United Airlines

Dear Ms***: Congratulations on your upcoming nuptials! I am responding on behalf of Mrs [redacted] as she is out of the officeI'm sorry you were disappointed with the schedule adjustments and your seats being changed Upon review of your travel plans it looks like you and Mr [redacted] now have seats assigned together onboard flight on June 3, and flight on June 10, I understand this isn't how you wanted your trip to beginI'll pass along your feedback so we can continue working hard to be the airline of your choiceIf you need any assistance with further changes, please contact Reservations at 1-800-UNITED-and we'll do all we can to helpWe want to deliver the schedule and requests you need, but sometimes there are operational limitationsI apologize for the inconvenienceAlso, as a way to say we’re sorry; I'm sending you and Bo Ren Electronic Travel Certificates, which will arrive via email in a few daysWe hope this gives you a future opportunity to receive the service you deserve On behalf of United, we look forward to welcoming you aboard your next flight Regards, Candance Cook Corporate Customer Care Cases: [redacted] & [redacted]

Complaint: I am rejecting this response because:I don't understand why not using my purchased service(not intentionally) is a big change for them it should be a big save for them.I have taken that route regularlyactually I have booked another trip from them 1/18~1/28(Indianapolis~Charlotte), I travel biweekly.at least for the first occurrence, it should be forgiven.If I don't see a acceptable solution, I will just avoid them completely Sincerely, Jun **

Dear Mr [redacted] : In order to resolve this matter, it is imperative that you contact United's Fraud Prevention Department You have the option of calling or emailing the Fraud Prevention Department I am providing their contact information again for your convenience; the email address is [redacted] @united.com or the phone number is (800) ***-*** Thank you for your cooperationSincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID [redacted] Tell us why here

September 28, 2016Dear Mr [redacted] :The Revdex.com has forwarded your correspondence to the attention of United Airlines.I apologize for any possible conflicting information you may have received regarding our nonrefundable ticket policiesI have reviewed your travel plan and note that the schedule change, although it did change your itinerary, allowed for a slight change in arrival timeDue to the nature of your explanation explaining your circumstances, I have submitted your tickets, once more, to our Refunds department requesting a refund of the full price of the ticketsI ask for your patience and please allow up to business days for processing.We appreciate your business as a MileagePlus member and hope to have the privilege of serving your future travel needs.Sincerely,Judith ***Corporate Customer CareCase

Dear Ms***: This reply is in response to your letter to the Revdex.com, on behalf of United Airlines I apologize for the disappointing experience your family had with checking in for flight on January 25th ORDMSP and I am glad you were all able to board and flySince Greg and Maryanne were downgraded from the Premium cabin to the Main one, I have requested that Mileage Plus prorate and redeposit miles to your account HTK15244, which may take 7-days to reflect in your account We show $travel vouchers were issued for each of the three of you earlier and I have approved one for Miss Maryanne, which will go to your email address within 2-days I hope with the recredited miles and $In goodwill vouchers, we can welcome you and your family back on board United again very soon Regards, Eve [redacted] Corporate Customer Care Case: [redacted]

Dear Mr [redacted] : I'm sorry to hear you had to wait for your bags to arrive at your home I can only imagine how frustrating it must've been when your luggage wasn't delivered promptly upon your arrivalWe value your time and work hard to unload baggage and make it available as soon as possibleAt times, unexpected issues make this difficultThis doesn't excuse the delay, but know I apologize for any inconvenienceWe'll continue to streamline our operations and work even harder for youYour feedback helps us focus on these areas I regret we are unable to provide a refund of your ticket as your ticket has been used and transportation has been providedWith that said as a gesture of goodwill, I will issue an electronic travel certificate to use for future travel on United The terms and conditions of the certificate will be sent from a separate e-mail within to business days Thank you for choosing United for your travelWe look forward to a future opportunity to give you a more positive travel experience Regards, Cindy [redacted] Corporate Customer Care [redacted] Tell us why here

Dear Mr***: I regret your flight was cancelled due to weather; direct customer feedback about our products and services is so important in helping us to improve Please know our goal is to operate every flight on schedule, every dayUnfortunately, there may be times when weather, a mechanical issue or the late arrival of a crew member, due to missed connection or other unforeseen event, may cause a flight to be delayed or canceledWhen this occurs, we want to minimize the impact to you as much as possible and keep you informed We are doing a number of things to improve our reliability to make sure the planes can fly their routes, including adjusting our schedule and refining our maintenance practices -- this is a continuous fine-tuning processI encourage you to use our cutting edge self-service kiosks, online tools and smartphone apps as often as possibleAs you may know, United is one of the only airlines to provide the actual flight delay reason through our customer-facing toolsI regret we are unable to reimburse any extra out of pocket expense since the flight was cancelled due to weather which is beyond our controlHowever as a gesture of goodwill, please enjoy the electronic travel certificate that will be emailed to you under separate cover within 3-business days We appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards, Cindy *** Corporate Customer Care [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Mr [redacted] :The Revdex.com has notified United Airlines that you have filed a complaint against usYour correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United AirlinesI would like to offer you a travel certificate in the amount of $as a goodwill gesture.Our corporate offices are unable to handle baggage claimsSince, Air India is a Star Alliance Partner; you can submit interim expenses to us at: http://United.com/claimform, our Baggage Resolution Center will handle the claimPlease include Air India Property Irregularity Report number: [redacted] and an itemized list and cost of each item and receiptsResolution of claims are taking anywhere between 10-weeks to be settledOur Baggage Resolution Center claims representative will correspond with you via U.SPostal Service.We appreciate your business.Regards, Lisa [redacted] Corporate Customer CareCase#

Dear Ms***:I am responding to your communication filed with the Revdex.com.I'm sorry you were having difficulties with our website and regret Customer Service representatives at the airport were unable to check you in for your flight to Los Angles prior to the established lobby cut-off timeUsually Customer Service representative will not override the established cut-off timesAny exceptions will be considered on a case by case basisFor more information and to verify the cherequirements for each airport, please visit united.com; the link is provided below for your information and review http://www.united.com/web/en-US/content/travel/airport/process/default.aspx Also, as a friendly reminder, if you're traveling on a Basic Economy ticket and bring a full-sized carbag to the gate, your bag will need to checked and you'll be required to pay the applicable checked bag fee plus a $gate handling charge (payment by credit card only)MileagePlus Premier members, primary cardmembers of a qualifying MileagePlus credit are still allowed a full-sized carbag Ms***, I do understand how frustrating your experience must have beenAlthough, we are unable to reimburse you out-of-pocket expenses, we will send you a $travel certificate as a customer service gestureThe electronic voucher will be delivered separately via email (y***[email protected]) within the next business days and can be redeemed by the person of your choosing on any United/United Express operated flightAs a MileagePlus customer, we appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,Julie ***Corporate Customer CareCase ID: [redacted]

Dear Mr [redacted] :I will send a copy of the certificate to your email.The refund was processed on July 30, to credit card ending in xxx3174.Regards,Christina [redacted]

Dear Ms [redacted] : I am sorry for the delay resulting in you needing to locate alternative transportation to continue to your home on December We receive your inquiry via the Revdex.com, case [redacted] Please accept my personal apology you seem to be caught up in red tape between the two airlinesPlease allow me to outline the challenge here; upon review of your ticket, it was purchased through ***, and still is listed on [redacted] ticket stockThis means that [redacted] collected all the funds and has control over the ticket Normally once travel is completed United would have invoiced [redacted] to get our portion of the funds; however, since travel was never completed, logistically we have not collected any funds from *** [redacted] on the other hand must be looking at your ticket, stating their part of the travel ( the outbound) was completed and referring you back to United I have contacted our Refunds department on your behalf for any guidance in this matter, as our hands are tied, to actually process any funds back to you I do estimate the amount of the refund will be just over $100, as the major portion of the fare was on the outbound and third segment It may be early next week before I have more information to help you In the meantime, I believe the best course of action is to have the travel agency reach out to their contacts at [redacted] to get the refund processed I will put a note in the reservation, United is approving a refund process if [redacted] can manage it, I am not sure this will help, but it will be there What I can do for you today is offer you a goodwill gesture in the form of a $electronic travel certificate for your inconvenienceThe electronic travel certificate is valid toward the purchase of airline tickets for you or anyone you may choose on United Airlines, [redacted] and [redacted] t Airlines Please allow 3-business days for delivery on a separate cover to your email Again, my apology for this inconvenience, I am sorry I am unable to help you more at this time If I can get more information, I will contact you directly via emailWe appreciate you flying United and hope to do better by you on your next travel with us Sincerely, [redacted] United Airlines Corporate Customer Care Case ID [redacted] Tell us why here

January 4, Dear Mr [redacted] We are sorry to hear of your complaint filed with the Revdex.com regarding your disappointing experience when traveling from Williston to Tampa on United and United Express If we may respectfully note that as a member of our Armed Forces we truly appreciate all you do to help keep our country safe You mentioned you encountered multiple flight irregularities, a missed connecting flight, an unplanned overnight stay in Houston, long customer service lines, a broken tray table and the cancellation of your car rental reservation From what you described we did not live up to your expectations or ours for providing our valuable customers a positive and seamless travel experience Please accept our sincere apology for any inconvenience these situations caused you We appreciate you bringing your concerns to our attention since your feedback allows us to evaluate our service to you and helps us target future improvements to ensure you have a more pleasant travel experience the next time you fly with us Regrettably, we are unable to provide a ticket refund when transportation was provided However, because we recognize your travel experience was negatively impacted, as a tangible gesture of our regret we will be issuing you a $USD electronic travel certificate for your use on a future United and/or United Express flight The electronic travel certificate number along with the terms and conditions will be emailed to you under a separate cover Please allow up to five business days for receipt Mr [redacted] as a MileagePlus member we truly value your business and your continued loyalty We will do our best to provide you a more positive experience in your future travels Sincerely, [redacted] United Airlines Corporate Customer Care Ref # [redacted]

This is in response to your Revdex.com complaint # [redacted] I apologize that your seat was different from what you originally bookedI know this is not how you envisioned your travel We want to give all families a great travel experience, and I'm sorry this didn't happen since your seats weren't togetherI can imagine how upsetting this must have been for the familyWhile there are operational changes, which can lead to seat assignments being changed, we'll try our best next time to exceed your expectationsI'm sorry it didn't turn out this way for your family's flight I have authorized a refund for your upgraded seat on your return leg from NashvillePlease allow up to business days for the refund to reflect on your credit card statementWe appreciate your business and look forward to welcoming you on your next United flight Kind regards, Sarah ***Corporate Customer Care Tell us why here

April 7, Dear Mr***: I am responding to a correspondence received from the Revdex.comPlease accept our sincere apologies for the inconvenience you have been caused by the delay of your checked property on April 04, I understand in reading your letter you are missing items from the bag that was delivered to youOur corporate offices are unable to handle claims, however; we have policies in placed to handle your concernIn order for the Baggage Resolution Center to handle your claim you are required to fill out a claim form for checked baggage that is missing itemsPlease visit: united.com > Travel information > Baggage information > Missing items from checked Please include the delayed baggage report reference file number: [redacted] and a claims representative will review the claim form and correspond directly with youWhile I can appreciate your request to refund your tickets, please understand your United tickets was a contract between us to transport you safely and as comfortable as possible between your point of origin and destinationWe do not provide a refund when transportation has been providedRegrettably, we are unable to honor your request to refund your ticketsMy apology cannot erase your experience, but please know we take your concerns very seriouslyThank you for allowing me the opportunity to apologize and register your complaint for future improvementMr***, as a MileagePlus member, we appreciate your business and supportWe look forward to welcoming you onboard a future United Airlines flightRegards, MrsElizabeth [redacted] Corporate Customer Care United Airlines UA [redacted] Revdex.com:

Dear Mr Thank you for contacting United Customer Care again We are sorry you were dissatisfied with our response We have reviewed your request and support our original correspondence While no further consideration or compensation will be forthcoming, please know your feedback and comments are appreciated While we cannot undo your experience, the goodwill offered was meant to be a token of our resolve to do better the next time you travel Again, the following information is clearly outlined in our Contract of Carriage You can view this information on united.com We do our best to accommodate individual seat requests, but unfortunately, "due to potential operational changes, we are not able to guarantee seat assignments" Advance seat assignments are offered as a courtesy to our customers, and we hope to be able to do so for you in the future Our records indicates you traveled in the class of service you purchased and took part in that class of service amenitiesWhile no further consideration or compensation will be forthcoming, please know your feedback and comments are appreciated Our gesture was meant to address this issue uniformly and fairly for all our passengers While we cannot undo your experience, the goodwill offered was meant to be a token of our resolve to do better the next time you travel We hope you accept it in the spirit in which it was given and that we can move on in our business relationshipWe appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards, LeMarkus ***Corporate Customer CareCase:

Dear Ms***: I'm sorry your travel plans were initially interrupted by the weather I can certainly understand your frustration missing so much time on a short tripWe're working hard to improve our recovery in these situations, while keeping safety our top priority and working closely with Air Traffic ControlNormally, we are not able to offer compression for events out of our control; however, we cannot ignore the impact to you and wish to offer a goodwill gesture to offset your expensesYou will receive a $electronic travel certificate The electronic travel certificate is valid toward the purchase of airline tickets for you or anyone you may choose on United Airlines, United Express and ExpressJet Airlines Please allow 3-business days for delivery on a separate cover to your emailWe look forward to a future opportunity to provide the reliable service you deserve on United Sincerely, [redacted] United Airlines Corporate Customer Care Case ID [redacted]

Dear Krystal L [redacted] :I'm responding to a complaint forwarded to us from the Revdex.com.I'd really like to help you but I’m missing some details I need to review your request Try to provide as much of the following information as you can, along with a brief summary of your requestPassenger name(s):Frequent flyer number (if available):Flight Number:Flight Date:Ticket Numbers (digits beginning with 016):Confirmation number:Approximate Departure Time:Flight from:Flight to: You can find this information on your receiptI'll be happy to respond once I review the information you provideI appreciate you chose United for your travel and welcome the opportunity to assist you.Regards, LeMarkus ***Corporate Customer CareCase: [redacted]

Complaint: [redacted] Dear Madam/Sir, The amount that I am claiming is $112.94, corresponding to the cost of the hotel and mealAs mentioned in your respond to my complain, I attach the corresponding receiptsPlease, let me know if you need something elseI am looking forward for your response Sincerely, Juan Mendez [redacted]

Dear Mr [redacted] I am sorry your refund was denied without explanation from our refund department According to our records you were late checking in for your flight and were rebooked on a connection flight via Newark, NJThe flight from Chicago to Newark was in coach but the flight from Newark to Cancun was in first class therefore you used the upgrade and no refund would be due I am sorry for any confusion about the refund Thank you for flying the friendly skies Regards, Cindy [redacted] Corporate Customer Care [redacted] Tell us why here