Hi [redacted] ,I am very sorry to hear about this situation and the fact that you attempted several times to contact your sales representative after the sale to no availI believe our VW sales manager, [redacted] ***, has contacted you by now in order to get the key and owner's manual situated and when you come to pick back to the dealership to pick them up, we will also take your Beetle to the gas station for a full tank of gas.Thank you very much for bringing this matter to our attention and I apologize again about our lack of communication with you regarding this matter.Sincerely, [redacted]
Hi [redacted] ,I am very sorry to hear about this situation and the fact that you attempted several times to contact your sales representative after the sale to no availI believe our VW sales manager, [redacted] ***, has contacted you by now in order to get the key and owner's manual situated and when you come to pick back to the dealership to pick them up, we will also take your Beetle to the gas station for a full tank of gas.Thank you very much for bringing this matter to our attention and I apologize again about our lack of communication with you regarding this matter.Sincerely, [redacted]