U Lucky Dog

Hello,I am sorry but this is not trueOur prices are advertised everywhere (in our lobby and on our website.) The boarding package you are referring to must be purchased before checking out, not afterOur prices are advertised as $43/nightThe littles package is just an option when prepaid before
reservation.I have attached your receipt which includes all of the add-ons you requested, and signed for on your itinerary, as well as the tip you signed for and added when you checked out.I have just refunded you $You were charged $(nights) for, $a night each, plus a late checkout fee of $30, which again you signed acknowledging this fee on your itineraryThe littles package is $(nights), so I am reimbursing you for the difference and adding nights credit on to your account. I have also responded to your reviews onlineAs a local business owner, I appreciate your business

I am so sorry for how this was handledEven though, your roommate did approve the charge of the bordetella, it was handled very poorly after the fact, and that is not how I want my business to be ranThe customer is always rightMy manager *** will be going to management training classes and has
called to sincerely apologize for her behaviorAgain I am so sorry.I will credit the bordetella charge if not refunded alreadyAgain, please accept my sincerest apology on behalf of my manager and my employees.Best,*** ***