United Airlines

January 4, Dear Mrs*** The Revdex.com has notified United Airlines that you have filed a complaint against us. Your correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines I am sorry for any
miscommunication, and for any error that occurred which caused the return reservation on Confirmation *** to drop from the ticket for your mother-in-law, Mrs*** ***. I also regret any difficulties you and your husband experienced when phoning to get this matter sorted out. In reviewing our records, I see that the return segments were reinstated for travel on February 20-21, 2016; however, you then requested a change to return for a month earlier, and a change fee was charged for this change Tickets are often reissued for a service charge; however, depending on the available inventory when the ticket is reissued, an additional collection may also applyCustomers must pay the difference in fare if the original fare purchased is no longer available. Unfortunately, we are unable to waive these charges, so we must respectfully decline your request Nonetheless, I'm truly sorry you were inconvenienced, and, as a gesture of our goodwill and apology, I have authorized a $Electronic Travel Certificate for Mrs***. The certificate will be sent in a separate email within 3-business days and may be used by Mrs*** or any person of her choice. I can be applied to a future United or United Express ticket and is valid for one year from the date of issue Mrs*** please know it is never our intent to inconvenience our passengers, and I again apologize for any negative impression we created. We appreciate your business and thank you and Mr*** for being valued members of our MileagePlus program. We will look forward to serving you and your family for your upcoming travel needs Regards, *** *** Corporate Customer Care Case: ***

Dear Ms***: Thank you for taking the time to respond.I am sorry that you are not satisfied with the compensation that was offered.The initial cause of your missing the flight was not the fault of United Airlines, instead it was due to slow security lines that are operated by the Transportation Security Administration.When you missed your flight, United Airlines, booked you on the next available option to your destinationWhile that flight was delayed, you were placed on *** Airlines in order to reach your destinationThe $electronic travel certificate that was offered, is the maximum compensation that we are allowed to offer for a 24-hour delay.While I am sorry that we cannot meet your compensation expectations at this time; know that we still thank you for choosing to fly with us, and I am hopeful that we will be able to win back your trust in the future.Kind regards,Tonya ***EzCare

Complaint: ***
I am rejecting this response because:First, thank you very much for responses from United Airlines. Second, in the response from United Airlines, it says "you mail your mother’s check to them and indicate in your correspondence that you are requesting a new check. Upon receipt of the original check, the Baggage Resolution Service Center will issue a new check to be delivered to your mother via ***"However, the reality is that we (both me and my mother) do NOT receive any check from United AirlinesIn other words, we do NOT have any original check from United AirlinesIn such a case, how can I proceed with this claim?
Sincerely,
*** ***

November 25, 2015Dear *** ***I am responding to a correspondence received from the
Revdex.com.First and foremost, I
sincerely regret the circumstances described in your emailWe are sorry for
the inconvenience you and your husband, *** *** ** *** experienced on
your
flights on September 17-18, from Omaha, NE to Venice, Italy.Direct customer
feedback about our products and services is so important in helping us to
improve.Please know our goal
is to operate every flight on schedule, every dayUnfortunately, there may be
times when weather, a mechanical issue or the late arrival of a crew member,
due to missed connection or other unforeseen event, may cause a flight to be
delayed or canceledWhen this occurs, we want to minimize the impact to you as
much as possible and keep you informedWe are doing a number of things to
improve our reliability to make sure the planes can fly their routes, including
adjusting our schedule and refining our maintenance practices -- this is a
continuous fine-tuning process.I regret your bags were delayed when you
arrived on our Star Alliance Partner *** Airlines in Venice, Italy on
September 18, I apologize for the inconvenience you experienced when your
bags were boarded on a different flightPlease be assured that United adheres to all Federal Aviation
Administration (FAA) regulationsWe never want to separate customers from
their bagsThere may be times when we need to send bags on different flights than
the passenger due to operational or other unforeseeable circumstancesAs you know, when
other airlines are included in your travel arrangements, the final carrier is
responsible to respond and resolve issues involving luggageAs this is the
industry-wide standard, please contact the final carrier on your itineraryI
understand in reviewing your letter that you submitted the claim to *** Airlines, as well as United Airlines, however; it is recommended that you
contact *** Airlines and include the Property Irregularity Report
reference file number, bag tag number, detailed information, along with
original receipts, so that they may process your claimIn the meantime; on your behalf, I contacted
our Baggage Resolution Center in Houston, TX and requested that they contact ***
Airlines to confirm they have the claim forms you submitted on September 29,
for the interim expenses incurred while you were without your bags and request for
*** to reply to your correspondenceAs a gesture of concern, for the irregular
operations on United Airlines, I will send each of you a $electronic travel
certificate that will arrive to your email address within business hoursIt
is my hope that you will accept our apology and enjoy using the certificate at
some point in the near future.Thank you for your
patience and for allowing me the opportunity to apologize and register your
complaint for future improvement.*** *** despite the negative experience, we
hope to have your continued business and supportWe realize that you have a
choice in airlines and will make every effort to leave a better impression if
you will allow us the privilege of serving you againWe look forward to
welcoming you and your husband aboard a future United Airlines and our Star Alliance
partner *** Airlines flight.Regards,*** *** ***Corporate Customer
CareUnited AirlinesRevdex.com: ***UAL: ***

Complaint: ***
I am rejecting this response because:The response contains only oral apologyThere's no any solution or specific detail at allWe need a real workable solution
Sincerely,
Haizhi ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11177186, and find that this resolution is satisfactory to me. United Airline:I really appreciate your understandingHopefully, this will not happen in the futureWe will continue to use UnitedI am not an unreasonable personHopefully others in the future will also be like soStill, staffs over there should definitely be retrained, and be more respectful to customers, and not mock themThank you
Sincerely,
Eric ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Charles ***

Dear Ms***: We appreciate you contacting United Customer Care through the Revdex.com. We regret to hear your disappointment with our change fee policy for unplanned eventsWe acknowledge that certain illnesses and accidents can force travel plans to change and we want
to accommodate our guests as best we can in those situations. During situations such as this, we may only be able to refund the ticket with a doctors note stating that you are unable to travel for the validity of the ticket (year from date of issue)If you were temporarily unable to travel, you may reschedue your travel date and pay the applicable service feeOnce paid, you may submit for a refund of the change fee with the doctors note online at united.com/refundsOur Reservations team will be happy to assist you further, and can be reached toll free at 8331.We appreciate your business and thank you for choosing United Airlines Regards, Marleina ***Corporate Customer CareCase: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wanted to let you know that United has now successfully resolved our complaintI couldn't find a way to do it on your website, as I had already responded previously that they had notWe are satisfied with the resolution.Thank you,Ellen ***

Dear Ms***: I am responding to your complaint filed with the Revdex.com I’m sorry to learn you had to pay a fee for your carbag that you were not expectingUpon review of your ticket, you purchased a Basic Economy ticket Per the terms and conditions
of your Basic Economy ticket purchase, the following information is on our website: You're not allowed a full-sized carbag unless you're a MileagePlus Premier member or companion traveling on the same reservation, the primary cardmember of a qualifying MileagePlus credit card or a *** ***™ Gold memberEveryone else who brings a full-sized carbag to the gate will be required to check their bag and pay the applicable checked bag fee plus a $gate handling charge Also, with a Basic Economy ticket, you are allowed one small personal item that fits under the seat in front of you, such as a shoulder bag, purse, laptop bag or other item that is inches x inches x inches (cm x cm x cm) or less In addition, I'm so sorry you felt you were treated unfairlyWe don't tolerate any type of discriminationYour feedback was sent to the appropriate area and will help us improve our service to the level you deserveIt wasn't our intent to leave you with a negative impression and I can imagine your disappointment While the baggage fee was applicable, I will make a one-time exception to refund your baggage fee to bring this matter to amiable conclusionPlease allow up to business days for processingOur United Refunds team will send you an update when your request has been finalized. Your reference number is ***If you'd like a general update during that time, you can visit: https://www.united.com/web/en-US/content/reservations/refunds/refund.aspx I appreciate you chose United for your travel; we hope to have the privilege of welcoming you back in the futureSincerely, Dayna *** Corporate Customer Care Case ID: ***

Dear Ms. *** Thank you for your reply and providing me with additional information to review your e-ticket. Based on my findings, the ticket you agreed to purchase is a non-refundable restricted ticket. United’s excursion tickets are non-refundableA service charge usually applies for changing the time or date of travelService charges help cover costs associated with processing ticket changes, adjusting passenger manifests, and filling empty seatsA service charge of $USD applies when exchanging domestic e-ticket and a service charge of $applies when exchanging international e-ticket; however, depending on the available inventory when the ticket is reissued, an additional collection may also applyCustomers must pay the difference between the original fare and the new fare when there is reduced inventory or published fare increasesAs a one-time exception, I have waived your change fee; however you will still need to pay any fare difference should there be an increase of fares. As a reminder, tickets are valid one-year from the date of issue. Your e-ticket was issued on February 6, 2017; therefore must be exchanged on/before February 6, 2018. When you are ready to exchange your ticket, please contact our Reservations Department at *** Provide the agent with your confirmation number *** The agent will view my authorization and make the necessary changes to your e-ticket. We appreciate your business and look forward to welcoming you on-board a future United Airlines flight Regards, *** *** Corporate Customer Care Case ID - *** Tell us why here

June 23, Dear Ms***: The Revdex.com has forwarded your correspondence to our attentionI'm sorry you're disappointed about your denied refund requestI hope I can explain how the decision was made Your ticket carried restrictions, which included being
non-refundableI'm sorry if there was any confusion when purchasing your ticket or reviewing the receiptGeneral rules that apply to all ticket include: using flights in order, canceling before departure and having a year from the issue date to use remaining portionsOnce again, I apologize and, if you need more information, just let me know I appreciate you chose United for your travel and hope your next trip with us will deliver the experience you deserveKind Regards, Judy *** Corporate Customer Care Case ***

Dear Mr*** ***:I have retrieved your reservation and do see that you and Ms*** purchased the tickets on March 31, 2015. All United Airlines tickets are valid one year from the date of purchase.United Airlines has no affiliation to travel insurance. Passenger have the right to
purchase travel insurance but United Airlines has nothing to do with travel insurance.United Airlines does have an illness policy which states if the passenger has to cancel their flight due to illness, they will contact United Airlines cancel the flights, then when the passenger is ready to travel within the year that the ticket is valid, the passenger will contact United reservations, rebook the flights, pay the change fee of $per person, reissue the ticket. The passengers may submit their doctors letter stating that they were not able to travel on their scheduled flight due to what the medical reason was and United refunds will refund the change fee minus a $processing fee per person.Travel insurance that you purchased, you would have to contact *** to see what their policy is regarding cancelled travel. United Airlines illness policy is separate.I will be more than happy to review your Doctor's documentation. Please feel free to scan the information to your response or you may send me your information directly to ***@united.com.Once I have the documentation and have reviewed it, I will be happy to respond back to you or contact you directly by phone.Regards,Sheila ***Corporate Customer CareCase ***

Dear Mrs***: I'm sorry you were unable to use your ticket before it expired While we can't reinstate an expired document, I'd still like to helpI'm sending you a Electronic Travel Certificate for the total amount of both tickets, which will arrive via separate email
within a few daysPlease let us know if you have any questions about United's ticket policyWe're always glad to assist We greatly value your trust and loyalty; it's always a pleasure to serve your travel needs Regards, Markeia *** Corporate Customer Care Case ID ***

Dear Ms***:The Revdex.com has notified United Airlines that you have filed a complaint against usYour correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines. We are sorry for the inconvenience you experiencedOur goal
is to provide a seamless experience from the moment you book your flight until you arrive safely at your destination Based on your comments, we have room to improve. Please be assured that we understand your concernsIn appreciation for your feedback and patience, please enjoy the electronic travel certificate that will be emailed to you under separate cover within 3-business days I hope your next experience will earn a positive review. Your continued support is very important. We are working hard to earn you. Regards, Lisa ***Corporate Customer CareCase#

Dear Mr**: The Revdex.com has forwarded your correspondence to our attentionOur MileagePlus program is offered to our customers and awards certain benefits as a memberAs with any program, there are rules governing our MileagePlus ProgramThis information is made available upon
entry into the MileagePlus program and the rules are available on united.com as wellHome > MileagePlus program The program rules state; If there is no account activity within an month period, miles will expireWe understand that not all of our members may not be able to fly that often, so we offer other ways to use the miles to keep the account activeThere is also a complete **st of these options available on united.comA few of these are; Purchase magazine subscriptions, some are as low as milesMileage Plus dining, or rental carsMr**, while we understand your disappointment, we are unable to reinstate your miles as requestedYou must speak directly with our MileagePlus team for assistance, exploring options within the program rules for the reinstatement of your milesWe appreciate your business as a MileagePlus member and hope to see you aboard a United Air**nes f**ght soonRegards, Judith *** Corporate Customer Care Case

Dear Mr*** I understand that when flight *** to Beijing didn’t operate as scheduled you that you and your family missed your connecting Air China flight to Wuhan that was booked in the same reservation When this occurs we strive to accommodate displaced passengers on the next
available flight to their destination. Passenger loads may have prevented us from booking you on the May 1st evening flight to Wuhan. Even so, I apologize that it took us so long to get you on you on your way. Based on your comments you were unhappy with the overall handling of the delay by United airport staff in Chicago. I extend my apologies for the described inconveniences and negative impression that may have been created. Please know that direct feedback is reviewed on a regular basis by our senior management teamWe continually evaluate policies and procedures that impact your decision to choose United Unfortunately, what you are requesting is beyond our guidelinesHowever, I have authorized an electronic travel certificate for a lesser amount for each of the four travelers in your party. A confirmation should be received within a few days. As a MileagePlus member your patronage is appreciated We look forward to offering you a better experience the next time you fly with us Kind regards, *** *** Corporate Customer Care Case ***

July 22, 2017Dear Mr**:The Revdex.com has forwarded your correspondence to our attention.I am very sorry our Reservations team wasn't able to assist with the confusing amount for the difference in fare of the four tickets you purchasedI have located the ticket number
that was charged differently, for Zachariah **Ticket number ***I have sent that information to our Refunds department, requesting a partial refund of that chargeThe reference number for that is ***, and I kindly ask that you allow up to business days for processingAgain, I'm sorry for the confusion.Mr**, we appreciate your business as a MileagePlus member and look forward to seeing you and your family aboard soon.Kind Regards,Judy ***Corporate Customer CareCase ***

Dear Mr***:I am responding to your communication filed with Revdex.com dated on July 26, 2016.I'm sorry for the circumstances you have described about your I-PadIn researching your information, our records indicate that a representative from our Baggage Resolution Center called and
spoke with Mrs*** on July 28, about your concern and is currently working on a resolutionPlease continue to keep the lines of communications open with our Baggage Resolution CenterFor additional questions about your claim, please call our Baggage Resolution Center directly at 1-800-335-or 1-281-821-(local Houston) and refer to file ***.We appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,Julie ***Corporate Customer CareCase ID: (BRC)Case ID: (CUC)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your assistance and I appreciate United Airlines resolving this
Sincerely,
Steven ***