Re: Heather [redacted]Case #[redacted]Dear Ms. [redacted]:Guest Services DepartmentArlene [redacted] - [redacted]Thank you for giving us the opportunity to respond to Ms. [redacted] ' s ongoing concerns.1 am sorry that Ms. [redacted] is unhappy with our previous response. However, you did notforward her additional comments with yo ur cover letter.We value Ms. [redacted]'s business and ap preciate your cooperation in fo rwarding theinformation to us.Sincerely,[redacted]Guest Services[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. Thank You, I received compensation today . I don't believe I would have gotten it if it hadn't been for the Revdex.com . The Revdex.com has helped me out a couple of times now. Thank You [redacted]
I am sorry that Mr. [redacted] was unhap py with our response. As stated in my letter dated7/22/ 15, I need a readable copy of his cash register receipt, so I Can investigate his concerns.Without this information, I am unable to assist him in any way.I have, therefore, closed Mr. [redacted]'s file at this time.
I am sorry if Mr. [redacted]was unhappy with our previous response. Please refer to my letterdated 7/ 1711 5. We have thoroughly reviewed his claim and can find nothing that wouldchange our response of that stated previously.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the rebate
he received. Unfortunately, we do not have access to the rebate clearinghouse's
records. Please ask Mr. [redacted] to send readable copies ofhis cash register
receipts for...
any transactions on which he feels he is owed additional rebate
monies to my attention at the address shown below. We will then be better able
to address his concerns.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
David [redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem with his cordless electric mower. Thewarranty on the mower is held and administered by the manufacturer. We would like toassist Mr. [redacted] in filing 11 warranty claim. However, in order to do so we need a copy of hiscash register receipt and, if lhe mower has been taken to an authorized service center, a copyof the shop's diagnostic analysis report, so we can expedite a claim with the manufacturer.This information call be sent to my attention at the address listed below.We value Mr. [redacted] 's business and appreciate his cooperation in this matter.
Thank you for giving us the opportunity to respond
to Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] lost a merchandise credit
check. Please ask him to send a readable copy of the return transaction on
which the credit was issued, or a copy of a receipt on which the credit was
used. We will then...
attempt to track any remaining balance. Also, if Mr. [redacted]
has rebates due, he may submit readable copies of any cash register receipts to
my attention at the address listed below. We will then be better able to
research his request.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted]:Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.We are very sorry that Mr. [redacted] unhappy with the
appliance he purchased. Due to warranty restrictions from the manufacturer, we
cannot simply accept the return of the stove after the initial seven...
day
period. The warranty information is clearly printed on the cash register
receipt. However, if the factory-authorized repair center finds that the
appliance is defective and cannot be repaired, an authorization to return it
will be issued.INC.Occasionally,
new equipment does need some adjustment to work properly. This does not make
the equipment defective and a factory-authorized repair center is fully capable
of making those adjustments. We would encourage Mr. [redacted] to continue working
with [redacted] to have his stove serviced.We value Mr.
[redacted]'s business and appreciate his cooperation in this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we are not pursuing anything more at this time. My mother is dying and I have more important things to think about than Menards ripping off it's customers. I hope the next customer to buy a freezer from you will think twice and go somewhere else.
Regards,
Lorraine [redacted]
Thank you
for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry
that Mr. [redacted] was unhappy with his order. According to our records, the
missing parts have been reshipped and I firmly believe that his order is
complete.
Thank you for giving us the opportunity to respond to Mr. [redacted]·s ongoing concerns.I am sorry that Mr. [redacted]was unhappy with our previous response, However, if he wouldlike us to assist him in making the warranty claim, we do need a readable copy or the factoryauthorized repair center's diagnostic analysis report.We have temporally closed his file pending the receipt or the requested report.Sincerely,~:~
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not able to respond, there was no message...
I appreciate everything the Revdex.com has done to assist in this matter but it is clear the representatives from Menards have not properly read or considered anything I have said. I understood their policy and explained to them how I made an...
attempt to return the items but was misled by their employee who would not assist and did not know their return policy. I explained this numerous times through your reply service and previously when I made an attempt to resolve the situation over the phone and it's almost like an automatic response. They're giving the same response just wording it differently. It's perfectly ok, me and my wife decided we would find something in their store to purchase with the return credit receipt and just not deal with their business any further. We have been totally dissatisfied with the way they handled this issue. We also find them to be totally unprofessional when it comes to taking responsibility for the actions of their employees and as stated previously we wish them the best in their future business endeavors. We are god fearing people and do not wish anything bad on anyone,however the public and local communities are what made Menards a successful business. Each individual customer contributed to their success and will continue to do so or slowly begin to withdraw based on cold responses and a lack of concern for the opinion of their customers. Continuing success depends heavily on how you represent and how that is perceived through experience. Word of mouth is also one of the best advertising tools ever. I have nothing good to say about them now and trust I will definitely have nothing good to say about their company in the future, only the truth!
Thank you,
Bernard [redacted].
I am sorry that Ms. [redacted] is unhappy with the refrigerator she purchased. It is my understanding that the unit is currently covered under the extended warranty. AMT/Warrantech controls the day to day operations of the extended warranty and Ms. [redacted]'s claim needs to be processed through them to contact Ms. [redacted] immediately regarding the disposition of her claim.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. I have received replacement merchandise from Menard's regarding complaint [redacted]. I am satisfied with the results, although it took weeks for them to respond. Thank you for your help in this matter.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is unhappy with the
rebate he received. This $1.97 rebate was for a purchase of green treated
lumber at our [redacted] location on 10/07/16. I have been unable to locate the
transaction...
from 10/08/16 at our [redacted] location. Please ask Mr.
[redacted] to send a readable copy of the receipt from 10/08/16 to my attention
at the address shown below and I will make sure that he receives any rebate
that he is due.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was upset. The security team, which initially stopped Ms.[redacted], are employees or an independent security company who have received extensivetraining in retail security. While we are sorry that...
Ms. [redacted] was inconvenienced, theywere not charged with anything and were free 10 leave at any time. Security stops arc notaccusatory, but are done to clarify any questionable activity seen on camera.We sincerely apologize and appreciate Ms. [redacted]'s understanding in this matter
Re: Heather [redacted]Case #[redacted]Dear Ms. [redacted]:Guest Services DepartmentArlene [redacted] - [redacted]Thank you for giving us the opportunity to respond to Ms. [redacted] ' s ongoing concerns.1 am sorry that Ms. [redacted] is unhappy with our previous response. However, you did notforward her additional comments with yo ur cover letter.We value Ms. [redacted]'s business and ap preciate your cooperation in fo rwarding theinformation to us.Sincerely,[redacted]Guest Services[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. Thank You, I received compensation today . I don't believe I would have gotten it if it hadn't been for the Revdex.com . The Revdex.com has helped me out a couple of times now. Thank You [redacted]
I am sorry that Mr. [redacted] was unhap py with our response. As stated in my letter dated7/22/ 15, I need a readable copy of his cash register receipt, so I Can investigate his concerns.Without this information, I am unable to assist him in any way.I have, therefore, closed Mr. [redacted]'s file at this time.
I am sorry if Mr. [redacted]was unhappy with our previous response. Please refer to my letterdated 7/ 1711 5. We have thoroughly reviewed his claim and can find nothing that wouldchange our response of that stated previously.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the rebate
he received. Unfortunately, we do not have access to the rebate clearinghouse's
records. Please ask Mr. [redacted] to send readable copies ofhis cash register
receipts for...
any transactions on which he feels he is owed additional rebate
monies to my attention at the address shown below. We will then be better able
to address his concerns.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
David [redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem with his cordless electric mower. Thewarranty on the mower is held and administered by the manufacturer. We would like toassist Mr. [redacted] in filing 11 warranty claim. However, in order to do so we need a copy of hiscash register receipt and, if lhe mower has been taken to an authorized service center, a copyof the shop's diagnostic analysis report, so we can expedite a claim with the manufacturer.This information call be sent to my attention at the address listed below.We value Mr. [redacted] 's business and appreciate his cooperation in this matter.
Thank you for giving us the opportunity to respond
to Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] lost a merchandise credit
check. Please ask him to send a readable copy of the return transaction on
which the credit was issued, or a copy of a receipt on which the credit was
used. We will then...
attempt to track any remaining balance. Also, if Mr. [redacted]
has rebates due, he may submit readable copies of any cash register receipts to
my attention at the address listed below. We will then be better able to
research his request.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted]:Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.We are very sorry that Mr. [redacted] unhappy with the
appliance he purchased. Due to warranty restrictions from the manufacturer, we
cannot simply accept the return of the stove after the initial seven...
day
period. The warranty information is clearly printed on the cash register
receipt. However, if the factory-authorized repair center finds that the
appliance is defective and cannot be repaired, an authorization to return it
will be issued.INC.Occasionally,
new equipment does need some adjustment to work properly. This does not make
the equipment defective and a factory-authorized repair center is fully capable
of making those adjustments. We would encourage Mr. [redacted] to continue working
with [redacted] to have his stove serviced.We value Mr.
[redacted]'s business and appreciate his cooperation in this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we are not pursuing anything more at this time. My mother is dying and I have more important things to think about than Menards ripping off it's customers. I hope the next customer to buy a freezer from you will think twice and go somewhere else.
Regards,
Lorraine [redacted]
Thank you
for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry
that Mr. [redacted] was unhappy with his order. According to our records, the
missing parts have been reshipped and I firmly believe that his order is
complete.
Thank you for giving us the opportunity to respond to Mr. [redacted]·s ongoing concerns.I am sorry that Mr. [redacted]was unhappy with our previous response, However, if he wouldlike us to assist him in making the warranty claim, we do need a readable copy or the factoryauthorized repair center's diagnostic analysis report.We have temporally closed his file pending the receipt or the requested report.Sincerely,~:~
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not able to respond, there was no message...
posted from the business.
Regards,
I appreciate everything the Revdex.com has done to assist in this matter but it is clear the representatives from Menards have not properly read or considered anything I have said. I understood their policy and explained to them how I made an...
attempt to return the items but was misled by their employee who would not assist and did not know their return policy. I explained this numerous times through your reply service and previously when I made an attempt to resolve the situation over the phone and it's almost like an automatic response. They're giving the same response just wording it differently. It's perfectly ok, me and my wife decided we would find something in their store to purchase with the return credit receipt and just not deal with their business any further. We have been totally dissatisfied with the way they handled this issue. We also find them to be totally unprofessional when it comes to taking responsibility for the actions of their employees and as stated previously we wish them the best in their future business endeavors. We are god fearing people and do not wish anything bad on anyone,however the public and local communities are what made Menards a successful business. Each individual customer contributed to their success and will continue to do so or slowly begin to withdraw based on cold responses and a lack of concern for the opinion of their customers. Continuing success depends heavily on how you represent and how that is perceived through experience. Word of mouth is also one of the best advertising tools ever. I have nothing good to say about them now and trust I will definitely have nothing good to say about their company in the future, only the truth!
Thank you,
Bernard [redacted].
I am sorry that Ms. [redacted] is unhappy with the refrigerator she purchased. It is my understanding that the unit is currently covered under the extended warranty. AMT/Warrantech controls the day to day operations of the extended warranty and Ms. [redacted]'s claim needs to be processed through them to contact Ms. [redacted] immediately regarding the disposition of her claim.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. I have received replacement merchandise from Menard's regarding complaint [redacted]. I am satisfied with the results, although it took weeks for them to respond. Thank you for your help in this matter.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is unhappy with the
rebate he received. This $1.97 rebate was for a purchase of green treated
lumber at our [redacted] location on 10/07/16. I have been unable to locate the
transaction...
from 10/08/16 at our [redacted] location. Please ask Mr.
[redacted] to send a readable copy of the receipt from 10/08/16 to my attention
at the address shown below and I will make sure that he receives any rebate
that he is due.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was upset. The security team, which initially stopped Ms.[redacted], are employees or an independent security company who have received extensivetraining in retail security. While we are sorry that...
Ms. [redacted] was inconvenienced, theywere not charged with anything and were free 10 leave at any time. Security stops arc notaccusatory, but are done to clarify any questionable activity seen on camera.We sincerely apologize and appreciate Ms. [redacted]'s understanding in this matter