Two Brothers Landscaping

Janneth Garcia participated in two challenges at The Camp TC OxnardThe first began 9/12/and the last one started 10/31/I have attached the Challenge agreement for your review and recordsPer the agreement in order to qualify for a refund one must complete multiple task such as, workout times in days, check in on The Camp Facebook page times, follow our meal plan, post a Facebook and Yelp review, etcPlease review: 3)Visit camp days per week (she did workouts the first challenge but only the second challenge)Check in and write a short sentence about your experience with the Challenge(You must have a total of Facebook check ins by day 42)This is very clearJanneth initialed but did not comply during either of the challengesInstead she liked post from other peopleShe created a Facebook just for the challenge and only added "M [redacted] " as a friend but did nothing elseWe instruct all challengers on the rules, we provide English and Spanish speaking team members so that we are very clearJanneth has friends who also completed the challenge and did everything as instructedJanneth Garcia does not qualify for a refund due to not completing the requirements of the ChallengeWe are happy to extend an additional months of training but no refund will be issued when she did not participate in marketing our facility on FacebookWe have already extended weeks of training plus Janneth Garcia lost 47.2lbs under our guidance and training

Cyndi Orosco signed up for our Week Challenge on September 9, and paid $with check noShe attended our nutrition seminar on September 10, and received a nutrition bibleShe was weighed in, video taken and issued a barcode for her membershipShe received valuable nutrition information and nutrition bible which we usually charge $for as a separate service if requested to be done outside of the ChallengeCyndi then requested to be moved from the Challenge after she attended the nutrition seminar to a regular membership which we were willing to accommodate until we received notice that she put a stop pay on her checkI am still quit unsure why we were made out to be the bad guys in this situationWe are very clear about our services, the cost and expectationsShe is the one who illegally bounced a check and demanded not to be charged an NSF and be relieved of her responsibilityWe agreed to a cancellation fee and NSF fee payment of $so that we did not have to deal with this personI apologize for the delay in my response but I honestly did not get your letters until last FridayThis is a very timely process for this person who unfairly filed a complaint against The Camp[redacted] The Camp Team

Complaint: I am rejecting this response because: Facebook account for The Camp Transformation was created by me in September I posted and promoted The Camp in the time frame I attendedI have documentation to show proof which I provided to The Camp but that has been dismissedAny assistance from staff at the physical location in Oxnard,CA to resolve this types of issues are inadequate and poorStaff only provide customers with an e-mail address to resolve disputes Regards, J [redacted]

Janneth Garcia participated in two challenges at The Camp TC OxnardThe first began 9/12/and the last one started 10/31/16. I have attached the Challenge agreement for your review and recordsPer the agreement in order to qualify for a refund one must complete multiple task such as,
workout times in days, check in on The Camp Facebook page times, follow our meal plan, post a Facebook and Yelp review, etcPlease review: 3)Visit camp days per week (she did workouts the first challenge but only the second challenge)Check in and write a short sentence about your experience with the Challenge(You must have a total of Facebook check ins by day 42)This is very clearJanneth initialed but did not comply during either of the challengesInstead she liked post from other peopleShe created a Facebook just for the challenge and only added "M*** ***" as a friend but did nothing elseWe instruct all challengers on the rules, we provide English and Spanish speaking team members so that we are very clearJanneth has friends who also completed the challenge and did everything as instructedJanneth Garcia does not qualify for a refund due to not completing the requirements of the ChallengeWe are happy to extend an additional months of training but no refund will be issued when she did not participate in marketing our facility on FacebookWe have already extended weeks of training plus Janneth Garcia lost 47.2lbs under our guidance and training

Please provide the proof of the 60 checkins on The Camp Facebook page that show up on your Facebook page timeline for the period of the two challenges. Each post should reflect a brief statement per the agreement. We will happily refund the $497 with proof of the requested information sent through the Revdex.com to review.We have been responsive to all your emails but understand you are frustrated because you do not agree with our response. One of our managers, Helen, has tried to reach you without success. We will wait for your proof to move forward with your request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11730026 and this matter has been resolved.  Certain details mentioned in the business's response are untrue and I would like to clarify.  I never stated I was unwilling to pay the NSF, this I mention in my initial complaint to the Revdex.com and I have this documented via emails to the business as well.  I was never initially told about a $199 nutrition meeting fee.  Their "nutrition bible" is not healthy nor valuable, in fact is quite dangerous from a health care standpoint.  This I expressed my concerns about.  I never made this business out to be the "bad guy" as they mention.  I attempted for approximately one month to resolve this issue, yet continued to receive misinformation regarding my contract, additional fees and was threatened to be sent to collections.  I was finally able to settle this matter after I advised the business I was going to seek legal advice.In the end, this issue has been resolved as I chose to pay a cancellation fee and NSF.
Regards,
[redacted]

Cyndi Orosco signed up for our 6 Week Challenge on September 9, 2016 and paid $497 with check no. 1005. She attended our nutrition seminar on September 10, 2016 and received a nutrition bible. She was weighed in, video taken and issued a barcode for her membership. She received valuable nutrition...

information and nutrition bible which we usually charge $199 for as a separate service if requested to be done outside of the Challenge. Cyndi then requested to be moved from the Challenge after she attended the nutrition seminar to a regular membership which we were willing to accommodate until we received notice that she put a stop pay on her check. I am still quit unsure why we were made out to be the bad guys in this situation. We are very clear about our services, the cost and expectations. She is the one who illegally bounced a check and demanded not to be charged an NSF and be relieved of her responsibility. We agreed to a cancellation fee and NSF fee payment of $25 so that we did not have to deal with this person. I apologize for the delay in my response but I honestly did not get your letters until last Friday. This is a very timely process for this person who unfairly filed a complaint against The Camp.[redacted] The Camp Team

Complaint: 11939575
I am rejecting this response because: Facebook account for The Camp Transformation was created by me in September 2016. I posted and promoted The Camp in the time frame I attended. I have documentation to show proof which I provided to The Camp but that has been dismissed. Any assistance from staff at the physical location in Oxnard,CA to resolve this types of issues are inadequate and poor. Staff only provide customers with an e-mail address to resolve disputes.  
Regards,
J[redacted]