Unique Designs By Mike Del Bonifro

Complaint [redacted] Dear [redacted] ***,A concern has been expressed by the client about the sizing of the [redacted] countertop previously addressedAlthough it is not relevant to whether or not this countertop fit, it should be noted that the sizes listed on the invoice are for pricing purposes, for the cost to be invoiced, and final sizes for fabrication are determined by and manufactured from the template, which is the purpose of the templateThe template was made follow the customer's cabinets, which we did not installTo make the countertop any smaller would not create a larger space for the range, it would only reveal the ear on the face frame of the cabinet, which extends 1/4" beyond the side of a cabinet, creating an unsightly gap if exposedIn the best interest of the homeowner we advised against thisBut upon insistence, we accommodated the request in order to make the customer happy.As previously noted, when the homeowner called to ask what could be done to resolve her concerns, Dave explained that he could not answer that without returning to the site, and offered a time windowThe customer stated in a follmessage that none of this was acceptableShe refused to have any further contact with Dave.Regarding communication with the [redacted] representative; this must be a misunderstandingDave was not in the office the day that he called, so ***'s call was returned by a staff member the same day to let him know that, and inviting him to call back with the specifics of his reason for calling to be left in a message if he so desiredUpon connecting, we were in agreement that the top was made properly based on the technical requirements of the material The cut-out for the drsink was made to national standards, and might not seem secure to a layman (or perhaps a handyman or contractor less familiar with [redacted] specifications and skills) until installed by a qualified plumberWe have never had any issues with following these guidelines in over years as fabricators and installers Certified by [redacted] for their [redacted] productIt is our understanding that a qualified plumber was not scheduled to complete the installation of the sink and faucet because the customer believed the cut-out was insufficient, resulting in the delay of the sink installation, during which the customer has taken dishes to another floor to wash.We offer an option for homeowners, which senior citizens and families with small children frequently take advantage of: to template over their existing countertop where possible in order to save them the additional expense and disruption of the rip-out date being well ahead of the installation date, so that they will not have to be without a countertop during the production cycleThe original countertop was cut into the existing tile, and the new one sized accordinglyDave had spoken with the customer many times for extended lengths of time prior to the purchase explaining about the product and procedures surrounding it in order to answer all of her questions and prepare her for the installation.We have followed the standards of production set forth by the manufacturer, and cannot control the qualifications or methods of parties responsible for the portion of the installation that was excluded from the scope of our workWe regret that the customer perceives that we have not executed what she believes the manufacturing standards should be, and that she is unhappyHowever, there is no refund or credit applicable to this project.Sincerely,Mike D [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This response clearly shows that the issues are between this business and the contractorIt is a very pleasant account leaving out many key details, which were the exact ones that pinpoint the unprofessionalism Of note, I was home during delivery of materials and there was no arrangement or permission to enter my home to leave themIt is not a garage, but rather a room in my homeAlso, how I pay my contractor is an agreement between myself and him and no one elseIf I should be chosen as a scapegoat, that is not my problem My request was simpleStop contacting meThat fact that this was the response-- yet another argument--is not what I requestedA simple apology and an agreement to leave me alone is what I am still requesting Regards, [redacted]

Dear [redacted] ***,In response to this claim, we did template and install a [redacted] countertop at [redacted] **, Upper Darby PA ***This was a countertop replacement job, and at the time of template the existing top was still in place, with existing tile above the countertop.According to the scope of the project, the new top was installed under the existing tile (and like the previous top, was cut into the wall, as mentioned in the complaint)In the new installation, the space left for the range in order to cover % of the cabinet was the industry standard of 30"The new sink cutout, also an industry standard to cover 100% of the opening and allow for the flange to rest on the countertop, was sized for a drstainless steel sink, which is to be secured by a plumber or separate qualified contractorThe customer was handed a signed paid-in-full invoice after the first installation was completed and was mailed a copy of the invoice the following day.When [redacted] initially expressed her dissatisfaction, we responded in a timely fashion, leaving multiple messages on her answering machine in an attempt to contact her about her concernsUpon connecting, we gave her a window of arrival for the Monday afternoon following the Friday that we spokeShe wanted exact details in advance of how we would resolve her concernWe responded that without a visual inspection we could not determine how we would proceedThis was not acceptable to herShe demanded that the inspection be conducted on her terms.In order to accommodate the customer, we returned to the job site and again verified the proper sink cutout and space available for the rangeAt this point, the customer demanded that we cut 1/4" off of the countertop on the range side, exposing 1/4" of the cabinet face frameThe customer was informed that this is not the proper way to install the countertop and that it would not affect the clearance for the range, but she insisted that we cut the countertopIn order to make the customer happy, we removed the top, cut the 1/4" off, and re-installed it the following dayWe also were contacted by our supplier's Solid Surface Technician who oversees our [redacted] Certification regarding a complaint she made to them about this projectWe suggested that if he needed verification of our compliance with the industry standards, he could conduct his own inspectionAfter the same explanation provided above was offered, he was in agreement that the top was originally installed properly.Please feel free to contact us if you need anymore information concerning this matter.Thank you,Mike D [redacted] Unique Designs [redacted] Philadelphia, PA [redacted] fax

March 5th, I haven't spoken, Text, or emailed the *** [redacted] These Reponses to the Revdex.com are the only communication I've hadI did take full blame, and also apologize many timesSo I don't know what she is saying for me to leave them aloneThe contractor is a big part of this problem What I written in my last response is everything that has happen*** [redacted] dealt with myself and my designer on the selectionI did everything in my powers to resolve the issues at hand and gave them 20% off the order as she wished and also the additional material to compensate for the mistakeWith in turn of being paid When ever we deliver the order she was never at the houseThe garage which is separate from the house which all orders delivered tooI did ring the door bell before leaving the material Knowing that the contractor was going the next day to install Now its time to be paid, she doesn't want anything to do with me The contractor is still saying the [redacted] 's haven't paid himFor the last months all I heard from the contractor was I would be paid not to worrier, We did everything we could The cabinets were installed and I gave them all of their demands There was no waiver of liens signSo we go back to the ownerMy next step will attempt to lien the house and go for a judgment since were not having any luck with the Contractor Sincerely [redacted] Unique Designs, Inc ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:Regards,*** ***,
DEAR Revdex.com REF: *** OCTOBER
DAVE GAVE ME A TIME OF 3PM TO PM TO COME ON MAY 7TH APPOINTMENT . DAVE DID NOT TELL ME WHEN HE CAME TO TEMPLATE FOR THE NEW COUNTERTOP. THAT HE WOULD NOT SIZE IT TO THE OLD COUNTER TOP WHICH FIT THE STANDARD CABINET AN ALLOWED ME TO PULL THE STOVE FORWARD TO CLEAN BEHIND IT
NOR DID DAVE TELL ME THAT MY STANDARD DROP IN SINK WHICH TAKES STANDARD SINK CLIPS IF, THE CUTOUT WAS CUT SO THAT THE SINK CLIPS WOULD REACH ENOUGH OF THE COUNTER TOP EDGE TO BE USED, DAVE DID NOT TELL ME THAT IT WOULD BE SO LOOSE THAT THE STANDARAD SINK WOULD MOVE FROM SIDE TO SIDE AN FROM BACK TO FRONT IN THE STANDARD CUTOUT HOLE
EVEN WHEN I TOLD DAVE THE COUNTER TOP HAD TO BE FLUSH ON THE STOVE SIDE. DAVE DID NOT TELL ME HE WOULD NOT MAKE IT FLUSH
DAVE TOLD ME HE WOULD FINISH THE EDGE ON THE WALL SIDE, I AGAIN TOLD DAVE IT NEEDED TO BE FLUSH ON THE STOVE SIDE. DAVE DID NOT SAY HE WOULD NOT MAKE IT FLUSH AT THAT TIME EITHER
I DID SHOW DAVE ON THE OLD COUNTER THAT IT HAD A FRONT FINISHED EDGE THAT DID NOT ALLOW AN OBJECT TO ROLL OFF AN DAVE DID SAY, YOUR NOT GETTING THAT,QUOTE!! DAVE LET ME KNOW I WAS NOT GETTING THAT , BUT NOT THAT I WAS NOT GETTING A FLUSH WITH THE CABINET EDGE
AS FOR THE SIZES LISTED ON THE ESTIMATE, WHICH ALSO LISTED OTHER COLORS FROM OTHER BRANDS OF COUNTER TOPS AN PRICESAN THE 60XSIZE
THE CONFFIRMATIONS FORM SHOWED ONLY THE *** INFORMATION AN OMITTED ALL THE OTHER BRAND INFORMATIONBUT STILL HAD THE SIZE 60XNO CHANGE WAS MADE TO THAT
THE INVOICE WAS STILL SAME INFORMATION ON *** ONLY. IT STATES SIZE AS FOLLOWS STILL NO CHANGE WAS MADE ON SIZE, @ 60X25 AN @ 50X25 THE COST 1,980.00 I PAID TWO CHECKS THE FIRST IN AMOUNT 1000.00 THE SECOND IN AMOUNT
I BELIEVED I WAS GETTING THE SIZE ON THE FORMS THAT WOULD FIT, I WAS NOT TOLD DIFFERENT FROM DAVE OR MRDELBONIFRO
WHEN DAVE CAME ON MAY 29TH, THE TIME FRAME HE GAVE WAS 1:30PM TO 3PM DAVE CAME AT PM WITH HIS CO-WORKER.
I SHOWED DAVE AN HIS CO-WORKER THAT I CARED FOR THEM, I OFFERED , ICE TEA, WATER, AN *** ***. I PUT THE WINDOW FAN IN TO KEEP THEM COOL, I GAVE THEM PAPER TOWELS TO WIPE THEIR BROW. DAVE MENTIONED LATER ON THAT HE COULD GO FOR A COUPLE BEERS AN I TOLD HIM I DON,T HAVE THAT
WHEN I EXPRESSED MY CONCERN OF NOT SEEING A FLUSH EDGE WHEN DAVE HAD FINISHED INSTALLING THE COUNTER, DAVE JUST KEPT SAYING THE STOVE WILL FIT. DAVE DID NOT CARE THAT I WOULD NOT BE ABLE TO CLEAN BEHIND THE STOVE. NOR DID DAVE CARE THAT BY FORCING MY INCH STOVE INTO INCH SPACE OF WHICH DAVE HAD TO FORCE THE COUNTER TOP TWICE AGAINST THE OPPOSITE WALL TO GET THE INCH SPACETHAT IT WOULD CAUSE DAMAGE TO MY WALL, STOVE, AN NEW COUNTER
WHEN I ASKED DAVE TO HELP ME PUT THE SINK IN THE CUTOUT HE REFUSED. I AM OKAY WITH THAT . I DID NOT PAY DAVE AS IT WAS NOT ON THE INVOICE TO HELP ME DO THAT. I WAS NOT ASKING HIM TO INSTALL IT, JUST WANTED TO SEE WHAT IT LOOKED LIKE IN THAT HUGE HOLE
I CALLED UNIQUE DESIGNS TIMES ON JUNE 4TH NO ANSWER. I CALLED UNIQUE DESIGNS ON JUNE 12TH LEFT A MESSAGE TO TALK TO MR DELBONIFRO. DAVE CALLED AN TOLD ME I HAD TO TALK TO HIM, DAVE SAID HE WAS THE PARTNER. I EXPLAINED MY SADNESS OVER THE INSTALL. DAVE SAID HE WOULD COME OUT ON MONDAY THE 15TH DAVE WOULD NOT GIVE ME A TIME ONLY SAID EARLY, I ASKED AGAIN AN DAVE SAID EARLY GIVING ME NO TIME SO YES THAT UPSET ME SO MUCH THAT NO I WOULD NOT BE COMFORTABLE WITH HIM AN RIGHTLY SO
I CALLED AS I HAD MENTIONED BEFORE, ON SUNDAY NITE JUNE 14TH TO LET MRDELBONIFRO KNOW I WAS NOT COMFORTABLE WITH DAVE COMING AS HE WOULD NOT GIVE ME A TIME HE WAS COMING. DAVE HAD GIVEN ME TIMES BEFORE AS STATED IN THIS LETTERNO RETURN CALL WAS MADE BY MR.DELBONIFRO AS TO MONDAY JUNE 15TH. I CALLED AGAIN ON TUESDAY JUNE 16TH, CALLED AGAIN ON JUNE 19TH, JUNE 21ST, ON JUNE , MR.DELBONIFRO CALLED AN SAID HE WOULD COME OUT AROUND 9AM . MR DELBONIFRO SHOWED UP AT 1:30PM ON JUNE 24TH. WHAT WAS DONE IS ALREADY MENTIONED IN OTHER COMPLAINT LETTER
I MAKE A CORRECTION AS I HAD MADE AN ERROR IN THE DAY MR.DELBONIFRO CAME BACK TO REINSTALL COUNTER. IT WAS JUNE 26TH, I HAD SAID JUNE 27TH , I WAS WRONG AN AM SORRY FOR MY ERROR. WHEN MRDELBONIFRO CALLED ON JUNE 26TH HE GAVE ME A TIME OF 1:30PM TO 3PM HE WOULD COME OUT. AT THAT TIME I AGAIN TOLD MRDELBONIFRO ABOUT THE SINK CUTOUT BEING TO BIG I COULD NOT GET THE SINK CLIPS ON. HE COMENTED, OH NOW YOUR A CONTRACTOR. I KIINDLY ASKED MRDELBONIFOR NOT TO TALK TO ME LIKE THAT IN MY HOME
AFTER MRDELBONIFRO FINISHED, I SAID TO HIM NOW MY STOVE WILL FIT AN I CAN CLEAN BEHIND IT. HE COMMENTED , OH SO YOU LIKE CRUMBS FALLING DOWN BETWEEN THE STOVE. I DID NOT COMMENT. HE SHOOK MY HAND AN LEFT. I DON,T KNOW IF MRDELBONIFRO WILL BE HONEST ABOUT HOW HE HAD SPOKEN TO ME. I KNOW THE TRUTH AN FORGIVE HIM
MRDELBONIFRO DID NOTHING TO CORRECT THE SIZE OF THE CUTOUT. I SHOWED HIM HOW SLOPPY IT WAS AN HOW THE SINK MOVED FROM SIDE TO SIDE AN FRONT TO BACK BEFORE I REMOVED IT SO MR DELBONIFRO COULD FIX THE 1/4 SIZE IT WAS CUT ,TO THE INCH AS STATED
I REMOVED THE ORIGINAL STAINLESS SINGLE BOWL STANDARD SINK AN CLIPS AN IT WAS NOT SLOPPY IN THE STANDARD CUTOUT. I REMOVED THE OLD STANDARD COUNTER TOPIT FIT MY STANDARD CABINET AN I WAS ABLE TO CLEAN BEHIND MY STOVE
WHEN I SPOKE TO *** , DUPONT TEACHER ON INSTALL. I CALLED *** TUESDAY JULY 7TH TO TELL H;IM ABOUT MY PROBLEM WITH THE SINK CUTOUT
FRIDAY JULY 10TH, JULY 15TH I CALLED AN *** SAID EACH TIME THAT UNIQUE DESIGNS IS NOT RETURNING HIS CALLS. NO MISUNDERSTANDING THOSE ARE THE DAYS I CALLED AN EACH TIME *** HAD NOT GOTTEN AN ANSWER FROM DAVE, AT THAT TIME I QUIT CALLING *** HE WAS HAVING PROBLEMS TOO
AS FOR THE SINK CUTOUT, WHEN YOU CANNOT GET THE CLIPS TO FIT ON THE EDGE OF THE COUNTER TOP, IT IS JUST COMMON SENSE THE HOLE IS TO BIG. THE SINK IS NATIONAL STANDARDS TOO. I EVEN PURCHASED LONGER CLIPS I EVEN MADE THE WOODEN SHIMS TO BE USED SO AS NOT TO DAMAGE THE PLASTIC EDGE AS MY CERTIFIED PLUMBER SUGGESTED HE SAID THE CUTOUT IS SLOPPY
SO I STILL HAVE TO PUT OFF HOOKING UP MY SINK, IT CANNOT BE MOUNTED SAFELY WITHOUT THE SINK CLIPS AN THAT IS STANDARD SAFETY AS WELL
THIS IS NOT MY FAULT AN NOT MY CHOICE TO TO DO MY DISHES DOWN THE BASEMENTAS FOR DAVE SAYING ABOUT THE OPTION FOR HOMEOWNERS TO KEEP THE COUNTER AN SINK IN PLACE DUE TO EXPENSEDAVE KNEW I WAS THE ONE REMOVING THE SINK AN COUNTER, NO EXPENSE TO ME. AS FOR CARING ABOUT ME AS A SENIOUR CUSTOMER, WHEN I ASKED DAVE IF HE WANTED ME TO REMOVE THE SINK AN COUNTER DAVE SAID NO, I HAVE TO ORDER THE MATERIAL, DID NOT MENTION THE OPTION TO ME AT ALL
WHEN THE FABRIC WAS MADE INTO A COUNTER DAVE CALLED ME ON MAY 28TH, DAVE WANTED TO INSTALL THE COUNTER ON MAY 29TH, I HAD REQUESTED A FEW DAYS TO GET READY TO REMOVE MY COUNTER AN SINK, DAVE SAID I DIDN,T HAVE TO BUT THAT HE THOUGHT I WOULD LIKE IT DONE. I FIGURED IT WS A BIG WEEKEND COMING UP SO I AGREED SO DAVE IF HE HAD PLANS DO THEM. I REMOVED THE SINK AN COUNTER AN INSTALLED MY FAKE DRAWER FRONTS, I HAD REMOVED THE DRAWER PART TO MAKE ROOM FOR THE DOUBLE SINK'
YET DAVE AN MRDELBONIFRO KNEW I NEEDED A FLUSH EDGE WITH THE COUNTER EVEN BEFORE IT WAS INSTALLED, NEVER INFORMING ME OF NATIONAL STANDARDS, NOR TELLING ME I WAS NOT GONNA GET THE 60XSIZE . I AM HONEST AN UP FRONT WITH BOTH DAVE AN MR DELBONIFRO ON WHAT WAS NEEDED. AN BOTH OF THEM DID NOT CARE ABOUT MY NEEDS OF WHICH ARE ALSO STANDARDS OF PRODUCTION
AS FOR UNSIGHTLY GAP I DON,T AGREE IT IS A FREE STANDING STOVE AN THERE IS ONLY AN 1/OF AN INCH GAP, NOT UNSIGHTLY , IT HAS ALWAYS BEEN A GAP BETWEEN BOTH OF THE STOVES I HAVE HAD. ALLOWING ME TO PULL THE STOVES OUT TO CLEAN BEHIND THEM
I ALSO CLEAN BEHIND THE FRIDGE AN THE CONDENSOR AS UNDER THE FRIDGE GETS CLEANED, THE FRIDGE WILL LAST A LONG TIME IF TAKEN CARE OF
DAVE AN MRDELBONIFRO DID NOT TELL ME OF THE LIMITATIONS OF A *** COUNTER TOP BEFORE I PURCHASED IT. IF I HAD KNOWN ABOUT ITS STANDARDS OF LIMITATIONS I WOULD HAVE WENT WITH SWANSTONE
A FULL REFUND IS EXPECTED AS REQUESTED, NO CREDIT WILL DO, I DO NOT HAVE A NEED FOR ANYMORE OF THEIR SERVICES OR HARDSHIPS OF NOT TELLING ME OF THE STANDARDS OF *** LIMITATIONS OF SIZING TO FIT
I STILL HAVE TO DO THE DISHES DOWN THE BASEMENT, I CANNOT HOOK UP THE STOVE TILL THE SINK AN PLUMBING CAN BE INSTALLED SAFELY
IT HAS NOTHING TO WITH WHAT I BELEIVE, IT IS FACT THE STANDARD SINK AN CLIPS CANNOT BE INSTALLED THERE IS NOT ENOUGH OF A BITE FOR THE SINK CLIPS TO BE USED ON THE EDGE OF THE *** TO MOUNT THE SINK SAFELY AN NOT CHIP THE CORIAN
PS THE *** DUPONT COMPANY SHOULD ALSO TELL CUSTOMERS OF ITS NATIONAL STANDARDS *** COUNTER TOP LIMITATIONS FOR INSTALL AS WELL
THANK YOU FOR YOUR TIME AN CONCERN HEATHER
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This response clearly shows that the issues are between this business and the contractor. It is a very pleasant account leaving out many key details, which were the exact ones that pinpoint the unprofessionalism. 
 
Of note, I was home during delivery of materials and there was no arrangement or permission to enter my home to leave them. It is not a garage, but rather a room in my home. Also, how I pay my contractor is an agreement between myself and him and no one else. If I should be chosen as a scapegoat, that is not my problem.
 
My request was simple. Stop contacting me. That fact that this was the response-- yet another argument--is not what I requested. A simple apology and an agreement to leave me alone is what I am still requesting. 
Regards,
[redacted]

Complaint [redacted]Dear [redacted],A concern has been expressed by the client about the sizing of the [redacted] countertop previously addressed. Although it is not relevant to whether or not this countertop fit, it should be noted that the sizes listed on the invoice are for pricing purposes, for the cost to be invoiced, and final sizes for fabrication are determined by and manufactured from the template, which is the purpose of the template. The template was made follow the customer's cabinets, which we did not install. To make the countertop any smaller would not create a larger space for the range, it would only reveal the ear on the face frame of the cabinet, which extends 1/4" beyond the side of a cabinet, creating an unsightly gap if exposed. In the best interest of the homeowner we advised against this. But upon insistence, we accommodated the request in order to make the customer happy.As previously noted, when the homeowner called to ask what could be done to resolve her concerns, Dave explained that he could not answer that without returning to the site, and offered a time window. The customer stated in a follow-up message that none of this was acceptable. She refused to have any further contact with Dave.Regarding communication with the [redacted] representative; this must be a misunderstanding. Dave was not in the office the day that he called, so [redacted]'s call was returned by a staff member the same day to let him know that, and inviting him to call back with the specifics of his reason for calling to be left in a message if he so desired. Upon connecting, we were in agreement that the top was made properly based on the technical requirements of the material.   The cut-out for the drop-in sink was made to national standards, and might not seem secure to a layman (or perhaps a handyman or contractor less familiar with [redacted] specifications and skills) until installed by a qualified plumber. We have never had any issues with following these guidelines in over 20 years as fabricators and installers Certified by [redacted] for their [redacted] product. It is our understanding that a qualified plumber was not scheduled to complete the installation of the sink and faucet because the customer believed the cut-out was insufficient, resulting in the delay of the sink installation, during which the customer has taken dishes to another floor to wash.We offer an option for homeowners, which senior citizens and families with small children frequently take advantage of: to template over their existing countertop where possible in order to save them the additional expense and disruption of the rip-out date being well ahead of the installation date, so that they will not have to be without a countertop during the production cycle. The original countertop was cut into the existing tile, and the new one sized accordingly. Dave had spoken with the customer many times for extended lengths of time prior to the purchase explaining about the product and procedures surrounding it in order to answer all of her questions and prepare her for the installation.We have followed the standards of production set forth by the manufacturer, and cannot control the qualifications or methods of parties responsible for the portion of the installation that was excluded from the scope of our work. We regret that the customer perceives that we have not executed what she believes the manufacturing standards should be, and that she is unhappy. However, there is no refund or credit applicable to this project.Sincerely,Mike D[redacted]

March 5th, 2014
I haven't spoken, Text, or emailed the [redacted]. [redacted]. These Reponses to the Revdex.com are the only communication I've had. I did take full blame, and also apologize many times. So I don't know what she is saying for me to leave them alone. The contractor is a big part of this problem.
What I written in my last response is everything that has happen. [redacted]. [redacted] dealt with myself and my designer on the selection. I did everything in my powers to resolve the issues at hand and gave them 20% off the order as she wished and also the additional material to compensate for the mistake. With in turn of being paid.
When ever we deliver the order she was never at the house. The garage which is separate from the house which all orders delivered too. I did ring the door bell before leaving the material.
Knowing that the contractor was going the next day to install.
Now its time to be paid, she doesn't want anything to do with me.
The contractor is still saying the [redacted]'s haven't paid him. For the last 3 months all I heard from the contractor was I would be paid not to worrier, We did everything we could.
The cabinets were installed and I gave them all of their demands.
There was no waiver of liens sign. So we go back to the owner. My next step will attempt to lien the house and go for a judgment since were not having any luck with the Contractor.
Sincerely
[redacted] Unique Designs, Inc
###-###-####

Dear [redacted],In response to this claim, we did template and install a [redacted] countertop at [redacted], Upper Darby PA [redacted]. This was a countertop replacement job, and at the time of template the existing top was still in place, with existing tile above the countertop.According to the scope of...

the project, the new top was installed under the existing tile (and like the previous top, was cut into the wall, as mentioned in the complaint). In the new installation, the space left for the range in order to cover 100 % of the cabinet was the industry standard of 30". The new sink cutout, also an industry standard to cover 100% of the opening and allow for the flange to rest on the countertop, was sized for a drop-in stainless steel sink, which is to be secured by a plumber or separate qualified contractor. The customer was handed a signed paid-in-full invoice after the first installation was completed and was mailed a copy of the invoice the following day.When [redacted] initially expressed her dissatisfaction, we responded in a timely fashion, leaving multiple messages on her answering machine in an attempt to contact her about her concerns. Upon connecting, we gave her a window of arrival for the Monday afternoon following the Friday that we spoke. She wanted exact details in advance of how we would resolve her concern. We responded that without a visual inspection we could not determine how we would proceed. This was not acceptable to her. She demanded that the inspection be conducted on her terms.In order to accommodate the customer, we returned to the job site and again verified the proper sink cutout and space available for the range. At this point, the customer demanded that we cut 1/4" off of the countertop on the range side, exposing 1/4" of the cabinet face frame. The customer was informed that this is not the proper way to install the countertop and that it would not affect the clearance for the range, but she insisted that we cut the countertop. In order to make the customer happy, we removed the top, cut the 1/4" off, and re-installed it the following day. We also were contacted by our supplier's Solid Surface Technician who oversees our [redacted] Certification regarding a complaint she made to them about this project. We suggested that if he needed verification of our compliance with the industry standards, he could conduct his own inspection. After the same explanation provided above was offered, he was in agreement that the top was originally installed properly.Please feel free to contact us if you need anymore information concerning this matter.Thank you,Mike D[redacted]      Unique Designs [redacted] Philadelphia, PA [redacted] fax

On 6-16-13 we were ask by contractor to do a design. We visited the site many times and did many designs. The contractor and customer finally agreed on a design the beginning of August with style of door and color. The contractor was giving a confirmation of order and ask for the normal 50% deposit...

which we did not received, at the time we placed the order 8-7-13.
At that time we sent a PO to the manufacture that same day knowing, time was the most essences.
Cabinets usually take 3 to 4 weeks
We were to get a deposit on the order but never received.
In good faith we place order with out the deposit on 8-7-13 and received cabinets on 9-18-13.
Again we ask for the deposit before deliver with no luck. All we got was promises from the contractor that we would get paid.
When we delivered the cabinets to the home we were told later that they were the missing the glaze.
On 9-24-13 I meet with home owner to see the cabinets. I had told her that the contractor agreed on the style, color and cost of cabinets before we placed the ordered. Contractor should have check with home owner for your approval before ordering cabinets with us.
We did take full responsibility and would do our best to make good on the mistake.
To expedite we would order new doors or have them glaze on location. At that time the home owner accepted the cabinets the contractor installed them. After the cabinets were installed home owner at that time had ask for a 20% discount and also for additional items which was agreed to. Still no money from contractor.
On 10-21-13 we place additional order for crown moldings,deco doors and post. Still again no money,
Finely on 11-13-13 contractor came into office and paid us a third of the money
On 11-20-13 we delivered the parts at 4:30pm and at that time there was no one home. The garage door was open so we left in garage as we did in the past.
Some time after that they install all items.
The contractor again said we ordered the wrong post but have approval from home owner via emailed.
Since 11-20-13 we been asking to be paid from contractor again only promises.
On 2-6-14 I had called the home owner to see if
she every paid the contractor, for he said he still didn't get paid from the owner. She
was very rude that I was calling her to be paid. She continue to complain about the mistake and had said that my dealings were with the contractor.(I think that was the whole problem contractor wasn't doing his job when he was marking the product up) I had mention that I wasn't paid and that I made good for the mistake, as a reminder I gave them 20% off and additional 2000.00 in extra deco parts. All I was calling her to see if she had paid the contractor.
I been in business 35 years with a spotless record. Also I have found out the contractor hasn't paid other suppliers.
As on today 2-13-14 no response from contractor.
[redacted] Co owner and Pres.

Dear [redacted],In response to this claim, we did template and install a [redacted] countertop at [redacted], Upper Darby PA [redacted]. This was a countertop replacement job, and at the time of template the existing top was still in place, with existing tile above the countertop.According to the...

scope of the project, the new top was installed under the existing tile (and like the previous top, was cut into the wall, as mentioned in the complaint). In the new installation, the space left for the range in order to cover 100 % of the cabinet was the industry standard of 30". The new sink cutout, also an industry standard to cover 100% of the opening and allow for the flange to rest on the countertop, was sized for a drop-in stainless steel sink, which is to be secured by a plumber or separate qualified contractor. The customer was handed a signed paid-in-full invoice after the first installation was completed and was mailed a copy of the invoice the following day.When [redacted] initially expressed her dissatisfaction, we responded in a timely fashion, leaving multiple messages on her answering machine in an attempt to contact her about her concerns. Upon connecting, we gave her a window of arrival for the Monday afternoon following the Friday that we spoke. She wanted exact details in advance of how we would resolve her concern. We responded that without a visual inspection we could not determine how we would proceed. This was not acceptable to her. She demanded that the inspection be conducted on her terms.In order to accommodate the customer, we returned to the job site and again verified the proper sink cutout and space available for the range. At this point, the customer demanded that we cut 1/4" off of the countertop on the range side, exposing 1/4" of the cabinet face frame. The customer was informed that this is not the proper way to install the countertop and that it would not affect the clearance for the range, but she insisted that we cut the countertop. In order to make the customer happy, we removed the top, cut the 1/4" off, and re-installed it the following day. We also were contacted by our supplier's Solid Surface Technician who oversees our [redacted] Certification regarding a complaint she made to them about this project. We suggested that if he needed verification of our compliance with the industry standards, he could conduct his own inspection. After the same explanation provided above was offered, he was in agreement that the top was originally installed properly.Please feel free to contact us if you need anymore information concerning this matter.Thank you,Mike D[redacted]      Unique Designs [redacted] Philadelphia, PA [redacted] fax

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
For the love of god, just stop responding. The fact that you respond with a threat is disgusting. Stop responding and this can be dropped. Your issue is with our contractor. Deal with him. 
Regards,
[redacted]

Review: In July, 2013, an order was placed for kitchen cabinets for a new home we were renovating. The order was placed through our contractor. This company was brought into our home renovation by our well-trusted contractor. The order was placed and was set to arrive by the start of August. At the end of August, this company finally admitted that an order had never been placed, after weeks of asking where the order was. The order then arrived in mid-September and upon delivery, it was noted to be the wrong cabinets. When questioned on this issue, [redacted] (who was the person who handled our purchase) tried to claim it was the right cabinet and after a dispute on this, finally agreed that it was an error. Reluctantly, because the move into our home had already been pushed back because of this, we took these new cabinets with the agreement that we would get 20% off the cabinets and some extra pieces, such as crown molding and decorative panels. When these extra pieces arrived, they were to be delivered to my home by [redacted] and a set time was made for us to meet at the home for delivery. Instead, [redacted] entered my home without permission and placed the items inside while I was home and unaware this was happening and left without ever trying to tell me. It was then noted that several things that were ordered were missing or incorrect. After the delivery of the cabinets up until the present, [redacted] has been completely unprofessional in all of his dealings. Once the cabinets were delivered, he then started demanding payment for the cabinets and insisted that 20% off was never agreed upon. After finally agreeing to that, he received a partial payment from our contractor. [redacted] has now called and texted me for his additional payment, even though that payment comes from our contractor, not from me. Today, after a harassing phone call from him, I texted him and asked him to cease all contact with me and only deal with our contractor. He responses with another harassing text, at which point I threatened legal action.Desired Settlement: I would like to receive no further contact from this company. The financial agreement is between them and our contractor and therefore, should not involve me at all.

Business

Response:

On 6-16-13 we were ask by contractor to do a design. We visited the site many times and did many designs. The contractor and customer finally agreed on a design the beginning of August with style of door and color. The contractor was giving a confirmation of order and ask for the normal 50% deposit which we did not received, at the time we placed the order 8-7-13.

At that time we sent a PO to the manufacture that same day knowing, time was the most essences.

Cabinets usually take 3 to 4 weeks

We were to get a deposit on the order but never received.

In good faith we place order with out the deposit on 8-7-13 and received cabinets on 9-18-13.

Again we ask for the deposit before deliver with no luck. All we got was promises from the contractor that we would get paid.

When we delivered the cabinets to the home we were told later that they were the missing the glaze.

On 9-24-13 I meet with home owner to see the cabinets. I had told her that the contractor agreed on the style, color and cost of cabinets before we placed the ordered. Contractor should have check with home owner for your approval before ordering cabinets with us.

We did take full responsibility and would do our best to make good on the mistake.

To expedite we would order new doors or have them glaze on location. At that time the home owner accepted the cabinets the contractor installed them. After the cabinets were installed home owner at that time had ask for a 20% discount and also for additional items which was agreed to. Still no money from contractor.

On 10-21-13 we place additional order for crown moldings,deco doors and post. Still again no money,

Finely on 11-13-13 contractor came into office and paid us a third of the money

On 11-20-13 we delivered the parts at 4:30pm and at that time there was no one home. The garage door was open so we left in garage as we did in the past.

Some time after that they install all items.

The contractor again said we ordered the wrong post but have approval from home owner via emailed.

Since 11-20-13 we been asking to be paid from contractor again only promises.

On 2-6-14 I had called the home owner to see if

she every paid the contractor, for he said he still didn't get paid from the owner. She

was very rude that I was calling her to be paid. She continue to complain about the mistake and had said that my dealings were with the contractor.(I think that was the whole problem contractor wasn't doing his job when he was marking the product up) I had mention that I wasn't paid and that I made good for the mistake, as a reminder I gave them 20% off and additional 2000.00 in extra deco parts. All I was calling her to see if she had paid the contractor.

I been in business 35 years with a spotless record. Also I have found out the contractor hasn't paid other suppliers.

As on today 2-13-14 no response from contractor.

[redacted] Co owner and Pres.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This response clearly shows that the issues are between this business and the contractor. It is a very pleasant account leaving out many key details, which were the exact ones that pinpoint the unprofessionalism.