United Gastroenterologists

10/11/2019 = Preventative Colonoscopy Performed / Preventative equates to a ZERO insurance deductible.
10/31/2019 = Appointment for results, front desk says I own them $364.33 / I ask why, they say that is what your insurance company came back with. I pay it that day.
12/19/2019 = Receive a bill from United Surgery Center (owned by United Gastroenterologists/aka Temecula Valley Digestive Disease Consultants) in the amount of $1453.14 - called surgery center to ask why when this is supposed to be preventative/zero cost - they stated that they "entered the wrong code when they submitted to my insurance, they coded it diagnostic instead of preventative, we will resubmit, you do not owe the $1453.14"
12/19/2019 = I call the doctors office to ask if the reason I had to pay $364.33 was because it was coded as diagnostic and not preventative - they put me through to the billing department "yes, it was put through as diagnostic I (Cecilia) will re-code it and resubmit it today" I asked for my refund of $364.33 since it was obviously their mistake "No, sorry we cannot refund you until insurance settles"
01/17 and 02/07/2020 = Called billing for status "still pending"
02/17/2020 = Call insurance and am told "nothing has been resubmitted we show it as diagnostic"
02/17/2020 = Call Dr's office, Tyra took notes and emailed her boss, *** which include my phone number to please call me - I also called and left a message for ***.
02/20/20 = Still no call, no email and THEY STILL HAVE MY $364.33