UC Health- Billing

I was charged over $700 for a routine lab draw at a UC Health facility ordered by my doctor as part of my annual check up. My insurance company paid nothing on it. I contacted my insurance and started the appeal process. UC Health refused to put my account on hold while I appealed the decision of my insurance company. I set up a payment plan with UC Health to avoid being sent to collections while going through the appeals process with my insurance company. On February 27, 2020 my insurance company paid the total amount of the bill. I have spoken with UVC Health numerous times and ask that my refund of $123.00 be sent to me in the form of a check. I have been told that they would do so. But I have yet to see a refund and in fact continue to get statements showing a balance due and a past due amount. I talked today with Claudia O., a member of leadership with UC Health. She told me that they would issue a refund check but the process would take 6 to 8 weeks. I told her this wasn't satisfactory because they have had 8 weeks already and have done nothing at all to get the process started. I feel that this is a very poorly run accounting office and truly hope I never have to deal with them again. I would really appreciate your help in this matter. Thank you for your time.

Sincerely,
Denise ***
(XXX)XXX-XXXX
***@yahoo.com

I keep receiving bills from them even though I filed for bankruptcy with a lawyer and have been represented since April of 2018. My lawyer (Allstate Law Center) and myself have written and called several times and they continue to contact me. I have sent them the letter from my lawyers office of who they should call and I still get bills from them. They will not stop. They have charged me for a physical when there was no other exam done. They harass me constantly with their illegal billing. They charge for things I did not get. My lawyer is aware of yhem however I want them reported foe harrassment and wrongful coding and billing practices as well as charging for services not gotten.

We are owed back a $75 copay from 9/15/18. After 10+ attempts, they still keep telling us they are looking into it.
On 9/15/18, my wife and I took our son (***) to the UC Health Urgent Care facility at *** Harmony Road in *** CO. When they requested the $75 copay, my wife and I attempted several times to explain that we met our yearly deductible and therefore should not be required to pay. In order to get *** treatment, we ended up paying them $75. I have attempted to contact UC Health billing over 10 times. I have been told that the $75 was applied to my wifes account, which was not true. I have been told that they would escalate to their management and/or call us back, and neither has been done. I was told this morning, again, that someone would call us and nobody called. UC Health has the capability to know that we met our yearly deductible and therefore should have easily been able to return our money in the first call.

Note: See Attachment for account numbers. The number series trips a problem in this field.

I got a UCHEALTH bill to pay Dr Siri *** account xxxxxxxxx and I paid it on 22 Nov 2017. The check (#***) had the memo on the face "*** 10/18/17."

The check was cashed, but the money was sent to another account (xxxxxxxxx) for cardiology and Dr Siri Echocardio was not paid.

UCHEALTH then sent me two additional bills.
1) a second bill (double billing) for Dr Siri *** for the same amount already paid.
2) a new bill for the full amount in the second account (xxxxxxxxx) for cardiology.

I called their phone number (***) and was told of the misappropriation of the funds from check #*** They made no attempt to rectify the error and told me to pay the two new bills.

It is unacceptable to pay a specified account and have the monies sent to another account.
This seems like it is an illegal practice

Dr diagnosed already known condition.
Dr Scott O of UC Health performed surgery on my left eye 12/14/16 to seal off the blood vessel in my eye and remove the blood that had leaked into my eye. This in turn caused me to loose the vision in that eye. I also have a severe cataract in my left eye. On 2/7/17 I had a follow up visit with Dr. O at which time he told me there was nothing more he could do with my eye and to go back to a Kaiser doctor. I spoke to Kaiser about getting a eye doctor with them and just have not found one yet. In July I received a letter from Kaiser that I was being referred back to Dr O for 6 more visits. On 8/22/17 I went to Dr O's office at UC Health the technician took me back gave a a basic eye exam, tried to scan the back of my eye bust could not due to the cataract, gave me one drop of numbing solution and drop of dilation solution and I sat in the room for 30 min. Dr. O came in came in tried to exam my eye with 2 different devices to see if my retina had changed but could not due to the cataract. I asked if removing the cataract would help my vision he said no. My problem with paying this bill is why would the doctor ask for a scan of my eye knowing there was a cataract and it would not work? He has known about the cataract since day one. Along with unnecessary charges the doctor was with me a total of about 15 min. He also set my next appoint 6 months down the road which makes it February 2018.