United Apartment Group

Complaint: [redacted]
I am rejecting the business response because:
What ms [redacted] stated is not truthful. She stated I had not put in a written work order for the mailbox till July 9 but she did not state that July 9 2014 was the day I finally received my key for the mailbox which I immediately went to check my mail because I hadn't been able to before when I did the lock on the box was broken I went back and let [redacted] know so before they had not given me a key . As far as my mail being delivered somewhere else yes I did inform them every month she are now trying to blame it on the [redacted] but all my other mail was being returned to sender the only mail of mine that was put in another perons mail box were conveniently Avistars bill statements  and I spoke to [redacted] in the office about this every month because it continued even after I received my mailbox key. To address the maintenance request for the fridge , the a/c the leaks the disposal were all reported to [redacted] several times but not at the same time the complaints were made in June because that's when the issues inside started its very unfortunate that [redacted] would lie  to cover not doing her job I did make maintenance request several times with her and I did in fact stop her on property while she was showing an apt in my square. The call I made on August 5 was to let it be know that I would be contacting the Revdex.com as well as corporate office and whomever else I needed to bring attention to what they were doing because it was wrong and my patients had ran out I requested all my maintenance request that I submitted on the website and [redacted] said they were not available and instead came over with maintenance. When she came she immediately asked why I had the refrigerator drawers on my porch because it was an eye sore I told her because I have to bleach the maggots and smell our of the fridge everyday because they wouldn't come fix it and it gets worse every day at this time the frezzer was barley staying cool enough to keep things partially frozen at the top as seen in the picture and the bottom of the fridge was empty so she never had to tell to clean anything I was doing  that myself already. They then had it looked at and replaced by the 7th of August. And as stated my first maintenance request for the fridge was submitted in June. The leaks were not fixed on Aug 10 2014 they  fixed them on the 7th of August I was there packing while he was sawing the patches and replacing the ceiling because I had received notice on the door to be out by midnight on the 8th of August because again I was not paying rent till they fixed the issues but instead they evicted me and fixed them for the next tenants. The time the caps was off I was on a cruise in mexico with my kids and were not going to need the services as soon as I returned they were reconnected. [redacted] also stated [redacted] came in and told her I couldn't stay because I did not have a job which is not true I'm employed then and now by lyft I work and go to school I'm very proud of that and [redacted] shouldn't belittle my character to save herself I can also provide employment verification for my job before lyft at afni. But then right after she said [redacted] told her I couldn't stay because I was incarnated [redacted] can't get her story straight. [redacted] also stated [redacted] told her I was going to lie and that is not true in fact when I showed [redacted] the message that she was mentioned in she was very upset and requested a copy to file her own complaint because she said that's unlawful for her to be mentioned and lied on when she has not even spoken to ms [redacted] her only involvement was referring me to the church that help with a payment when I told her I was no longer going to pay to live in those conditions and she also helped me take pictures to show the health and safety hazards because she also felt I was getting taken advantage of so she has in fact email corporate on her own behalf.
Regards,
Rhonda Giles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
But I would also like to bring it to the office staff's attention that we in fact did provide the leasing office with a repair inventory upon our move-in. It was typed up and given to Deon who made a copy and even signed it before making a copy of it to keep in our file. I also have the original at home that we can bring by the office at some point. 
 
We understand that at times it can be difficult to run an entire complex, we just feel that both of the major issues addressed in our complaint should've/could've been dealt with much quicker. Especially since (with the exception of Tuesday, when I left work early to make sure I was home before 5) there was always someone in the apartment so that ** and [redacted] could try to resolve the issue. 
Regards,
[redacted]

Never in my years of renting homes have I ever been faced with such disorganization, failure to assure quality of living, and chaos from a management company.
United Apartment group took over management of my townhome community (Dalewood Townhomes) about three months ago, and in that short time have let my back fence fall apart, lost a month and a half worth of rent checks, and let my rat-filled home explode to a level of chaos I cannot comprehend.
I have received deliqient fee letters to my door after verbally speaking with management about there lack of organization, and loss of rent I already paid. I have filed multiple mantainece requests, both verbally in-person and physically, to no avail.
I cannot live comfortably in my own home anymore because there are rats in my garage, walls, and ceilings.
It is a huge injustice to my quality of living and I will be moving out the second my lease is up.
I am perplexed, shocked, and terribly angry. I will never refer to your business again.

Complaint: [redacted]
I am rejecting this response because: the amount stated by the business as my amount due does not match my billing statement. Attached is my billing statement.
Regards,
[redacted]

[redacted],  I have attached several of our service request, notes wereadded at the time that your request was completed. .  The request havebeen addressed when it was possible for us to enter your apartment since you dohave 2 dogs that are an aggressive...

breed (pit bulls) which we do notallow.   We will resolve all service request provided that we areable to enter the apartment safely. The air condition issue, the temperature out side does haveto be a little warmer to be able to stabilize the Freon levels in thesystem.  I have reviewed all our calls that were received through theanswering service.  There is NO phone call that was received since ourservice does recorded all calls coming in & the # from they are comingfrom. The dishwasher issue it was replaced in May 2014. Sinceyou are having an issue with it again I will have the maintenance repairit.   I will have our pest control company visit your apartment onFriday Dec 5,2014 so we can take care of the pest issue you areexperiencing.  Your pets MUST be contained so we may enter the apartment. San Antonio Police Dept-  is providing me with the casenumber of the assault- after speaking with a Det he states that itwas someone that you were familiar with.  Damages,  per the lease agreement that you have signedparagraph #12.  you are responsible for any damages that may occur to yourapartment.  I  am willing to draw up a payment agreement to pay forthe damages. Also just a quick note we are not allowed to take service requestor discuss any account information- from non-residents. Please contact the office at 210.[redacted] should you have anyquestions, Aurora

Mr. [redacted],

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Upon visiting [redacted] leasing office looking for an apartment for you and your son, one of our Leasing specialist [redacted] assisted you with the information you were requesting which was an A2 Modified apartment home. Miss [redacted] discussed the details of renting the apartment and the application criteria as well. You dropped off your payment to apply for the unit and later applied online on Thursday October 13.  Another one of our Leasing Specialist’s called you and notified you of the denial of the application due  to multiple evictions on your rental history. On the back of the application you agreed to the following by signing the application:
 
3.Application Deposit (may or may not be refundable). In addition to any application
fee, you have delivered to our representative an application deposit
in the amount indicated in paragraph 14. The application deposit is not a security
deposit, but it will be credited toward the required security deposit when
the Lease Contract has been signed by all parties; OR it will be refunded under
paragraph 10 if you are not approved; OR it will be retained by us as liquidated
damages if you fail to sign or attempt to withdraw under paragraph 6 or 7, if you
fail to answer any question, or if you give false information.
 
Your application indicated that you did not have any prior eviction history, which would be falsifying your application.
   
Let us know if you have any more questions.
 
Thanks
 
[redacted]
Property Manager
[redacted] ¦Dallas ¦ Texas ¦75231 Office | [redacted]  Fax | [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]