Uniglobe Travel USA

Summary of key facts relating to Complaint # [redacted] Submitted to the Revdex.com April 23, 2015• [redacted] (Client) booked a trip to Maui for her and her family throughour firmClassic Vacations was the supplier utilized to provide a packageincluding airfare, SUV with Alamo and accommodationsClient paid for thetrip components prior to departureRefer to Exhibit 1.• Upon arrival in Maui, Alamo has indicated that the client requested a Jeeprather than the SUV which was part of the pre-paid packageClient wasadvised that there would be a $per day upgrade fee plus taxRefer toExhibit which is a copy of the screens hot from Alamo confirming theinformation that was provided to client• Client agreed to such chargesRefer to Exhibit which is the Alamo contract, signed and initialed by client, indicating a car class change fee of$per day plus taxes.• Upon return from the trip, Client contacted us and indicated that she wasovercharged by AlamoWe immediately contacted Classic Vacations todetermine what happenedWe were advised by Classic that this was alegitimate charge and t hey provided the documentation in Exhibit and 3.Refer to Exhibit for email response from Classic Vacations regarding thismatter.• It was also determined that Client disputed charges with American Expressupon her return from the tripRefer to Exhibit 5- this is the response from .American Express to the clientAmerican Express performed their ownresearch and determined that the Client was required to pay the charges•We have discussed this situation again with ClassicRefer to Exhibit 6.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [My contract was through Uniglobe they should be handling the over charge] Regards, [redacted] ***

This was a simple case of an email being sent to a wrong email Address. The agent was only sending her clients their booking info and made an error in the email address.We apologize for the inconvenience to you. *** ***VP Uniglobe Travel Center

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My contract was through Uniglobe they should be handling the over charge]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My contract was through Uniglobe they should be handling the over charge]
Regards,
[redacted]

This is not an issue with Uniglobe but rather a client misunderstanding with a vendor.  The Travel Agent has been diligently working with the client on this issue and therefore is not a complaint against Uniglobe Travel Center.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My contract was through Uniglobe they should be handling the over charge]
Regards,
[redacted]

This was a simple case of an email being sent to a wrong email Address.  The agent was only sending her clients their booking info and made an error in the email address.
We apologize for the inconvenience to you.
 
[redacted]
VP Uniglobe Travel Center

Summary of key facts relating to Complaint #[redacted]Submitted to the Revdex.com April 23, 2015• [redacted] (Client) booked a trip to Maui for her and her family throughour firm. Classic Vacations was the supplier utilized to provide a packageincluding airfare, SUV with Alamo and accommodations. Client paid for thetrip components prior to departure. Refer to Exhibit 1.• Upon arrival in Maui, Alamo has indicated that the client requested a Jeeprather than the SUV which was part of the pre-paid package. Client wasadvised that there would be a $200 per day upgrade fee plus tax. Refer toExhibit 2 which is a copy of the screens hot from Alamo confirming theinformation that was provided to client• Client agreed to such charges. Refer to Exhibit 3 which is the Alamocontract, signed and initialed by client, indicating a car class change fee of$200 per day plus taxes.• Upon return from the trip, Client contacted us and indicated that she wasovercharged by Alamo. We immediately contacted Classic Vacations todetermine what happened. We were advised by Classic that this was alegitimate charge and t hey provided the documentation in Exhibit 2 and 3.Refer to Exhibit 4 for email response from Classic Vacations regarding thismatter.• It was also determined that Client disputed charges with American Expressupon her return from the trip. Refer to Exhibit 5- this is the response from .American Express to the client. American Express performed their ownresearch and determined that the Client was required to pay the charges.•We have discussed this situation again with Classic. Refer to Exhibit 6.?

Summary of key facts relating to Complaint #[redacted]Submitted to the Revdex.com April 23, 2015• [redacted] (Client) booked a trip to Maui for her and her family throughour firm. Classic Vacations was the supplier utilized to provide a packageincluding airfare, SUV with Alamo and accommodations. Client paid for thetrip components prior to departure. Refer to Exhibit 1.• Upon arrival in Maui, Alamo has indicated that the client requested a Jeeprather than the SUV which was part of the pre-paid package. Client wasadvised that there would be a $200 per day upgrade fee plus tax. Refer toExhibit 2 which is a copy of the screens hot from Alamo confirming theinformation that was provided to client• Client agreed to such charges. Refer to Exhibit 3 which is the Alamo
contract, signed and initialed by client, indicating a car class change fee of$200 per day plus taxes.• Upon return from the trip, Client contacted us and indicated that she wasovercharged by Alamo. We immediately contacted Classic Vacations todetermine what happened. We were advised by Classic that this was alegitimate charge and t hey provided the documentation in Exhibit 2 and 3.Refer to Exhibit 4 for email response from Classic Vacations regarding thismatter.• It was also determined that Client disputed charges with American Expressupon her return from the trip. Refer to Exhibit 5- this is the response from .American Express to the client. American Express performed their ownresearch and determined that the Client was required to pay the charges.
•We have discussed this situation again with Classic. Refer to Exhibit 6.?

Review: On ?Mon, Aug 10, 2015 at 7:15 AM, I received an email from ? '[redacted]' [redacted]@learningthroughtravel.com, with the subject heading : "?invoice from RCI for your upcoming cruise. There were two documents attached: (1) An invoice from 'Learning Through Ravel', and (2) a booking confirmation from Royal Caribbean.

?----

Hi [first name]:

I am attaching 2 documents for your records.

One is the guest copy from Royal Caribbean

One is the invoice from Learning Through Travel

Your balance of $712.74 is due on September 1, 2015.

Please keep these.

[redacted] and [redacted]

Learning Through Travel

----

I have never book a cruise anywhere and do not know either of these people. A close inspection of the two documents found that a "[redacted]" from Uniglobe Travel (949-623-9080) BOOKED a cruise from November 22-29 on Royal Caribbean (RCI) in MY NAME on August 3, 2015. A reservation ID was created by RCI.

The second document is an invoice from "Learning Through Travel" requesting a balance of $712.74, also claiming that a $500 deposit was applied. I have NEVER sent these people (or anyone) $500 for a cruise of any sort!

I have NEVER heard of these people and I am horrified that someone could just use my name and email address to prey on me and use my information without ANY authority!Desired Settlement: Please investigate this business and their predatory practices;

Ensure that I am not liable to Royal Caribbean for ANYTHING the "[redacted]s" have done

No further contact from any of the people/entities involved

Business

Response:

This was a simple case of an email being sent to a wrong email Address. The agent was only sending her clients their booking info and made an error in the email address.We apologize for the inconvenience to you. [redacted]VP Uniglobe Travel Center

Review: I booked my vacation through Classic Vacations and paid for a rental car. When I picked up my rental car and returned it Alamo charged my credit card in full on top of my payment to Classic Vacations. When I called to find out why they had informed me that I had aggreed to pay for a upgrade of 200.00 plus what I already paid a day for a vehicle I didn't agree to pay 400.00 a day. I agreed to pay 200.00 a day total less what I had already paid Classic Vacations. My contract reads 200.00 a day not 400.00 day. When I advised Classic Vacations of this they told me there is nothing they can do and has also told me that they have never rented a vehicle out for 400.00 a day that the charge is wrong but again nothing they can do.I am requesting my rental car payment to Classic Vacations to be refunded in full to me since Alamo charged my credit card in full.Desired Settlement: 1200.00 I am requesting to be refunded back from Classic Vacations.

Business

Response:

This is not an issue with Uniglobe but rather a client misunderstanding with a vendor. The Travel Agent has been diligently working with the client on this issue and therefore is not a complaint against Uniglobe Travel Center.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[My contract was through Uniglobe they should be handling the over charge]

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[My contract was through Uniglobe they should be handling the over charge]

Regards,

Business

Response:

Summary of key facts relating to Complaint #[redacted]Submitted to the Revdex.com April 23, 2015• [redacted] (Client) booked a trip to Maui for her and her family throughour firm. Classic Vacations was the supplier utilized to provide a packageincluding airfare, SUV with Alamo and accommodations. Client paid for thetrip components prior to departure. Refer to Exhibit 1.• Upon arrival in Maui, Alamo has indicated that the client requested a Jeeprather than the SUV which was part of the pre-paid package. Client wasadvised that there would be a $200 per day upgrade fee plus tax. Refer toExhibit 2 which is a copy of the screens hot from Alamo confirming theinformation that was provided to client• Client agreed to such charges. Refer to Exhibit 3 which is the Alamocontract, signed and initialed by client, indicating a car class change fee of$200 per day plus taxes.• Upon return from the trip, Client contacted us and indicated that she wasovercharged by Alamo. We immediately contacted Classic Vacations todetermine what happened. We were advised by Classic that this was alegitimate charge and t hey provided the documentation in Exhibit 2 and 3.Refer to Exhibit 4 for email response from Classic Vacations regarding thismatter.• It was also determined that Client disputed charges with American Expressupon her return from the trip. Refer to Exhibit 5- this is the response from .American Express to the client. American Express performed their ownresearch and determined that the Client was required to pay the charges.•We have discussed this situation again with Classic. Refer to Exhibit 6.?