United Car Care, Inc.

I have reviewed the complaint submitted and find as follows. Based on the independent inspection report and digital photos it has been determined the condition is a pre existing failure. The digital photos clearly show the print out of all of the codes set on the vehicle. United Car Care...

stands by the decision. The independent inspection report has been forwarded to the Denver Revdex.com to review and attach to this complaint.

I have reviewed the complaint submitted and find as follows. The t connector is a plastic pipe. based on the terms of the contract this is a covered component and the repair facility has been contacted and the claim has been approved.

Initial Business Response /* (1000, 8, 2015/11/03) */
I have reviewed the complaint submitted by the customer and find as follows.
The valve cover gaskets and the alternator are both covered components.
The contract holder needs to submit the repair invoice for the alternator attn. [redacted]...

[redacted] and United Car Care will reimburse for replacement of the alternator.
Any question contact [redacted] XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 15, 2015/11/16) */
Please reopen the case as I sent the fax to United Car Care but have yet to hear back from them on how and when I will receive my refund. Am I supposed to call them after I faxed the invoice or would they respond via Revdex.com on when they receive it and what the next course of action will be?
Final Business Response /* (4000, 29, 2015/12/29) */
Please see attached screenshot.
Final Consumer Response /* (2000, 35, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have fulfilled their responsibility.

This customer is in the process of requesting arbitration at this time.

Initial Business Response /* (1000, 5, 2015/09/29) */
I have reviewed the complained submitted and find as follows.
Based on the terms and conditions of the contract per section E WHAT IS NOT COVERED fastening hardware such as bolts, nuts, fasteners are not covered per the terms and conditions...

of the contract. A copy of the independent inspection report has been forwarded to the Denver Revdex.com for an attachment as evidence for this complaint.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As term of contract all club parts are covered even nuts and bolts and the independent contractor isn't a mechanic as he only took pics and according to my mechanic is base certified and a master mechanic States that rocker arm and all nuts and bolts is a lube part as it part of engine and lube by oil so my mechanic and a few other mechanic I spoke said that's lube parts can't see how u tell just by pics so I like to get it repaired
Final Business Response /* (4000, 9, 2015/10/10) */
Based on the terms and conditions of the contract and the independent inspection report the claim was denied due to failure of fastening hardware which is excluded from coverage per the terms of the contract.
Final Consumer Response /* (4200, 11, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Term of contract states all lube parts in engine that is a lube part include in engine is a covered part suppose to be covered a and indenpence picture taker was not a mechanic as he stated

I have reviewed the customers concern and find as follows. Based on the terms and conditions of the contract Glass is specifically excluded from coverage in Section E (WHAT IS NOT COVERED) Paragraph B.

I have reviewed the customers complaint and find as follows. The failure could not be duplicated by the repair facility or the independent inspector. The fault codes were cleared by the shop and have not returned. Once a failure can be verified based on the terms and conditions of the contract to...

determine component coverage the issue can be addressed again.