days sick over this issue and without my money-then get a flippant well fine, here's your money backSorry/not sorryNo, I'm not happy
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for your help in resolving this matter I appreciate it more than you know
Regards,
*** ***

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Super property in *** ** To assist in reaching a resolution, I’ve informed the property’s
general manager of the situationThe general manager will contact the guest on or before June 1st. As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs Thank you!

Thank you very much for your willingness to try and help find a solution to this problem I will address all of the items you requested in your response to the Revdex.com.Statement showing charges: Attachment with account information blacked outWho spoke to for cancellation: It was a woman Unfortunately, I was upset and didn’t get her name She agreed to check into it for me and then left the voicemail with the answer.Cancellation number: They did not give me one Again, this is a mistake on my part not to follow up but I was upset.Voice mail left by clerk: Attachment with full voicemail and I can provide the number it came from if you need that.I look forward to your response.Thanks so much!

We are sorry about these inconveniences, and have made apologies, and settled the issue with the guests.

Hii have looked into the issue and would like to apologize for the inconvenience this may have cause you. I would like to let you know we have issued credit to you. you will see credit in your account in next 7 to 10 business days. Thank You[redacted]

Hiwe had No change no cancellation policy for that weekend. However I understand deskclerk might have made exception due medical emergency. Can you please provide me with following information so I can look into it and resolve it asap: statement showing charges let me know who you spoke with that...

agreed to cancel it without chargescancellation numbervoice mail left by clerk you can email me above information asap at [redacted]Once I have received it I will look into it and try to resolve it as soon as possible. Sorry about any inconvenience you had.Thank You[redacted]

To whom lt MaY Concern:ID# [redacted]We apologize for any inconvenience guest had due to misunderstanding and getting charged for breaking TV. I would like to let you know we had already issued credit for $200 back on customer card on 07/15/2015, please see attached folio. I would like to let...

you know I have spoken with manager regarding the issue. Again I apologize for any inconvenience this misunderstanding may have cause.Thank You[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I am in the process of sending the requested information to the business via the email provided.  How will you know if they follow through since they have failed to communicate with me until now?Regards,[redacted]