United Airlines

Dear Mr. [redacted]: The Revdex.com has shared your information with United Airlines Customer Care Department, and I appreciate this opportunity to provide assistance.  Reservations confirmation number [redacted] does reflect that a $342 electronic travel certificate was applied toward the...

purchase of United ticket [redacted].  If you should have further questions or concerns, please do not hesitate to call United Reservations at 1-800-UNITED-1.  I hope this information is helpful. Thank you for your patronage as a MileagePlus member, Mr. [redacted].   We look forward to continue serving your travel needs. Sincerely, Suzanne [redacted] UNITED AIRLINES Corporate Customer Care Case [redacted] Tell us why here...

Dear Mr. [redacted]:The Revdex.com has forwarded your correspondence to my attention for response.  We appreciate the opportunity to provide you with information.  Please note that the outbound portion of your ticket was purchased as Basic Economy fare. This is a deeply...

discounted and  highly restricted type fare. It does not allow for any free checked luggage or advanced seat assignments. This is why our Customer Service at the La Guardia Airport collected the $25 for the first checked bag and $35 for the second bag. As these were applicable fees, I must respectfully decline your refund request. We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Best Regards,   Maria [redacted] Corporate Customer CareCase:  [redacted]

Complaint: [redacted]
I am rejecting this response because: the issue was not addressed at all. Among other things,  not only did I suffer a significant delay and damages that were entirely avoidable, the damage was caused knowingly and willfully.
Sincerely,
[redacted]

Dear Mr[redacted]:I am responding your communication filed with the Revdex.com.I'm sorry for any misunderstanding or miscommunication you received about non-refundable ticket policy. Per our policy, when you book and ticket a reservation through united.com, the United mobile app, the United...

Customer Contact Center, at our ticket counters or city ticket offices, or if you use MileagePlus® miles to book an award ticket with any of these sources, we will allow you to cancel the ticketed reservation without penalty and receive a 100 percent refund of the ticket price to the original form of payment if you cancel the reservation within 24 hours of purchase and if the reservation is made one week or more prior to the original scheduled departure flight.As your tickets were issued through a travel agency, we ware unable to fulfill your request for a refund. However, as a customer service gesture, we will waive the $200 change fee that is associated with non-refundable tickets. Please be advised that the tickets must be exchanged through our Reservations department no later than February 19, 2018. When you are ready to book your itinerary, please call 1-800-UNITED-1 (1-800-864-8331) and refer to your confirmation numbers: DTHLHL and L8MLNN. Your reference numbers have been documented accordingly. We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Regards,Julie [redacted]Corporate Customer Care Case ID:[redacted]

Dear Mr. [redacted]: I am responding to your email that was forwarded from the Revdex.com I'm sorry you were disappointed with our employee's service.   I can only imagine how you felt. Thanks for bringing this matter to my attention, as your comments help identify...

training and focus areas. We want to be a reliable airline that's earned your respect. The honest feedback helps us meet that goal. Once again, I apologize we let you down. I am unable to refund the ticket mentioned in your email, the date was changed and the ticket was used on January 24, 2018.    Your business and loyalty is appreciated. I hope you will give us another chance to give you a more positive experience.  Regards,Mae [redacted] Corporate Customer Care Case ID [redacted]

Dear [redacted]We are sorry for the inconvenience
you experienced.  I apologize for the inconvenience
you experienced when our published schedule changed. I realize how frustrating
this must have been. We implement schedule modifications for a number of
reasons, including the need to...

adjust to market and seasonal demands. Although
we are unable to guarantee departure times will not change, we understand how
such modifications can impact our customers' travel plans, and we remain
committed to minimizing those inconveniences.I regret as this flight was changed
due to a schedule change you are not entitled to involuntary denied boarding.  I understand you feel you were entitled to
Denied Boarding Compensation. Denied Boarding Compensation applies only when a
passenger traveling domestically with a confirmed reservation and ticket
arrives at the gate at least 15 minutes prior to the scheduled departure time
and is denied boarding. Since you and your wife have not checked in for the
flight then you are not entitled denied boarding therefore, Denied Boarding
Compensation is not applicable. Given the circumstances you describe, your
frustration is understood. I will include your comments in our
monthly Customer Care report for internal review. As a goodwill gesture, I will issue an electronic travel
certificate to use for future travel on United.  The terms and conditions
of the certificate will be sent from a separate e-mail within 3 to 5 business
days.We appreciate your business and look
forward to welcoming you on board a future United Airlines flight. Regards, [redacted] Corporate Customer Care [redacted]

Complaint: [redacted]
I am rejecting this response because this is the number I've contacted at least twice.  They can not explain why the number of miles showing upon selection for the hotel booking dramatically changes when you try to complete the booking.  In fact that is the reason I contacted the Revdex.com because I was hung up on by the representative I called.  I was not rude or abusive I just asked for an explanation.  I want to know why I'm unable to book the hotel at the rate it shows.
Sincerely,
Teresa [redacted]

Initial Business Response /* (1000, 5, 2015/06/22) */
Dear Ms. [redacted]
Your correspondence with the Revdex.com has been forwarded to my attention for review.
Please accept my apologies for the frustrating travel experience you had with us recently. To facilitate our research,...

kindly supply the information below.

Frequent flyer number (if available):
Flight Number:
Flight Date:
Ticket Numbers:
Approximate Departure Time:
Origin:
Destination:
I look forward to hearing from you so that I may resolve your concerns.
Best regards,
Mary Beth [redacted]
Corporate Customer Care
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
KX385294
Some of the flight numbers are below I do not have them all because they ripped up tickets and changed them multiple times.
Description
Activity
06/20/2015 UA Express [redacted]
06/20/2015 UA Express [redacted]
06/18/2015 United 459-[redacted]
06/18/2015 UA Express [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me. I accept the voucher, but I would like it on record that compensation was never mentioned at all at the airport.  Specifically, no United staff at the airport said that if we wait for our baggage, we waive our rights to compensation. The lack of communication is appalling and is simply another reason why I will actively avoid United in the future.  (I actually booked this particular flight on [redacted] and was very upset to learn after the fact that the flight would actually be operated by United. This is not the first time I have had major issues with United.)I am additionally upset by the fact that I had to report this incident to both the Revdex.com and the Department of Transportation before receiving any compensation for my wasted time. This matter should have been resolved with customer service the *first* time I brought it up.
Sincerely,
Joanne [redacted]

Dear [redacted]Thank you for contacting United Customer Care through the Revdex.com.  We are sorry to hear of the difficulties with your recent trip to Puerto Vallarta. If a ticket has been partially used and a waiver is in place, the unused portion, may be applied to an...

alternate travel, per the rules of the existing waiver.  Please provide the ticket number beginning with [redacted] so we may review this issue.  If you have applied for a refund already, please provide the Refund Request ID.  If you have not yet contacted our Refunds department directly to make your request, please do so via the webpage united.com/refunds and enter the information to expedite consideration.We value all our customers and MileagePlus members.  We thank you for your time and patience and hope to see you on a future United flight.Regards,   [redacted]Corporate Customer CareCase [redacted]

Complaint: 11086154
I am rejecting this response because:
Sincerely,
Arash [redacted]

Dear Ms. [redacted];
Thank you for your reply.
I thoroughly understand your point of view and again wish to express my regret in failing to meet your expectations.
As I previously stated, I am unable to offer any compensation for this travel, as it has not yet taken place, and our schedules are subject yet to change again.
We understand the value of your decision to fly with us and will make every effort to leave a better impression when we have the privilege of serving you again.
Please accept my apology and allow us that opportunity.
We appreciate your business and look forward to welcoming you on board a future United Airlines flight.
Regards,
[redacted] Corporate Customer Care
Case [redacted]     Tell us why here...

Dear Mr. [redacted]:   We received your complaint via the Revdex.com, case [redacted].   Your email clearly expresses your disappointment with your April 27 travel. I would like to extend my personal apology the negative impact to your schedule and for the inconvenience due to...

the weather delays of the day.   Upon review of the reservations, we noted your original flight was scheduled to depart at 5:30 am, and the timestamp of check in for your family with bags ranged between 5:12 to 5:15.  Per check in requirement, you are required to check in at least one hour prior to departure online, and at least half an hour if checking baggage, you must present yourself at boarding at the gate at least 15 minutes prior to the scheduled departure time.   I regret the courtesy accommodation to the later flights was interfered with by weather making it a very long travel day for you and your family.  I am so sorry to hear this was exacerbated with an issue with your luggage.   Any damaged luggage should always be addressed with our baggage department at the airport for immediate resolution, as they often will have comparable replacement baggage for you.   Nevertheless as a gesture of goodwill, you will each receive a $150 electronic travel voucher. The certificates are valid toward United or United Express flights for you or anyone you may choose.  While it carries one-year expiration, you do not have to travel in that year, only redeem for travel by the expiration date. Please allow up to two business days for it to arrive by email.   Understandably, no amount of goodwill can compare to the disappointment. However, we do hope the sincerity of our apology and the tangible gesture of sending you the electronic travel voucher is recognized. Please allow up to two business days for the voucher to arrive by email.   Thank you for you for your loyalty as MileagePlus members. I hope that our next opportunity to serve you will earn a more favorable review.   Sincerely,   Suzanne [redacted] United Airlines Corporate Customer Care Case ID [redacted]

Complaint: [redacted]
I am rejecting this response because:Philippine Airlines did not lose my bag. IT WAS UNITED who didn’t transfer my bags to the correct flight and sent them to China instead. I’ve already contacted Philippine Airlines about this and they also told me United is responsible for reimbursing me. I’m asking again that United, who created this problem reimburse me. I’ve even read United baggage policies as well as DOT guidelines which both say you are responsible to reimburse me.
Sincerely,
Colin [redacted]

Dear Ms. [redacted]: Please know the terms and conditions regarding refunds are available on our website at United.com. Non refundable tickets may only be refunded within 24 hours of purchase. As you did not provide the 13 digit ticket number ( beginning with 016) I am unable to review the type of...

ticket you purchased. Once I receive this information, I will best be able to respond.    Regards, Ruth [redacted]Corporate Customer CareCase: 10055798Tell us why here...

February 15, 2016Dear Ms. [redacted]:We are sorry to hear of your complaint filed with the Revdex.com regarding your recent travel experience. We regret to learn that you accidentally left a white [redacted] shopping bag containing an 11x14 [redacted] canvas painting, a white wool scarf and a...

multi pack of Christmas boxes on board your flight.  After filing a lost article report, our staff will do all possible to assist in locating your missing item.  All items found in our terminals or onboard our aircraft are kept at the airport locations for five days.   After that they are sent to our Baggage Resolution Service Center in Houston.  We regret there is no public access to our warehouse.  Please know that due to the heavy volumes of lost items reported to us each day, you will only be contacted if your missing items are found.  Any further questions pertaining to your lost items would need to be referred back to our Baggage Resolution Service Center at 1-800-335-2247.Ms. [redacted], we truly value your business.  We hope you will not judge us based solely on this experience but will re-consider and allow us a future opportunity to regain your confidence in our ability to serve you.  Sincerely,  Judy [redacted] United Airlines Corporate Customer CareRef # 10025594

I have received some travel vouchers from United Airlines and they are working on my claims reimbursement. Thank you for keeping me posted. Anna
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11026772, and find that this resolution is satisfactory to me.
Sincerely,
Anna [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please place him by a window seat in Economy Plus.  I want him to have at least one enjoyable flight to America without any luggage worries.
Sincerely,
Wesley [redacted]

Dear Mr. [redacted]:   The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns.    You indicated that you redeemed MileagePlus miles from your MileagePlus account for a First class...

award ticket for your wife, and we are sorry to learn that your wife was not accommodated in First class.  In order to obtain a MileagePlus miles adjustment, you will need to contact our MileagePlus Service Center at www.united.com/contactMP.  Please be sure to provide them with your wife’s name, 13-digit ticket number (beginning with the numbers 016), travel date, and flight number.    Thank you for your cooperation.  We do hope this information is helpful.   Sincerely,   Suzanne [redacted]   Corporate Customer Care United Airlines Case ID 10062147 Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jin [redacted]