Unique Repair Services

Both Revdex.com notifications went to our Junk mail file and missed for timely responseSorry about this.The first appointment for 8/was not scheduled by us due to systemic errorCustomer was scheduled for service on 9/and requested to reschedule on 9/This appointment was then cancelled by customer.We apologize to Mr./MrsAlex *** fro the inconvenience

Our service manager contacted MrG [redacted] and arranged for technician to come backAt present time [redacted] Tech Support and our technician are working on addressing the issueNext appointment is scheduled on 8/7/

Initial Business Response / [redacted] (1000, 5, 2015/03/31) */ When Mr [redacted] called and arranged an appointment with URS for TV service, he was given the same standard information as all of our COD customers do, about service charge of that call and about the repair cost estimate to be given after the diagnosesWe are not LGWe are not responsible for any quotes they may or may not have given to Mr [redacted] Mr [redacted] had an option to have LG come out for service, but he didn't "No Picture" defect can be caused by numerous reasons and we need to diagnose it before ordering parts We didn't promise to have any parts with us on that visit and assumptions that Mr [redacted] made are just his assumptions $service call charge stands We came out and did what we promised to do, diagnosed the problem and gave an estimate to fix the problem Our pricing is based on our business modelWe purchase our partsOur cost of running business is factored in to the pricesWe are in business for many years and repeat business is a big part of itWe deliver great service at a reasonable cost and stand behind it

We serviced only a washer and never serviced a drierOn 9/29/looked at the complaint, on 10/7/parts installed : sensor, selector switch, washer water valveMrs [redacted] expressed that she is still not happy with water levels fill-up.Almost month later, on 2/3/we were dispatched by [redacted] again with the same complaintOn 2/the office called the customer to notify that technician is running behindAt 18:technician called the customer to advise that he’ll need to have the manufacturer Tech Line on the phone due to the nature of customer’s complaint but the Tech Line was already closedNext appointment was on 2/17/Part was ordered (main board)and replaced on 2/24/17.Unit was testedFunctioned normalWater level measured 7” as required by design Mrs [redacted] was not satisfiedThis is High Efficiency model and is functioning to its specifications.The dissatisfaction should be directed to the manufacturerWe do not design and do not produce product

The appliance owner, landlord Mrs [redacted] , was not present at the time of the service on 1/27/The complaint came from Mrs [redacted] who, we suppose, is the tenant, and who was not present on 1/26/at the time of service etherWhen our technician arrived on location for the repair, he found no Error Codes displayed and no leak or signs of the leak detectedTechnician instructed the person on location to record the Error Code and/or to take a picture of the leak if and when it occurs again for us to be able to fix the problem.We have a day policy of no service charge on return visit for no diagnoses made on a first visitWe contacted Mrs [redacted] and arranged a come back visit on 2/3/ with her to be present during our service per her day and appointment time schedule preference.On 2/3/our technician found issues with this dishwasher that he considers to be un-repairableThe manufacturer was contacted and pictures submitted for further evaluation and decision by the manufacturerAs soon as we will be informed of that decision, we will inform Mrs [redacted]

Miguel was great! Very knowledgeable and professional

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Contact Name and Title: Lora [redacted] Contact Phone: [redacted] Contact Email: [redacted] On 3/our Technician determined that Mrs [redacted] cook top was cracked and placed the part order for replacement Per Samsung warranty requirement pictures of the damaged cook top were submitted for authorization before the warranty approved the orderSamsung declined the approval It is not our role to determine how it was damagedWe are not present at the time of occurrence and have no way to come to such a conclusion with this kind of damageWe can only report our findings and provide pictures, when required Per our electronic records on 4/8/Mrs [redacted] had a phone conversation with our Quality Assurance manager and he explained to her that we did not say anything to SamsungThe only thing we did was have our tech take a pictures of the glass cook top and we sent them in to Samsung to be the judge on whether or not the crack appeared on its own or if it was impact damageAfter submitting the pictures to Samsung, they declared it was an impacted damage and they would not cover parts or labor Samsung Techreview is conducted by Samsung and we play no role in its conclusions We have no additional records or documents to provide Mrs [redacted] with The record of conversation with Mrs [redacted] is reported in this reply.She also has a copy of our invoice stating that a cook top needs to be replaced to fix itHowever as we stated this order was not authorized by Samsung Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I WANT AN EXACT COPY OF THE REPORT THAT WAS SENT TO SAMSUNG ALONG WITH ANY PHOTOGRAPHS THAT WERE TAKEN OF MY UNIT, THE REPORTING SIGNATURES, ETC Final Business Response / [redacted] (4000, 9, 2015/06/15) */ The copy of a picture submitted to Samsung Warranty was e-mailed to Mrs [redacted] today She was also informed that no other reports filed other than information she has on a copy of the invoice signed by Mrs [redacted] been send to SamsungWe didn't have any conclusions of the causes this crack appeared to offer or report to SamsungWe have not witnessed the occurrence and have no facts to conclude itThe picture was reviewed by Samsung experts who made the decision

Unique Services was excellentEric, the service tech., assessed the problem and quickly fixed the issue with our [redacted] frigHe was very knowledgable and instructive regarding this machineVery smart guy with a personality to matchWell done!

I had a great experience with Unique Repair ServicesIn particular I was impressed by the level of professionalism by the technician Alonzo that completed my repairHe was great and you could tell very proud of the company he works for,

Initial Business Response / [redacted] (1000, 5, 2014/06/06) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] was issued a promised refund of the amount $on Friday 5/She was informed of the date the refund was issuedFrom the time it was issue to the time it was actually credited to the account took some timePer [redacted] Merchant, the above amount was removed from our account on 6/and credited to [redacted] account on 6/ We do not direct any of these activitiesIt is out of our controlOur credit / refund on 5/is documented on daily batch credit report3-and in some cases business days is a cycle for this type of transactionsWe issued credit as it was promisedAccount is credited Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not been credited the dollars I was charges when their inexpreienced technician inaccuarately diagnosed the problem Also there was not an explaination for why [redacted] kept hanging up on my husband or why when I called from my cell phone I was immediately placed on hold and never picked up, while at the same time I called from an unknown number and was able to talk to *** [redacted] was informed of both of these situationsThis concerns me because I thought there was centain criteria that needed to be met to have a Better Businesss Bureau rating Final Business Response / [redacted] (4000, 13, 2014/06/11) */ URS serviced over a 100,customersWe have thousands of letters and e-mails from grateful customersUnfortunately at times we come across some individuals who are using slander to get something for nothingIt was customer's choice to stop us from resolving the issue and correcting the problemWhen initial scall was made it was explained to the customer that if the repair is declined service charges are not refundedAll our phone conversations are recorded We were able to demonstrate many statements made by this customer are wrong and misrepresent the truth just as are statements in this reply Final Consumer Response / [redacted] (4200, 11, 2014/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with the "arrangement"I was to be refunded all chargesWhy would I agree to pay for a service that did nothing to resolve my problem As far as the personal issue, it was not a long wait time , it was getting disconnected It was being put on hold when calling from my cell phone and being on hold for minutes and while being still on hold, calling from another number and getting answered immediatelyI install and service telephone systems, so I know exactally how they work I can not understand how this company has a rating with the Revdex.com

We regret Mrs [redacted] had this conflicting information, which left her under impression that we acted with intention to mislead herWe never are allowed to request repair concessions on Out-Of-Warranty products from manufacturing warranty companyThis is done only by customers prior to the repair.We can't be responsible for practices of others.The part used to fix the refrigerator Evapassembly cover is not on warranty and the statement that it is, is incorrectThe warranty information is available in Consumer Product Manual and Mrs [redacted] is welcome to verify that.The miscommunications and misunderstandings that followed this repair are really unfortunate.We provided an excellent repair service to this customer and it was fixed on a first visit

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Contact Name and Title: [redacted] Ops Directo Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @uniquerepair.com On 8/12/our technician diagnosed and order correct parts for repairUpon return on 8/19/for part installation technician discovered the wrong part was inside the package send by manufacturer Part was reorderedOn 8/31/tech arrived and found the part inside the package was mislabeled again He notified parts managerOur Quality Assurance Manager called Mr [redacted] and apologized for the inconvenienceOur parts manager was able to find the correct part and had a special delivery arranged for the tech to get it and return on the same day to install itThe repair was completed on 8/31/ Unfortunately not everything is controlled by usWe are not compensated for any extra/return tripsSituations of this nature are very costly to us, but we take care of our customers just as we did with Mr [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

MrsAsma [redacted] is misstating several facts The $initial service charge is not refunded only if the repair was declined after diagnoses and repair estimate been provided to the customer, which is the cost for such services.This amount of $was applied toward the repair cost when repair was completed.The unit and the part used for repair are out warranty and not covered by manufacturer at the time of service.Samsung never issued a onetime concession for this part on this repairWe verified and found no such concession on a recordThe part cost can be reimbursed to Mrs [redacted] only if and when Samsung will pay us for the part

We acted according to our rules and procedures to obtain the payment for our services.Mr [redacted] refused to cooperate and give any assistance during the process.We were lucky to receive the payment approval from [redacted] just today.Payment issue resolved

As stated previously the refund was processed on timely basesCustomer should check with his Credit Card bankagain We do not have installers on our staff and never had

Had issues with my [redacted] dryer, gentleman that showed up was friendly, received a precall to let me know the ETAWithin minutes he knew the issue and helped set up the closest return date to finish the repairQuick, easy and extremely respectful and nice

We apologize for the oversight on part of our technician and incomplete communication on his part with the officeHe related that customer was not happy with the timer but the timer is functioning properly The same statement was repeated by the manufacturing representative when they called Upon further investigation we found out that Mrs [redacted] was also unhappy about a small dent on a panel which she pointed out to the technician at the time of service and he promised to relate it to the officeHe didn't do it and when Mrs [redacted] called us the order was already closed.We contacted Mrs [redacted] and informed her that this part will be reordered and appointment to replace it is sfor Monday, 9/

I am very happy with this company, and the service tech, Robert!! After having had refrigerator trouble since October, today the Unique Repair Services company sent someone who knew exactly what he was doing, and he fixed it in a very timely manner, and was very neat and tidy while doing his job :) I could not be happier with this company and the employee that was sent here!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/08) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Timing and charges stated by [redacted] are incorrect [redacted] contacted URS on 7/at 3:20pmHe requested service for his TVAt that time he was informed of $service charge for TV Tech to come out and $cancellation feeThe next record of contact is 7/at 8:AM when [redacted] cancelled his appointmentWe refunded $to his credit account All credit card charges and transactions are backand documentedAll our phone conversations are recorded and electronically time stamped and documentedWe follow the same procedures with all our customers [redacted] was made aware of these polices during the appointment sand decided to go ahead with itCancellation fee is charged to cover our credit transactions costs related to such transactionsIt will be no additional refund given to [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say the charge is $ 15; but charge is $Unbelievable bush operationI sent an email to Unique at approximately 5:pm on July because they did not answer the phoneI did leave a recorded message which precipitated their call on July in the amI made numerous requests to speak to [redacted] the so called Manager who made the decisionNo wonder she or any other Manager would talk because there is no reasonable explanationHow many other Revdex.com complaints have been filed against this shlock outfitDo they want a copy of the email I sent to them if they can't find there copySounds like the IR S caper who can't find emails Final Business Response / [redacted] (4000, 9, 2014/07/10) */ [redacted] should check his credit card account statementThe initial charge was $not $He was refunded $He agreed to the $cancellation fee (not $16.00) at the time of appointment set-upThis is processing cost for such transactionsIt will not be additional refunds