UHEAA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

UHEAA has contacted the borrower and addressed the customer's complaint, UHEAA considers this issue to be resolved

Complaint: ***
I am rejecting this response because: they have still not resolved my
issueI was notified that I would have to respond in calendar days when I submitted by complaint to Revdex.com for it to remain openI was notified from UHEAA that my concern was escalated but I have not heard back on the resolution of my account
Sincerely,
*** ***

UHEAA has contacted the customer and is committed to a full resolution for their accountWe will contact the customer again once the information has been updatedLet us know if you have any further questions

UHEAA has reached out via phone call to the consumer and will continue to research the account and their inquiry

UHEAA will contact the customer today and get work out a solution with the customer going forwardPlease contact us if you have any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

UHEAA is currently working with the borrower to address her concerns and achieve resolution on her account Please contact us if there are further questions or you need additional information

UHEAA has tried to contact the customer by telephone to explain what transpired on her account. An email detailing this was sent to her earlier this week. UHEAA considers this issue to be resolved

Cornerstone Education Loan Services will attempt to contact and answer all outstanding questions the customer has at this time

UHEAA has attempted to contact the customer, and is fully committed to reaching a complete resolution. Please let us know if you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This is an update to the complaint.  UHEAA is currently working with the borrower to address his concerns and achieve resolution on his account.  UHEAA confirms that the borrower is receiving the same interest rate reduction he had been receiving at the previous servicer. In addition, UHEAA is continuing to address all other issues that were raised in the complaint and will continue to update the borrower.

UHEAA has contacted the customer and clarified why the grace period has expired. UHEAA will perform a full review of the customer's request and follow back when a full determination is reached.

UHEAA will contact the customer in order to address the borrower's concerns. Please let us know if you have any additional questions.

UHEAA is currently working with the borrower to address his concerns and achieve resolution on his account.  Please contact us if there are further questions or you need additional information.

UHEAA will reach out to the customer immediately in order to resolve any of the customer's concerns in a fair and timely manner. Please let us know if you have any further questions.

Revdex.com:
I would like to say thank you to Michelle H[redacted]. Her professionalism and willingness to make...

things right is commendable and very appreciated. If only all UHEAA CS agents were that willing and competent. My complaint was based multiple issues over the past year regarding UHEAA CS but Ms. H[redacted] made me a happy client. I hope they continue training their associates to meet the standard Ms. H[redacted] has set. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We will research and contact the customer to provide a resolution.