Two Marines Moving

In November 2018, I contracted with Two Marines Moving to move me out of my apartment and put my furniture into their storage facility while my new home was being renovated. When the two movers arrived, they were not prepared and did not bring the right tools to disassemble my furniture. As a result, they stripped the screws to the legs on a $4000 sofa and when they couldn't remove the legs, they attempted to ram the sofa through the door, which caused further damage to the sofa. When I contacted the company to discuss my dissatisfaction, I was told they would do everything to take care of it and make it right. However, I could not file a claim because my furniture was in their possession and they said I needed to wait until was delivered in case other items were damaged. In light of the damage that the movers admitted to that day, I was still charged full price for the move-out and no credit or refund was given despite the damage that occurred in my presence with the sofa.

Last week, after almost six months, I scheduled to have my furniture delivered to my new home. Of course, the company again demanded their money up front with no consideration or regard for my previous experience. Reluctantly I agreed and paid the delivery charge. Unfortunately, moving day is a day I will never forget. As my furniture was being carried into my new home, I could hear and witness the movers hitting the door frames and walls, which caused significant damage to my freshly painted and renovated home. As my furniture was placed in the respective rooms, I discovered extensive damage to at least six pieces of furniture with a value of more than $10000. In response, I immediately contacted the company and asked to speak with someone in management to express my frustration. Once again, I was told that I needed to go through the claims process and they would make it right.

As of today, after calling several times a day and sending a countless number of e-mails with pictures, the company has done NOTHING!

Or March 27, *** conducted a move for me from *** to *** When they arrive at the new home in *** back there large truck into my very long driveway but in the process drove into the newly installed side and left a 7 foot deep and a 15 foot long hole in the sod when he accidentally drove into the yard. I filed a claim with *** to get it fixed. The claims department and ask for an estimate from a long care company. I called a lawn care company and got an estimate which was about $800. I had planned to do the work myself with the money. However, *** declined to pay me for the damage and instead told me to get a company to do the work and they would reimburse me. I have asked him repeatedly on a number of occasions to pay me directly since I am the owner of the property. *** has declined to pay me. I paid *** well over $1600 to conduct the move – I hired a professional moving company because I want the job done right and I knew they were insured. I told him that this is unacceptable in that I will like payment for the damage immediately.

I hired this company because I useto work here many years ago. I guess my old boss / the owner, Nick, doesn't care so much anymore after they expanded the company. I contacted them 4 times in regards to damages and never heard back. the biggest damage is my new wooden floors on a new construction home that has scratches all over. I am disputing the charge with my credit card company and notified two marines. they still didn't respond. Eventually they did, and I thought I'd give them a second chance.

After failing to address the initial claim, I clearly stated that I wanted an estimate to be done at the minimum no later than today, 22 DEC 17.

As veterans, we all learned about time, condition, and standard. We know how important time hacks are, there should have been a primary, alternate, contingency, and emergency plan to have this done after giving Two Marines a second chance to make this right. If I had least been called to schedule an estimate, I may have provided an extension but that was not even done. Furthermore, I am less than a 5 minute drive from the office in Alexandria, so a representative could have easily taken 15 minutes of the day to assess the damage.

When two marines shared a garage space with a small auto shop while renting uhauls, Nick had us working on the holidays all the time. I have received an independent estimate that came to be about $4000. We purchased a brand new home, with all new wood floors. Thus, I expect the floors to be fully replaced.

There's a saying popular saying "Fool me once, shame on you. Fool me twice, shame on me. "

I will dispute all charges with my credit card company, and provide TMM an invoice on difference of costs for repairs.

Like many others that were burned before me, DO NOT USE THESE GUYS! they are severely OVERPRICED and have a LACK of consideration for your time or money! As a fellow vet, I too thought to help out the Vet community. This decision financially burned my family. The quotes are ridiculous, but we STILL chose this company. When we called them on the fact that they charged 3 TIMES the amounts EVERY DAY of the move -- not to mention that they move with NO SENSE OF URGENCY and there was more broken stuff than I've had in the last 25 years of moving-- there was NO return phone calls nor basic customer service. This place is a scam and I will be reporting them to the Revdex.com for failure to abide by simple laws (ie 110% law for a non binding move) and even to follow up after all attempts at contacting them. A local move should NOT cost as much as an international move! Such a disappointment!!!!