Turtle Bay Shell

The customer stated that she would like the $illegal ATM fee refundedThere is a sign next to the cash register where all customers can see it that states that there will be a $ATM fee charged on all purchases less than $(Our fees for credit card transactions are higher than the markup on our products on the small transactions, most stores in our area have the same fees) The customer also stated that the cashier just shrugged when asked why she was being charged the fee; some of the cashiers don't speak English well and others don't like to explain due to the fact that allot of customers want to argue with them over something that they have no control overI will ask the employees to please answer the customers questions

The customer stated that she would like the $.49 illegal ATM fee refunded. There is a sign next to the cash register where all customers can see it that states that there will be a $.49 ATM fee charged on all purchases less than $5.00. (Our fees for credit card transactions are higher than the...

markup on our products on the small transactions, most stores in our area have the same fees) The customer also stated that the cashier just shrugged when asked why she was being charged the fee; some of the cashiers don't speak English well and others don't like to explain due to the fact that allot of customers want to argue with them over something that they have no control over. I will ask the employees to please answer the customers questions.

Review: Purchase two bottles of soda from Turtle Bay Shell, the price on the lable and the drink itself was $.99. When I went to purchase the two items I was charged $2.73. I questioned the cashier why the price was so high and he just shrugged. I asked for a reciept to review the charges as the total seemed high for the products I purchase. Upon reviewing the reciept I noticed there was a $.49 ATM fee. When I inquired about the ATM fee the cashier again just shrugged. I did not use the ATM at any point while I was there, only my debit card. Because the ATM fee was rung in like a product I was also charged tax on the item that I should not have been.Desired Settlement: I would like to be refunded the $.49 ATM fee that was illegally charged to my debit card.

Business

Response:

The customer stated that she would like the $.49 illegal ATM fee refunded. There is a sign next to the cash register where all customers can see it that states that there will be a $.49 ATM fee charged on all purchases less than $5.00. (Our fees for credit card transactions are higher than the markup on our products on the small transactions, most stores in our area have the same fees) The customer also stated that the cashier just shrugged when asked why she was being charged the fee; some of the cashiers don't speak English well and others don't like to explain due to the fact that allot of customers want to argue with them over something that they have no control over. I will ask the employees to please answer the customers questions.