Twisted X Boots Reviews (%countItem)
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Twisted X Boots Rating
Address: PO Box 1419, Decatur, Texas, United States, 76234-6145
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I bought them hearing all the rage about how good they are, well about 2 weeks later the sole started to peel notified them they said it's normal and there's nothing they could do since they'd been used, less than a year later now the right boot leans over making them useless, notified them all they said was sorry for your displeasure. Decided to get them repaired since I'd gotten very little use of them, repairman stated manufacturer defect there was nothing he could do, so now I have to invest in another pair of boots because of their poor craftsmanship. They never seemed to care from the start about customer satisfaction
Back in February I bought Twisted X work boots in TX while working. Two months later the boots started falling apart with minimal wear and tear. I emailed customer service and they told me to return them to the store I bought them from. Well I live in FL and that’s not possible. I travel for work and need my work boots. I spent $180 thinking they were a good boot. Now 8 months later the steel toe portion is digging into my feet. I’ve emailed customer support a few times and haven’t heard anything back.
October 23, 2017
Revdex.com Corporate Office***To Whom It May Concern:
Twisted X, Inc. is a distributor/wholesaler of footwear product. We only sale through retail channels and do not sale, distribute or provide product directly to the public. As part of our Dealer Agreement, we allow our retail partners to work with consumers to get the product they are looking for and to resolve any issues that might arise. We advised Mr. Arnold to contact the store where he purchased them as part of our agreement with our retailers. He may also take them to a retailer near him and we will work with that retail partner to examine the boots and determine the course of action when they contact us.
We certainly want to rectify any issues related to manufacturer defect and will gladly work through the proper channels to resolve a defect issue.I hope this information helps reach a suitable resolution.
Sincerely,
***
Twisted X, Inc