Unique Upholstery

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am responding to latest email from Holiday Travel of America on 3/I talked to someone from the company back in FebruaryDuring our conversation, I told her that I was aware of how "asuiteweek" gift card workedI informed her that since I received my refund, I'd been trying to book a resort using my giftcard and haven't been able to do soWhen I was first informed about the card, they made it seem like I was going to be able to use it as soon as possibleI asked if there was a hotel giftcard that could be given in exchange for the asuiteweek for the same valueShe informed that nothing could be done which means my issue hasn't been resolvedI agreed to take the new package under the impression that I was going to be able to use what was given to me which I haven't been able tooIf someone about the supervisor of the company can assist with this it would be greatly appreciatedThank you, Regards, [redacted]

We are in response to Mr [redacted] responseWe contacted the distributor as a courtesy and advised them of the situation and they said they would send Mr [redacted] a new voucher As it turns out on Monday 4/Mr [redacted] was contacted by the distributor and was advised that they sent it out but it was returned to them undeliverable as they had an incorrect apartment number and would be sending it out again They had advised Mr [redacted] that they would be sending it out again Once he has the voucher he will need to follow all of our details of participation printed on the back of the voucher as well as meet all deadlines If I can answer any questions, please feel free to contact me [redacted] Customer Service Manager Holiday Travel of America 760/431-ext ***

Hello, Client came into HTOA office on 5/20//and picked up her confirmation for San Diego for 6/5/ If I can answer any further questions, please feel free to contact me [redacted] Customer Service Manager Holiday Travel of America

We are in receipt of clients complaint with the Revdex.com They have been contacted, hotel is booked and they were advised they will receive their confirmation for Disney/Hotel days prior to their travel date of 4/28/ If I can answer any further questions, please feel free to contact me [redacted] Customer Service Manager [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , although I now agree with the resolution, I want it on the record that this company made no effort to work with me, in fact went out of their way several times to ensure we could NOT redeem this vacation UNTIL I filed a formal complaint with Revdex.com Now, all of a sudden we have our package available for use next month (after trying to redeem and having company change or cancel our dates many times over almost one year) and despite being told many times by staff at this company that to get a get a set date is impossible and they can cancel and change as much as they want, after my formal complaint, they have now redeemed what they are legally obligate to redeem and have done what they kept previously saying was impossible It is clearly not impossible to give me set dates for my free vacation that they are obligate to redeem, but they clearly make it overly complicating to near impossible for customers redeem (thereby not only keeping the $deposits) but also keeping the money that they vacation vouchers are sold for to timeshare companiesIt is clear this company is a scam and only complies when the customer escalates to formal complaints to get their legally obligated items It is in writing by the company to Revdex.com that I have been guaranteed the May 17, packageIf this company does anything to change these dates or vacation in anyway, I will file escalated action as I think it is sad I've had to go this route to gain what should have been given to me from the start Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I strongly believe that there isn't anything that can be doneI will be sure to let others know that this companies promotions are a scam and should not be trustedWe took time out of our busy schedules over 2yrs ago to complete the offerThen the promised Vegas trip never happened because they had day stipulations instead of letting us book months ahead of time which would go with our schedulesThen there are issues with the new promotion they gave me and they don't see any issues with their customer service or how they're offer isn't working like it was discussed when the offer was givenI'm highly disappointed about this and will encourage others not to do Regards, [redacted]

We are in receipt of clients complaint with the Revdex.com The client did not complete the validation of the offer by mailing in their dates/deposit within the deadline and contacted us months after it was due They were advised it was void They then contacted us months later with a threat that if we don't reinstate it, they will go to the Revdex.com We contacted the distributor they received the voucher from and they advised us they will mail them a new voucher If I can answer any further questions, please feel free to contact me [redacted] Customer Service Manager [redacted]

We have received clients complaint # [redacted] with the Revdex.com We have been in touch with her today and agreed on dates for of her trip requests If I can answer any further questions please feel free to contact me.Thank you, [redacted] Holiday Travel of America [redacted]

Hello, We are in receipt of clients complaint to the Revdex.com # [redacted] We have been in contact with [redacted] and a date for travel has been agreed on He has returned all required paperwork needed for travel and he will receive the final confirmation 5-days prior to his travel date via email If I can answer any further questions, please feel free to contact me.Thank you, [redacted] Customer Service ManagerHoliday Travel of America [redacted] ***

We are in receipt of the clients email with the Revdex.com We recently spoke with [redacted] and found that she was unaware of the process when it comes to promotional travel We have explained the entire process to her and she now understands fully on how the promotional travel process worksIn addition, I would like to clarify that it states in the details of participation that additional nights start at $per night and the terms also state that extended airfare will cost approximately $per person [redacted] has submitted more request dates to process and will be communicating directly with a supervisor to obtain updates on her travel voucher If there are any more questions, please feel free to contact me Warm Regards, [redacted] Customer Service Manager Holiday Travel of America [redacted]

RevDex.com: I have reviewed... the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. [redacted] Thank you. I am certain I would not have received this date without your intervention. Many, many thanks, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I was promised to separate trips in the resolution they only mentioned oneIf documentation is needed I can proviDE them Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Good Morning We are in receipt of the client's email with the Revdex.com We spoke with the client this morning and thoroughly explained how the Asuiteweek card worksShe did not have a good understanding of how the website worked and how to properly view the inventory We also discussed the refund that the client originally stated was not received and confirmed that the client did in fact receive her refund back in May of She is satisfied with the program and was provided the Customer Service Supervisor's direct contact information in case the client has any questions in the future If there are any more questions, please feel free to contact me directly Warm Regards, [redacted] Customer Service Manager Holiday Travel of America [redacted]

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are in receipt of the clients email with the Revdex.com. We have reached out to the client and had the opportunity to speak with her in great detail. The promotional travel process was explained to the client and the client was reassured that we will be confirming the date of her
choice. The client is aware that she will receive her paperwork closer to the trip and will be working directly with our Customer service Supervisor for the duration of her promotional offer. If there are any more questions, please feel free to reach me
Warm Regards,
*** ***
Customer Service Manager
Holiday Travel of America
***

We are in receipt of clients complaint with the Revdex.com and in good faith we have extended the expiration by months to 2/28/If you have any questions please feel free to contact me
*** ***Customer Service Manager *** *** ***

Hello,We are in receipt of clients complaint. Please see below for an outline of their account. 5/Recd their voucher.6/received their deposit.8/Recd email from client and agent called client. When someone answered phone, the call was quickly
disconnected. Attempted this times.8/Client sent in dates for 4/1/which is a blocked out date due to Easter holiday and we replied back that date is not a valid date.8/Client provided valid first date request of 3/29/2015.10/Client sent email for update and we advised that it was too soon to know availability for March.3/ Agent called and a lady answered and hung up.3/Agent called and lm to return our call.3/Agent called and a lady answered and hung up.3/Client called and wanted update advised the date was not available and we asked for a 2nd request date of 6/5/mailed letter to address on file that date their 6/date was not available6/ agent called client and said 11/was available and they agreed to travel on this date and client was advised they would receive final travel paperwork 3-days prior to their travel date.If I can answer any further questions, please feel free to contact me.Thank you,*** ***Customer Service ManagerHoliday Travel of America*** *** ***

Hello,
We have been in contact with the client and a travel date of 1/17/has been agreed on. If I can answer any further questions, please feel free to contact me
*** ***
Holiday Travel of America
*** *** ***