UFC Gym Oak Lawn

This email is to follow up upon our conversation regarding the complaint filed by Mr [redacted] ***? Upon receipt of the complaint on Friday April 29, 2016, I attempted to call Mr [redacted] at the telephone number I have for him in the file? I also sent him an email that day asking when I could call him to speak about his case? I attempted to reach Mr [redacted] by phone again the week of May ? I am not certain the exact day I called, but I believe it was either Tuesday or Wednesday? I heard nothing from Mr [redacted] in response to my calls or email? Thus, on May 6, I sent him an email to follow up? After business hours on Friday, I received a short email from Mr [redacted] saying the best time to talk would be on Tuesday? On Tuesday May at around 10AM, Mr [redacted] attempted to call me but reached my answering service since I was in a meeting with clients? He refused to schedule a time to speak but asked for a call back? I attempted to call Mr [redacted] back following my client meeting and also sent him an email? This third email to Mr [redacted] urged him to schedule an appointment for a specific time for me to call him and gave specific times during that day and the next when I would be available? I have had no response to this email or to my phone call that same day? I am attaching copies of the following:• My May email to Mr***? Note that this email contains the entire chain of email communications with Mr [redacted] since I received his complaint? The April and May emails referenced above are included in the message chain? • May email from my answering service saying Mr [redacted] had called but would not schedule an appointment? As I explained to you on the phone, I am a solo practitioner with a very busy practice? Thus, I have an answering service that answers all calls during business hours? During non-business hours, the calls go to my voice mail? The answering service has access to my calendar and schedules appointments and return phone calls for me routinely? Quite frankly, I pay a good bit of money for this service since (i) I want clients to be able to speak to an actual person when they call (rather than just go to voice mail); and (ii) clients can schedule appointments without having to call back or with us playing phone tag? However, if a client will not avail himself of this opportunity?"as is the case with Mr***?"I am not sure what else I can reasonably be expected to do? I would welcome an opportunity to discuss this situation with Mr***, but despite my repeated efforts I have not been able to reach him? If there is anything you could do to facilitate communication, that might be helpful? Thank you for your attention to this matter? Jeffrey AVan Doren?

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
there was no response offer made by mister van doren, I made an appointment to speak with him on Friday at hopefully we will be able to resolve this matter then

This email is to follow up upon our conversation regarding the complaint filed by Mr*** ***? Upon receipt of the complaint on Friday April 29, 2016, I attempted to call Mr*** at the telephone number I have for him in the file? I also sent him an email that day asking when I
could call him to speak about his case? I attempted to reach Mr*** by phone again the week of May ? I am not certain the exact day I called, but I believe it was either Tuesday or Wednesday? I heard nothing from Mr*** in response to my calls or email? Thus, on May 6, I sent him an email to follow up? After business hours on Friday, I received a short email from Mr*** saying the best time to talk would be on Tuesday? On Tuesday May at around 10AM, Mr*** attempted to call me but reached my answering service since I was in a meeting with clients? He refused to schedule a time to speak but asked for a call back? I attempted to call Mr*** back following my client meeting and also sent him an email? This third email to Mr*** urged him to schedule an appointment for a specific time for me to call him and gave specific times during that day and the next when I would be available? I have had no response to this email or to my phone call that same day? I am attaching copies of the following:• My May email to Mr***? Note that this email contains the entire chain of email communications with Mr*** since I received his complaint? The April and May emails referenced above are included in the message chain? • May email from my answering service saying Mr*** had called but would not schedule an appointment? As I explained to you on the phone, I am a solo practitioner with a very busy practice? Thus, I have an answering service that answers all calls during business hours? During non-business hours, the calls go to my voice mail? The answering service has access to my calendar and schedules appointments and return phone calls for me routinely? Quite frankly, I pay a good bit of money for this service since (i) I want clients to be able to speak to an actual person when they call (rather than just go to voice mail); and (ii) clients can schedule appointments without having to call back or with us playing phone tag? However, if a client will not avail himself of this opportunity??"as is the case with Mr***??"I am not sure what else I can reasonably be expected to do? I would welcome an opportunity to discuss this situation with Mr***, but despite my repeated efforts I have not been able to reach him? If there is anything you could do to facilitate communication, that might be helpful? Thank you for your attention to this matter? Jeffrey AVan Doren?