TZ Insurance Solutions

Recibí textos de tz insurance indicando que llamará que me darían un dinero mensual para ver si CALIFICABA eso decía el msj, pues mi esposo y yo llamamos y era para cambiarnos de plan la agente Kendra muy agresiva terrible trato queremos reportarlo

What are Medicare Advantage plans?

"Provides the same benefits as Medicare Part A and Part B".

"The above statement is a total lie...Medicare pays 80% for physical therapy...AND, Aetna pays only $2.00 out of $40.00 for physical therapy that original Medicare pays.

Constant calling,3-4 times daily.Have blocked number,but it rings at least once with each call.They are driving this household crazy.Is 20 to 30 calls a week,sometimes early in the morning or after 8 at night not harrassment?

I write in response to Complaint # [redacted] Our email messages attempt to provide information to eligible consumers about insurance products we think may be of interest to themOur mailers, and the information contained therein, comply with all applicable laws and regulationsAs per Mr [redacted] ' request, we have removed him from our email and mailing lists, and we apologize for any inconvenienceWe have also added Mr [redacted] ' telephone number to our do not call (DNC) listPlease note that it can take up to days to process a DNC requestWe strive to achieve high levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done hereAccordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Revdex.com records

I write in response to Complaint # [redacted] TZ Insurance Solutions LLC is licensed to market and sell insurance in multiple StatesThe Company operates call centers and employs sales agents who are licensed and appointed to solicit and sell insurance products and services over the telephoneThe Company also maintains websites on behalf of some of the insurance carriers it represents, where customers can input their contact information and request a call back from a licensed insurance agent to learn more about the products being offeredFollowing our investigation of this matter, it was determined that Ms [redacted] filled out a form requesting additional information pertaining to Medicare products on Aetna-MedicareAdvantage.com, a Company maintained websiteSpecifically, it appears that Ms [redacted] submitted her name and contact information on Aetna-MedicareAdvantage.com on November 5, at 1:04:p.mindicating that she was seeking a call back from an insurance agent to discuss Medicare productsAccordingly, a licensed agent from the Company called to speak with her about such productsWe understand that Ms [redacted] no longer wishes to speak with an agent from the CompanyAs per her request, we have added her telephone number to the Company’s do not call (DNC) listWe have also removed her address from the Company’s mailing listWe strive to achieve high levels of customer service and customer satisfaction, and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done hereAccordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from the Company’s Revdex.com records

sans-serif;">We are sorry to hear that Mr [redacted] had a bad experience with our company, an insurance agency duly appointed by MetLifeWe take customer service very seriously and we were upset to hear that Mr [redacted] thinks we engaged in any misleading or deceptive activity [redacted] ***, who is a California-licensed insurance agent duly appointed by MetLife, called Mr [redacted] in response to an online request to receive insurance quotesMs [redacted] was very clear about the purpose of her call and at no time during the over one hour long call did Mr [redacted] indicate that he was not interested in a life insurance policy or that he in fact had already purchased a policy from a carrier other than MetLifeAs far as his desired settlement is concerned, we would have been happy to work with MetLife cancel his life insurance policy, but our records indicate that he never actually purchased a MetLife through our agency, so we cannot cancel his policyWith respect to using his information again, we have no intention to do so and in fact have put his telephone number on our internal do not call list

I write in response to the complaint (***)Our mailers attempt to provide information to eligible consumers about products we think may be of interest to themOur mailers, and the information contained therein, comply with all applicable laws and regulationsWhile some customers are
appreciative of the information provided, we understand that some do not wish to receive such informationAs per Mr***’s request, we have removed him from our mailing list and we apologize for any inconvenienceWe strive to achieve high levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done hereAccordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Revdex.com recordsBest, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Even though I accept there responds again no where did I give out my email address or phone number to be used by them

Complaint: ***
I am rejecting this response because: While I appreciate your removing me from your mailing list, that is only one part of my request I would like you to admit that your mailers attempt to imitate official government communications and that to remedy that fact you add external wording to your mailers that clearly states that it is an advertisement for insurance While I am sure you are within legal guidelines, your mailers are intended to deceive and trick The fact that you target an older demographic makes such deception all the worse
Regards,
*** ***

I write in response to Complaint #*** *** *** is licensed to market and sell insurance in multiple StatesWe provide information to eligible consumers about products we think may be of interest to them, including *** productsWhile some customers are
appreciative of the information provided, we understand that some do not wish to receive such informationUpon our review, we have no record of having mailed or emailed anything to the mailing address or email address provided in the ComplaintNor do we have any record of having contacted in any way the individual named in the ComplaintNevertheless, inasmuch as the customer has expressed a desire to not receive any communications from us, we have added the mailing address and email address provided in the Complaint to the appropriate internal do not solicit listsNotably, because the customer has not provided a telephone number, we are unable to add the customer’s telephone number to our Do Not Call listWe strive to achieve high levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done here

I write in response to the complaint (***)Our mailers attempt to provide information to eligible consumers about products we think may be of interest to themOur mailers, and the information contained therein, comply with all
applicable laws and regulationsWhile some customers are appreciative of the information provided, we understand that some do not wish to receive such informationAs per Mr***’s request, we have removed him from our mailing list and we apologize for any inconvenienceWe strive to achieve high levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done hereAccordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Revdex.com recordsBest, *** ***

I write in response to Complaint number *** on behalf of Tranzutary Insurance Solutions and certain of its affiliates (together, the “Company”)*** is a website owned and operated by the Company where consumers can input their contact information and request a call back
from a licensed insurance agent to learn more about certain auto insurance products (the “Website”)We have investigated this matter and have no record of any correspondence or contact between Mr*** and the CompanySpecifically, we have researched our call logs, and we have no record of the Company ever calling the telephone number listed by Mr*** in the ComplaintNor do we have any record of Mr*** providing his contact information on the WebsiteWe recently became aware of an entity that is unlawfully using the Company’s “autoinsurance.com” trademark without the Company’s permissionAccordingly, the Company has filed a petition in NY State Court seeking to identify the entity so that it can demand that such entity immediately cease and desist using the Company’s trademarkWe are still awaiting the Court’s order in that matterIn the interim, we would appreciate any information that Mr*** can provide that would help us to identify the wrongdoer, such as the telephone number from which such calls were received by him and the dates and times of such callsAlthough the Company did not make the calls about which Mr*** complains, as per Mr*** request, we have added Mr*** telephone number to the Company’s do not call (DNC) listPlease note that it can take up to days to process a DNC requestWe strive to achieve high levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done here

We are sorry to hear that Mr. [redacted] had a bad experience with our company, an insurance agency duly appointed by MetLife. We take customer service very seriously and we were upset to hear that Mr. [redacted] thinks we engaged in any misleading or deceptive activity. [redacted], who is a...

California-licensed insurance agent duly appointed by MetLife, called Mr. [redacted] in response to an online request to receive insurance quotes. Ms. [redacted] was very clear about the purpose of her call and at no time during the over one hour long call did Mr. [redacted] indicate that he was not interested in a life insurance policy or that he in fact had already purchased a policy from a carrier other than MetLife. As far as his desired settlement is concerned, we would have been happy to work with MetLife cancel his life insurance policy, but our records indicate that he never actually purchased a MetLife through our agency, so we cannot cancel his policy. With respect to using his information again, we have no intention to do so and in fact have put his telephone number on our internal do not call list.

I write in response to Complaint number [redacted] on behalf of Tranzutary Insurance Solutions and certain of its affiliates (together, the “Company”). [redacted] is a website owned and operated by the Company where consumers can input their contact information and request a call back...

from a licensed insurance agent to learn more about certain auto insurance products (the “Website”). We have investigated this matter and have no record of any correspondence or contact between Mr. [redacted] and the Company. Specifically, we have researched our call logs, and we have no record of the Company ever calling the telephone number listed by Mr. [redacted] in the Complaint. Nor do we have any record of Mr. [redacted] providing his contact information on the Website. We recently became aware of an entity that is unlawfully using the Company’s “[redacted]” trademark without the Company’s permission. Accordingly, the Company has filed a petition in NY State Court seeking to identify the entity so that it can demand that such entity immediately cease and desist using the Company’s trademark. We are still awaiting the Court’s order in that matter. In the interim, we would appreciate any information that Mr. [redacted] can provide that would help us to identify the wrongdoer, such as the telephone number from which such calls were received by him and the dates and times of such calls. Although the Company did not make the calls about which Mr. [redacted] complains, as per Mr. [redacted] request, we have added Mr. [redacted] telephone number to the Company’s do not call (DNC) list. Please note that it can take up to 30 days to process a DNC request. We strive to achieve high levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done here.

I write in response to Complaint #[redacted]. TZ Insurance Solutions LLC is licensed to market and sell insurance in multiple States. The Company operates call centers and employs sales agents who are licensed and appointed to solicit and sell insurance products and services over the telephone. The...

Company also maintains websites on behalf of some of the insurance carriers it represents, where customers can input their contact information and request a call back from a licensed insurance agent to learn more about the products being offered. Following our investigation of this matter, it was determined that Ms. [redacted] filled out a form requesting additional information pertaining to Medicare products on Aetna-MedicareAdvantage.com, a Company maintained website. Specifically, it appears that Ms. [redacted] submitted her name and contact information on Aetna-MedicareAdvantage.com on November 5, 2016 at 1:04:55 p.m. indicating that she was seeking a call back from an insurance agent to discuss Medicare products. Accordingly, a licensed agent from the Company called to speak with her about such products. We understand that Ms. [redacted] no longer wishes to speak with an agent from the Company. As per her request, we have added her telephone number to the Company’s do not call (DNC) list. We have also removed her address from the Company’s mailing list. We strive to achieve high levels of customer service and customer satisfaction, and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from the Company’s Revdex.com records.

TZ insurance called several times and I finally answered the call. I requested politely they take my number from their calling list. The very next day they called. I answered and reminded her I had requested to be removed. As soon as I did that, she HUNG UP ON ME. No sorry, no I understand, no acknowledgement of MY request. Since that is what bad brands do, I called them back to let the owner know what his workers were doing and he refused to even acknowledge the bad practice and asked if what I wanted was to be removed. I said yes and I want people to act appropriately to the public. He said he didn't think he owed me any kind of apology so I told him that his brand was losing credibility with me. He said something similar so I told him I was going to recommend people NOT use their business. He said Have a happy holiday. Businesses that simply hang up on non-customers are stating quite loudly they only care about making money and I am NOT IMPORTANT enough to even be polite. I would not do business with a company that has NO basic Customer Relations. I couldn't possibly be served well by companies that are not listening to the public. By all appearances they are self serving.

I write in response to Complaint #[redacted]. Our email messages attempt to provide information to eligible consumers about insurance products we think may be of interest to them. Our mailers, and the information contained therein, comply with all applicable laws and regulations. As per Mr. [redacted]'...

request, we have removed him from our email and mailing lists, and we apologize for any inconvenience. We have also added Mr. [redacted]' telephone number to our do not call (DNC) list. Please note that it can take up to 30 days to process a DNC request. We strive to achieve high levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Revdex.com records.

write in response to Complaint #[redacted]. TZ Insurance Solutions LLC is licensed to market and sell insurance in multiple States. The Company operates call centers and employs sales agents who are licensed and appointed to solicit and sell insurance products and services over the telephone....

Following our investigation of this matter, we determined that Ms. [redacted] received and responded to a mailer from our Company, requesting additional information pertaining to Medicare related insurance plans and consenting to being contacted by our Company. Accordingly, a licensed agent from the Company called Ms. [redacted] to speak about such products. While some customers are appreciative of the information provided by our licensed agents, we understand that some do not wish to receive such information. We understand that Ms. [redacted] no longer wishes to speak with an agent from the Company. As per Ms. [redacted] request, her telephone number was added to our do not call (DNC) list. We have also removed Ms. [redacted] address from our mailing list. We apologize for any inconvenience to Ms. [redacted]. Please note that it can take up to 30 days to process a DNC request. We strive to achieve high levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customer’s satisfaction, as we have done here. Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Revdex.com records.

sans-serif;">We are sorry to hear that Mr. [redacted] had a bad experience with our company, an insurance agency duly appointed by MetLife. We take customer service very seriously and we were upset to hear that Mr. [redacted] thinks we engaged in any misleading or deceptive activity. [redacted], who is a California-licensed insurance agent duly appointed by MetLife, called Mr. [redacted] in response to an online request to receive insurance quotes. Ms. [redacted] was very clear about the purpose of her call and at no time during the over one hour long call did Mr. [redacted] indicate that he was not interested in a life insurance policy or that he in fact had already purchased a policy from a carrier other than MetLife. As far as his desired settlement is concerned, we would have been happy to work with MetLife cancel his life insurance policy, but our records indicate that he never actually purchased a MetLife through our agency, so we cannot cancel his policy. With respect to using his information again, we have no intention to do so and in fact have put his telephone number on our internal do not call list.

How can a person stop the never ending phone calls from this company? Every half hour they call and now have started leaving messages on my recorder. I have never done business with this company and certainly never will.