United Airlines

Dear Ms***Your correspondence with the Revdex.com has been forwarded to my attention for review I appreciate you taking my call today Again, I apologize for the frustration you experienced in your attempts to get your Mileage Plus accounts credited with the correct amount of miles AS we discussed, I have credited both of your accounts with an additional goodwill miles Please allow 7-days for the miles to post I appreciate your patience and understanding.Ms [redacted] we look forward to seeing you onboard again soon and we'll do our best to ensure you have a pleasant flight from start to finish.Best regards, Mary Beth [redacted] Corporate Customer CareRevdex.com [redacted] Case [redacted]

Dear Mr [redacted] : The terms and conditions of united.com gift registry reflect that the “usage of a united.com gift registry is valid only for air travel purchases, including ticket price, taxes and surcharges Although the terms and conditions of [redacted] do state that credit is “valid with any fare,” we do appreciate your additional comments Thank you for your timeSincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID

Complaint: I am rejecting this response because: Okay I am waitingPlease and thank you Sincerely, Sana ***

Dear Ms***: The Revdex.com has notified United Airlines that you have filed a complaint against usYour correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines In appreciation for your feedback and patience, please enjoy the electronic travel certificate that will be emailed to you under separate cover within 3-business days I hope your next experience will earn a positive review As a MileagePlus member your continued support is very important We are working hard to earn your trust.We appreciate your business.Regards,Lisa [redacted] Corporate Customer CareCase#

Dear Mr [redacted] :I am responding to your latest communication sent through the Revdex.com.I am sorry for any possible misunderstanding or communication from our airport staff; however, passengers do not receive compensation from United for costs resulting from weather, air traffic conditions or other circumstances beyond our controlWe appreciate this opportunity to respond and look forward to serving you.Regards, Lilia [redacted] Corporate Customer Care

Dear Ms***: The Revdex.com has forwarded your response to my attentionI am sorry that you have not received payment for your damaged bagI have contacted our San Francisco damage agent and have been advised they are in contact with youThey have, once more, requested that you speak with them directly for updates and resolutionYou may contact them at 650-634-Hours of business are from 10:30AM to 4:PMAs before, if there is no answer, please leave a message with your best contact number and you will receive a call back as soon as our agent is availableWe appreciate your patience and understandingRegards, Judith [redacted] Corporate Customer Care Case /

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] was told that I would receive a $ [redacted] refund by a Paul [redacted] and I want my refund

Dear Mr [redacted] Your complaint has been forwarded to us by the Revdex.com I am truly sorry your trip to Reno did not go as plannedWeather sometimes interrupts our operation and I can certainly understand your frustration with the added travel time and expense I won't be able to reimburse your costs or the fare difference to extend your stay because the flight delay wasn't within our controlHowever, I have authorized a refund for the $change feeI'll also make sure to pass along your feedback, so we can continue working on how to improve when these situations occur Once again, I'm sorry it affected your overall experience while traveling with usI hope you will use the certificate provided by my colleague and give us the opportunity to regain your confidence and supportIt is a pleasure to serve you With kindest regards, Laurie [redacted] Corporate Customer Care Case: [redacted] Tell us why here

July 13, Dear Mr [redacted] I am responding to a correspondence received by the Revdex.comFirst, please allow me to apologize for your dissatisfaction with the initial responses from my colleaguesI'm sorry we didn't deliver better service on June 19, when UAfrom Paris Charles de Gaulle, (CDG) to New York/Newark, NJ (EWR) when the flight was to Boston, MA and then it continued on to Newark, NJI am truly sorry for the inconvenience You should always be able to count on us to provide you with the comfortable flight you anticipatedI see you selected a $Electronic Travel Certificate from our Appreciation Web siteI'm sorry you were dissatisfied with our goodwill offeringOur offering was a way of apologizing for what happenedIt's certainly not intended to add frustration to your experienceI hope you'll be able to use the compensation to give us another chance to show we appreciate you On another note I understand you had to find a different way to your destinationI can only imagine the frustration and apologize for the unexpected changesWhile we aren't able to reimburse the alternate transportation on American Airlines, I’ll also pass along your feedback so we can continue looking at how to improve our operation and minimize any impact to plans during delaysWhile I hope this doesn't occur again, in the future, if you need assistance during a delay please see our airport staff Also, as a gesture of concern I'll deposit 5,bonus miles into your MileagePlus accountThe miles will post to your account shortlyYou'll receive a separate confirmation email within a few daysI hope this lets you know we appreciate you and your business I contacted our Refund Services Department on your behalf, and I have authorized a refund for the amount of $Please allow up to business days for processingOur United Refunds team will send you an update when your request has been finalizedYour reference number is 22720555, ticket number: If you'd like a general update during that time, you can visit: https://www.united.com/web/en-US/content/reservations/refunds/refund.aspx Thank you again for letting me handle this for you You noted in your email that you spend the night in Boston, MAWhile I can't change what happened, I'd like to make things better by offsetting your out-of-pocket expensesIf you can send me your receipts, I'll review them and let you know what will be reimbursedPlease reply via united.com/contact us, and address it to my attention, with case ID: Thank you for the opportunity to apologize and address your concerns MrMao, as a MileagePlus member, I hope your next flight delivers the service you deserve Regards, MrsElizabeth Vargas Corporate Customer Care United Airlines UAL ID: Revdex.com: Complaint ID:

Dear Ms [redacted] : Thank you for your patience Yes, I spoke with Asiana Airlines and they reassured me your ticket has been reinstated The Asiana confirmation number is [redacted] with ticket number [redacted] I was able to go online to [redacted] and pull up the reservation and get seat assignments for you I was also able to pull up the same reservation on united.com using United confirmation [redacted] I also spoke with someone in our ticketing department and everything looks good I will continue to keep an eye on the ticket to ensure you have a smooth check-in You will need to chethrough Asiana Airlines, as they are in control of the ticket now and any changes need to be made through them I hope this is helpful to you and apologize for the technical error that set this in motion.Suzanne [redacted] United AirlinesCorporate Customer CareCase ID

Complaint: Dear Ms [redacted] , Thank you for your Revdex.com business response of March 8, 2015.As you suggest, my wife, Claire [redacted] , and I will work through other United offices to find a suitable resolutionYours sincerely,David [redacted] Case:

Dear Mr [redacted] :The Revdex.com has notified United Airlines that you have filed a complaint against usYour correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United AirlinesYour email clearly expresses your disappointment in the upgrade process that you felt was complimentary and your miles should not have been usedI would like to extend my sincere apology for any negative impression that may have been created Your frustration is certainly understandable, and I have contacted the MileagePlus Service Center and authorized that your 20,miles are deposited back into your accountMr [redacted] , as a Premier Silver MileagePlus member you have made a significant contribution to our airline, and your business and loyalty are always greatly appreciated We appreciate your businessRegards, Lisa [redacted] Corporate Customer CareCase#

Dear Ms [redacted] : I can only imagine your frustration when you found out your luggage traveled on a different flight I’ll make sure to pass along your feedback so we can use it to improveWe never want to separate customers from their luggage, but there are times this may occur due to operational and unforeseeable situationsWhile I hope this doesn't happen again, we recommend packing items such as medications, prescription eyewear, required travel documents or personal items (e.ghouse keys) in your carbag, just in caseFor additional concerns or questions, please contact our Baggage Resolution Center at 1- [redacted] I'm so sorry for the inconvenience I appreciate you chose United for your travel and hope your next trip with us will deliver the experience you deserveRegards, [redacted] Corporate Customer CareCase# [redacted]

I am well aware that we booked the flight on [redacted] and am well aware of what your refunds department was able to do for usI tried to play fair and re-book a flight with you with in the one year time periodI spent well over hours of my time on the telephone with United airlines trying to book a new flightUnited always said it had to be taken care of through [redacted] and then the United person would supposedly call [redacted] and supposedly explain the situation to them, then they would transfer my call to that [redacted] person who usually had no idea what I was talking about which makes me think the United rep didn't explain things to them but rather pawned my call off onto themThen the [redacted] rep would call United to get a code to be able to reissue the ticket and they would be told by United that there was no such code to give out and the United rep would instruct them to tell me to call United directly to reissue the ticketI have spoken with [redacted] about the refund and have been made aware that the decision to refund on a medical issue is United airlines decision and not [redacted] Since I tried for many hours over many weeks to play by United rules and was unsuccessful at being able to do what you told me would be done with rebooking another flight In addition to the Revdex.com I have already contacted the department of transportation and I will be contacting the consumer affairs person on WEWS News channel out of Cleveland Ohio if this issue doesn't get correctly resolved I am trying to give you the chance to make things right before I take things that far I do not believe the local news media will find it unbelievable that I tried for so many hours and so many phone calls to follow United airlines refund department rules and rebook a flight the correct way as you said and was completely unsuccessful It is my sincere hope you consider finding s better resolution so I do not have to take such actions Complaint: I am rejecting this response because: Sincerely, Melissa ***

Dear Mr***:The Revdex.com has forwarded your correspondence to my attention for response We appreciate this additional opportunity to address your concernsPlease accept our sincerest apologies for the many inconveniences that you endured with your tickets and change fees We truly appreciate you taking the time to point out the issues that you faced as we work hard to correct problems brought to our attention As an exception I have submitted your $change fee to our Refunds Department for processing We kindly ask for your patience as this process can take up to business days to complete Also, I have documented your current confirmation number [redacted] with my authorization to waive the change fee Please note any difference in fare will apply I am sorry I wasn't able to locate your First Class ticket but as a gesture of goodwill to help offset your expenses I will be sending you a $Electronic Travel Certificate You will receive this within business days via email Please let us know if you don't receive it within that time period.We understand how disappointing this was for you and we apologize for the factors that contributed to your overall dissatisfaction Although we can't undo what you experienced, we can work to correct it Your feedback has been recorded and will be reviewed and addressed internally I realize my apology cannot erase what happened, but I hope it helps to know we take your concerns very seriously.We at United apologize for the inconvenience and thank you for bringing this to our attention Your business and satisfaction does matter to us.Regards, [redacted] Corporate Customer CareCase: [redacted]

Dear Mrs***- [redacted] : The Revdex.com has shared your information with United Airlines Customer Care Department, and I appreciate this opportunity to address your concerns Our records reflect that you have already contacted the Customer Care Department, and on May 26, 2017, you were advised that you and your husband received refunds of your airline tickets, and if you had further questions or concerns regarding your cruise tickets, you would need to follow up directly with the cruise line which you indicated was [redacted] Thank you for your support as a MileagePlus member, Mr***- [redacted] We look forward to continue serving your travel needsSincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID [redacted] Tell us why here

Dear Mr [redacted] : We appreciate the opportunity to reply to your complaint filed with the Revdex.com I'm sorry we didn't get you to your destination as you had planned We always want to deliver dependable service and although this delay wasn't under our control, I apologize for your disappointing experienceIt's important that we listen to our passengers now more than ever as we're working hard to be your airline of choice I regret we are unable to refund your ticket as transportation has been provided and your ticket has been used To apologize for your inconvenience, I'm sending you an Electronic Travel Certificate that will arrive separately within the next five business daysUsing that certificate, we hope to see you on board soon, allowing us the opportunity to provide the service you deserve I appreciate you chose United for your travelOn behalf of United, we hope to have the privilege of welcoming you back in the future Regards, Cindy [redacted] Corporate Customer Care [redacted] Tell us why here

Dear Ms [redacted] : Thank you for taking time to speak with me this afternoon Again, my apologies for the schedule change and the negative impact to your husband’s work schedule I am pleased we were able to come to an amicable agreement in regards to the change of your outbound flight and the subsequent goodwill issued to you Please allow up to two business days for the travel certificates to arrive by email Thank you again for your continued loyalty to United Airlines as a MileagePlus member Sincerely, [redacted] United Airlines Corporate Customer Care Case ID [redacted]

Dear Ms [redacted] :There is only a slight possibility that the aircraft could change again, however, I wanted to advise you this could occurOur system will automatically process seat changes at that timeIf an upgradeable seat is available, you could be confirmed and it would not be necessary to pay an additional upgrade feeIf you are notified of another schedule change, I would recommend contacting United Reservations at 1-800- [redacted] ) to confirm the change and seat assignments.In addition, Customer Care handles past date travel issuesAs mentioned, if there are no further changes, you may contact us via our website once travel is complete in March and we can submit a request to our Refunds Department to process any applicable airfare refund, please refer to Case ID: We look forward to serving you again soonSincerely, [redacted] Corporate Customer CareCase ID: [redacted]

Dear Mr [redacted] : Thank you for your reply I regret to read that you are still not satisfied with our response You have asked us to review your case; however, your refund of the unused upgrade fee, $per ticket (a total of $450.00), was refunded back to the original form of payment, credit card ending in The refund was processed as of January 4, Please verify with your credit card bank for this credit We understand how disappointing this was for you and we apologize for the factors that contributed to your overall dissatisfactionPlease rest assured that we take your concerns very seriously and I have filed a formal complaint with the appropriate management teams for their internal review It is never our intent to inconvenience our most loyal customers, and I wish to express our true regret in failing to meet your valid expectationsYour feedback will help us evaluate what has happened and allow us to take action to improve our servicesWe appreciate the time you took to share your experience with us and the opportunity to apologize for any inconvenience As a gesture of concern for your experience and in the interest of customer relations, I will be sending you and your wife a $electronic travel certificate, and it is my hope you will enjoy using it at some point in the futurePlease allow 3-business days to receive it on a separate e-mail The terms and conditions are clearly printed on the certificate and I am certain you will find it easy and convenient to useThe certificate can be redeemed on united.comIncluded will be the PIN to be provided when the certificate is redeemed for use towards future travelThe ETC is valid for one year from the date of issue and is valid toward the pur [redacted] of air transportation to any of United Airlines worldwide destinationsWe have responded with care and concern, and certainly encourage you to accept our goodwill offer in the spirit in which it was intendedWe appreciate your time and business and look forward to an early opportunity to regain your confidence Kindest regards, Leyly [redacted] Corporate Customer Care