Twenty-one Truck & Auto Repair

Initial Business Response /* (1000, 5, 2016/06/03) */
First this *** *** (***) already dropped and damaged ***That is why hinges are brokenSecond when we find touch screen is not working we call the customer and get approve to order the touch screen and digitizerThird we
did not damage his laptop motherboard, he can send back to *** manufacturer to check any physical damage on itFourth when I find motherboard has problem we call the customer many timesAnd his cellphone has no voice message, so we cannot leave messageWe did not force him to buy a new laptop from usWe can send back to *** manufacturer to fix the motherboard, but this laptop already out of warranty, so customer needs pay for the cost
When computer after drop and damage, some components will be dead now or later depends on the components situation, Such as mother board or hard drive etc
Initial Consumer Rebuttal /* (3000, 7, 2016/06/15) */
Thank you for your reply
As expected, the business owner is *** pretending that they are not responsible for dead motherboardLaptop was neither dropped nor damagedIt was working fine, the only problem was that while folding it, upper part was not equally aligning with the bottom partAfter inspection, technician told me that hinges are part of rear cover so they have to replace hinges/rear coverAfter three weeks, technician called me that they fix the rear cover and laptop is working fine but touch screen feature is not working so it is obvious that at that stage motherboard was workingIf the motherboard was not working why they asked me to pay another CAD for digitizer (touch screen feature)*** *** *** *** *** *** *** *** *** *** *** *** *** *** when technician realized it is dead then he called me informing that motherboard is not working
All these circumstances leads to understand that *** *** *** was dead under their possession while they were working on it and eventually they are responsible for the damage *** *** *** *** *** ***
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If business owner wants to establish reason of failure of motherboard they can sent it to *** at their cost
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