United Airlines

good afternoon,  Its convenient how you leave out the bose noise canceling headphones, I didnt leave the items on board.  Your airline turned off the power, making the cabin pitch black.  Your flight attendant fled to the front and didnt attempt to help the passengers.  You keep attempting to apologize, shifting the blame.  Your airlines negligence caused the loss, my injury, and distress.  I reject your cheap attempt to give me 100, or lack of accountability.  please escalate, also, when dealing with a customer it would be professional and better customer service if you provided contact information.  You continue to dissapooint, and fail to resolve.  Please provide me direct contact information to the officer of the president.  I would like to share this experience, and your pathetic attempt to respond.    
Complaint: 11079726
I am rejecting this response because:
Sincerely,
Hany [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Amy [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My wife I believe paid for the bag from Maui to Denver...I paid from Denver to Maui, you can credit either card or send a check, thanks for your help!Please follow up on this as well do it doesn't happen to other people.  
Sincerely,
Michael [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The replies from United sounds very irresponsible.  But, I got refund from United with apologies for the delayed reply.
Sincerely,
Srinivas [redacted]

Complaint: [redacted]
I am rejecting this response because: I WAS there more than 60 minutes prior to my flight and WAS still rejected at the ticket window as United Airlines in Mexico says you need to be there Two hours ahead of time. I do not want to ever fly on United again so the $[redacted] flight reimbursement does not rectify the situation. On top of that, the flight was $[redacted] and $[redacted] respectively so $[redacted] per person does not even cover it. I did what United asked which was to be there more than 60 minutes before the flight as per THEIR e ticket reminder for international flights. I just want my money back for the flights that we had to book home on Sunday/Monday. I did what United asked and SHOULD NOT have had to pay for another flight home simply because I followed their directions on when to be at the airport (which was MORE than 60 minutes ahead of time). I NEVER want to fly United again so as much as the ticket voucher was appreciated, I will never use it!
Sincerely,
Andrea [redacted]

Complaint: 11012077
I am rejecting this response because I one has contacted me at 202-579-2318 or [email protected]. United Airline should be able to retrieve my information with my name and address. I have already spoken your baggage claims office and received several assurance I would be called by a supervisor and reimbursed for my lost items and baggage. Each time I call I'm told that the supervisor in your Reagan intl Airport location has changed. Please help Im missing my hearing aide and no longer have a travel bag for my military travel and work.
Sincerely,
Terrence [redacted]

Dear Mr.  [redacted]:   We received your letter from the Revdex.com regarding your recent trip with us.  I apologize for the difficulties you experienced during your flight with us. It certainly was never our intention for you to share your seat with another passenger.  ...

Customers should always be treated with dignity and respect, as we strive to provide safe and comfortable accommodations for all our valued customers. Customers are required to purchase an additional seat or upgrade when unable to meet the following criteria: (1) properly attach, buckle, and wear the seatbelt, with one extension if necessary, whenever the seatbelt sign is illuminated or as instructed by a crew member; (2) remain seated with the armrests down the entire flight; and 3) not significantly encroach upon the adjacent space.   We are not required to provide additional seats or upgrades free of charge. Our Inflight staff is often successful in arranging alternative seating for customers in these situations.   So I may further review your flight experience, please reply with the following information:   Confirmation number Ticket number Travel date Flight number Origin / Destination (travel cities affected)   I look forward to your reply and the information needed to review your flight experience.     Regards,   [redacted] Corporate Customer Care Case ID - [redacted]

Complaint: [redacted]
I am rejecting this response because:this doesn't even address there issues, this was not about a delayed flight.
Sincerely,
Jae **

Complaint: [redacted]
I am rejecting this response because: it is against faa regulations to reopen a closed walk way door once it is closed. That was his first mistake which will be reported to the proper authorities for an investigation. Number 2 he did follow the guidlines at all cause it my understanding that the agent is suppose to keep the customer at the counter was not done nor did your agent advise of anything you mentioned this is complete crap
Sincerely,
[redacted]

Dear Mr[redacted] In reviewing [redacted] for November 19, 2015, I show the gate F26 was assigned at 3:13 am that morning and  not changed. This flight departed from gate F26 as scheduled. This flight departed on time, and arrived 15 minutes early.
As your prior flight UA983, DFW-ORD arrived to gate C31 at 2:49 (six minutes early), this allowed adequate time for you to connect to your flight in the F terminal, and to check the departure board that is stationed at every few gates.
This information is also available via the United.com app.
At this time I must deny your request of an electronic travel certificate.
My apology for any confusion.
Regards,
[redacted] Corporate Customer Care
Case [redacted]

Dear Ms. [redacted]:   I'm so disappointed to learn about our employee's actions.   Please accept my apology. You should always have a positive experience with United. From what I read in your email, we have room to improve. I'm going to send on your feedback to help us improve the way we...

provide exceptional customer service, with dignity, respect and professionalism on your next flight. Once again, I'm sorry for any inconvenience.   I apologize for the inconvenience you experienced when our published schedule changed. I realize how frustrating this must have been. We implement schedule modifications for a number of reasons, including the need to adjust to market and seasonal demands. Although we are unable to guarantee departure times will not change, we understand how such modifications can impact our customers' travel plans, and we remain committed to minimizing those inconveniences. As a gesture of goodwill and in the interest of customer relations, I am authorizing an electronic travel certificate for $200 for your future.  I hope this will express our desire to provide you with the service you deserve.  The electronic travel certificate will be emailed to you separately and you should receive it, at this email address, in the next 3-5 business days.   We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Regards,   Cindy [redacted] Corporate Customer Care [redacted] Tell us why here...

July 26, 2017Dear Ms. [redacted]:The Revdex.com has sent your response to my attention. Thank you for including the information regarding the refund request being under your husband name, Travis [redacted].With that information, I was able to locate the following information. My colleague has sent each of you an Electronic travel certificate as a gesture of goodwill for the confusion surrounding the refund information. I also see the following refund reference numbers; [redacted] - [redacted] - [redacted].These reference numbers show the full refunds have been completed on July 20, 2017. The refunds will be placed back on the original form of payment, and they may take a bit of time before they show on an electronic credit card statement. Thank you very much for your patience and understanding.We hope to see you all aboard a future United Airlines flight in the near future.Kind Regards,Judith [redacted]Corporate Customer CareCase [redacted]

Dear Ms. [redacted], Reviewing our records, your flight from Newark to Orlando arrived 31 minutes early and your return flight, from Orlando to Newark, arrived 12 minutes early.  Transportation was provided to you and your family and your tickets were fully used.  Subsequently, we cannot honor your request for a refund.  We regret your disappointment with everything you’ve described, including the $200 per person travel certificates, and hope you will accept them in the spirit of goodwill intended.   I'm very sorry we're unable to reach a mutual agreement and you feel the issue wasn't resolved.   While we won't be able to honor your request on this particular issue, and will consider this matter concluded, please know the feedback was sent on. Once again, we'll use your comments to review our procedures with your point-of-view in mind. We'll also make every effort to leave a better impression the next time you give us the privilege of serving you and delivering the experience you deserve.   I understand and appreciate the loyalty you’ve given to us. We will always be grateful for your business and look forward to welcoming you on board a future United Airlines flight.  Sincerely, [redacted]Executive Services, United AirlinesCorporate Customer Care Ref:  Case [redacted]

Dear Ms. [redacted];    We believe that the compensation we offer is fair and reasonable and in line with the service you experienced. Our intentions are to offer you a balance of valuable options that are easy to redeem. I hope you will accept the electronic travel certificate in the spirit...

we intended.   While we do not reimburse for costs incurred outside of your travel itinerary,( you may wish to file a claim with your travel insurance provider, if applicable) as a goodwill gesture for the additional costs, I will be depositing 10,000 goodwill miles into your Mileage Plus account. Please allow 48-72 hours to view this transaction.   Again as a Mileage Plus member, my apology for the inconvenience.     Regards,   Ruth [redacted] Corporate Customer Care Case [redacted]     Tell us why here...

Dear [redacted], Ryan:I'm responding to a complaint forwarded to us from the Revdex.com.  I contacted the MileagePlus service center on your behalf and was advised the 27,500 MileagePlus miles were Redeposited to your account.2/9/2018  Upgrade Award UP28T...

         (27,500)        2/9/2018  Award Redeposit           27,500    Please contact the service center and speak with a service center representative for more information. Thank you for your business. Regards, LeMarkus [redacted]Corporate Customer CareCase: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, PROVIDED that I receive a refund of approximately $198, half the cost of the roundtrip ticket. United's response did not specify the amount of the refund.
Sincerely,
[redacted]

Dear Ladaton [redacted]:I am responding to your communication filed with the Revdex.com. I'm very sorry for the circumstances you have described about your mother's health. In cases where a passenger or an immediate family has befallen an illness or passed away, United may offer a refund or...

waive the reissue fee for ticket exchanges. Medical documentation is required. So that I can authorize a full refund, would you be so kind as to cancel Ms. Hines reservation (confirmation OPE6ZC) and forward the medical documentation (I was unable to locate the documents referenced in your communication).Your assistance is appreciated. Regards,Julie [redacted]Corporate Customer CareCase ID:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11713424, and find that this resolution is satisfactory to me.
Sincerely,
Cheryl [redacted]

Dear Mr. [redacted]I am responding to your additional communication submitted to the Revdex.com. I'm glad to hear the funds were released by Expedia and that you've received your refund. Still, I do understand how frustrating this situation was for you and apologize for the inconvenience. Please know your comments about the refund process and the difficulties you encountered are important to us and will be shared with the appropriate management teams for future improvements. We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Regards,Julie [redacted]Corporate Customer CareCase ID: [redacted]