Styles by Gina Rodin

My appointment was in March 2019. I had described to Gina R in a text with pictures what I was looking for PRIOR to my appointment. I told her after the service that it was not what I expected. Her response was that she thought it looked beautiful. Prior to and during my appointment, I asked for cooler blonde "baby lights" which by definition are small ribbons of color and allow for natural/base color to show throughout. My natural color is dark/ashy blonde. The pictures I had text her prior to my appointment-and that we looked at together-supported what I was asking for. She encouraged me to do more of the ribbons of highlights throughout my hair than I originally asked for. In all the pictures we looked at together, you could clearly see how dark the roots/base were and I had been very clear with her that I was comfortable with my natural color throughout-for both future maintenance and cost reasons. And I just wanted to have a "sun kissed" look. At no point did I ever show her a picture of an all over cool blonde and say this is what I want my hair color to look like. Nor did she show me a picture of an all over cool blonde and I agreed to it. Yet I left with an all over cool blonde effect with very little of my natural color remaining. In fact, she commented on how the toner she used seemed to have changed my natural color (what was remaining of it). When I shared my grievance in more detail with Gina the next morning, she did not apologize for not providing the service requested (she offered an apology for how I felt about it-not an acceptance of any responsibility for it). She did not offer to fix it so that I could have what I asked for, and she most certainly did not offer to refund part or all of what I paid. She stated that she gave me a very natural color that was seamless. I found her response to be lacking in accountability, humility, and basic integrity, professionalism.