U-Store Self Storage

The Renters lock was not secured, which left their items vulnerable to theftAfter repeated attempts to have this remedied we cut the lock, and locked the unit with a lock we sold to the tenant to secure the unit, and mailed the keys to the RenterIn our contract we make it clear that we will do whatever is deemed reasonable to secure the storage space without notice to Renter, but in this case the Renter was given every opportunity to secure the unit, and did not Thanks

Complaint: ***I am rejecting this response because: The contract that I signed does not state anything about the security of my unit They haven't proved it wasn't secure and didn't give me the agreed upon time to check and correct the issue The time that I did check, I saw my lock in place The case is already closed because they didn't respond in a timely matter
This message originally read on 10/22/
*** *** Sincerely,*** ***

On the back of our contract section states that the Renter must keep the unit locked, and if the unit is found unlocked we may take whatever measures necessary to re-secureThis can be done with or without notice, and we provided notice on more than one occasion

The Renters lock was not secured, which left their items vulnerable to theft. After repeated attempts to have this remedied we cut the lock, and locked the unit with a lock we sold to the tenant to secure the unit, and mailed the keys to the Renter. In our contract we make it clear that we will do...

whatever is deemed reasonable to secure the storage space without notice to Renter, but in this case the Renter was given every opportunity to secure the unit, and did not.
Thanks