United Furniture Style

From: [redacted] < [redacted] @***.com>Date: Wed, Apr 22, at 7:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] I called the Revdex.com due to the fact I haven't heard anything from my last responseI was told My case is no longer being handled by [redacted] , I spoke to [redacted] she said she was taking [redacted] caseI wanted to find out want was going on with this issues I have with united furniture styles After doing my research I notice at the store the bedroom set was not the one they delivered to my house I purchased Three (3) bedroom sets and a kitchen seta couple of days later I went back and purchased two (2) mattress one full and one Queen ALL three (3) bedroom set was made by [redacted] , the two (2) full size bedroom set are not what I originally what I asked for and picked out at the store my daughter came with a list of bedroom set that she wanted the first was [redacted] second was [redacted] On the show floor Jimmy the sales man showed us the [redacted] NOT [redacted] [redacted] IS NOT BY [redacted] .HERE'S THE PICTURE OF THE FURNITURE BEFORE IT WAS PICKED UP

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The business 1st requested that I bring in original sales reciept to the new location last year during that visit the manager asked me to text him pictures of the damageThe head board was picked upI waited a few weeks before I called back and the manager told me the manufactor refused to repair or replace head board and he would repair it and requested I call him after the holidays I have never gotten the headboard back after any repairs [redacted]

[redacted] ** Yes thank you, it just got resolve this weekI had to purchase a new mattress and provide them with another $Not happy about that but at least I have a mattress that's not syncingThank you for your help

United Furniture Style [redacted] Springfield, PA [redacted] ###-###-#### United Furniture Style is writing this letter regarding the complain with our customer that had purchased furniture from us on June 4th After June 4th2014, which was the purchased date, the customer never came to our store to make any complain about his furniture up until about weeks ago, the customer came in the first time and made a complain about his broken HeadboardWe promised him to fix it which we did with no issuesAbout a week later after we fixed the Headboard for him, he came back and complained again that the Headboard broke and that we have to fix it for him, even though, we don’t give warranty from us (only factory warranty), we promised to fix it for him againWe received the new Headboard and called the customer to schedule delivery for him, most important the customer never complained about other furniture like the living or dining roomAnd the problem was not the quality of the Headboard, the problem was the heavy weight of the customer which can be estimated around Lbs, which can easily break any bedWe offered him a solution that he would have to put more support in his bed or anything similar to Platform Beds that usually can hold better as a frame We received the new Headboard and called the customer to schedule delivery for him, customer was never home, we did more than attempts to deliver the Headboard but no one was thereWe still have the Headboard at our warehouse waiting for customer to call usIf you have any question or concern, please do not hesitate to contact us at any timeSincerely, Abe

In response to your correspondence, I a knowledge that the customer called and we went to take a look at the mattress and sent a complaint to the manufracturer and we are waiting for the manufacturer to send us the warranty for the mattress. It is important to note that the coverage/warranty that... covers this mattress is from the manufacturer not from the furniture store which was discussed and explained to the customer at the time of purchase/sale.I also read in the letter that the value or cost of the mattress is $800.00 which is not true. the cost of the mattress is $399.00 according the sale prize negotiated.In respect and regard of sale terms and conditions we are fully committed for our customer satisfaction. we sincerely thank you any efforts you doing in matter of solving this situationsincerely yours.united furniture style

To whom it may concern, I am writing you in reference to complain ID [redacted] In the complaint against our company [redacted] claims that the mattress she purchased from our store in 08/10/and was delivered to her home on 08/22/had bed bugsWe only sell brand new mattress, only heard of this matter from [redacted] in the middle of October were approximately two month has passed since the purchase when [redacted] brought this matter to our attention we offered to send to her home an expert representative from the manufacture that build the mattress in which she refused, [redacted] had at her disposal venues where report from expert can prove that the bedbug originated in the mattress she chose not to, I have no doubt in my mind had the police been contacted and a report was written that it would show that the mattress is not the cause of here issue since bed bug don’t wait around for two moth before they spread.We sell hundreds of mattress a year that are build by the same manufacturer, this is a reputed manufactory that been around for many years ( [redacted] )[redacted] claimed that she got rid of the mattress without informing us about where and how she disposed of itWe cannot be held responsible for bed bug issue, since a period of time has lapsedOur company pride itself on customer satisfaction unfortunately this is not a case where we can satisfied a customer for an issue that may had originated in customers home [redacted] had attempted to dispute the charges when she couldn’t get a refund for the whole amount she wrote to the Revdex.com.Sincerely Yours,