Twinings North America, Inc.

I spoke with complaint ID# [redacted] today, Friday April 7th, 2017 at 2:15pm. She explained to me the main reason she wanted to get in touch with us is because she is a loyal consumer who wanted to make sure we were aware one of our products was not at top quality.  I took...

down the blend name & count to share the experience with our team.  A request was just placed for the consumer to receive a case of tea and a 6 slot tea chest.Consumer was happy she was able to share the experience finally.

Review: I purchased the collectable 12 slot tea case and the mixed tea set (120 bags of tea) that comes together as a gift for my mother.The company sent me the box, and did not send the tea.I emailed them and called them multiple times but never received any response other than their automated system.Desired Settlement: I just want the tea that I purchased so I can give my mother her present.