Turnkey Roofing Of Florida

While working on a project in Mr.' neighborhood, one of our roofing sales Account Managers noticed that Mr.' roof had suffered damage from a storm that had recently impacted the neighborhood. Our Account Manager inquired with Mr. about performing a free roof inspection to ascertain as to whether his roof had also been impacted by recent storm activity in the neighborhood. After completing the roofing inspection and documenting any discovered storm damage in pictures and sharing those pictures with Mr. our Account Manager advised Mr. about his options for replacing the roof. Mr. was told that the damage may or may not be covered by his insurance company and that our company could assist him with the process of filing a claim with his insurance company. Mr. agreed to have Turnkey assist him and our Account Manager thoroughly explained the terms of our contingency agreement for assisting homeowners with an insurance claim for a roof replacement. At NO time did Mr. request an estimate and as apart of our contingency agreement we informed Mr. that his primary financial obligation would be paying his insurance deductible and if approved his insurance company would pay the cost beyond his deductible and that Turnkey would provide the labor and material to complete the project based on the insurance company estimate. Mr. agreed to those terms. We moved forward with assisting Mr. with his insurance claim to the point approval by his insurance company and installation of his new roofing system installation. During the installation, we attempted to collect Mr.' insurance deductible and initial disbursement check from his insurance company. Mr. refused to pay until the project was completed. We obliged, we completed the project in one day as it is a part of our standard operational practice to complete a roof of the size of Mr.' home weather and county inspections permitting. Upon completion we attempted to collect payment and again Mr. refused to honor his financial obligation by paying his insurance deductible as well as the initial payment disbursement from his insurance company. After weeks of attempting to collect payment from Mr. he eventually released only the initial payment he received from his insurance company and again refused to pay his insurance deductible. The check from Mr.' insurance company also listed his mortgage company as a payee as well. We sent the check out to his mortgage company and expected them to return the check to Mr.. However, Mr.' mortgage company required additional documentation before they would release the check back to him. Turnkey made multiple attempts to coordinate with Mr. to get the required paperwork completed and sent to Mr.' mortgage company, time and time again Mr. avoided and would not return multiple phone calls requesting his assistance to expedite the return of the insurance check from his mortgage company. It was only after receiving legal correspondence from Turnkey's legal council that Mr. began to return calls made to him. During each of his communication attempts with our office staff, Mr. was extremely verbally abusive to our staff to the point of threatening physical violence against our employees. When communicating with Mr., we have repeatedly attempted to inform him that we are simply looking to have him pay his insurance deductible and assist us with providing the necessary information to his mortgage payment to his insurance company. As of the date of this complaint being filed Mr. has finally made his finally made his payment for his insurance deductible 4 weeks after the originally due date. Mr. continues to refuse to assist Turnkey with collecting the disbursements from his mortgage company.