Turner's Outdoorsman

Today we had a very bad experience at Turners Outdoors on Blackstone/ Bullard in Fresno. We wanted to share this with everyone.

Our number got called by an employee named Phil, he asked what we was there for. We told him it was for a gun transfer. He rolled his eyes immediately and shook his head at us. I asked, Do you not want to service us? He told us, rudely that tranfers takes a long time to do and that he did not like to do them. He commented that was probably why they had asked him to come to the back to help out.

He avoided my question and asked where our gun was. We told him it was with us. He said why we didn’t check it in. We told him no one asked us to. We explained that we carried it in the store for half an hour and not once did an employee or manager in the store inform us it had to be checked in first. Mind you, this is our first time doing a gun transfer ever.

Rudely, he told us there is a posting at the door! I said, are you expecting all Turner customers to read all postings at the door prior to coming in? Again he avoided the question and babbled to another customer how it was posted on the door and we should have seen it. Note: this part should have never been said by the employee.

We went to the front to check in the gun and asked for a manager. Once the manager came you can see Phil come strolling up to the front as well. I proceeded to explain the situation and Phil rudely interrupted and replied “you know, we don’t have to service you. If you don’t like it you can leave”! Gun transfers is a hassle and a pain in my as to do. Note: Another thing that should not have been said.

We explained how poor his customer service was in front of the manager yet the tackle manager did not stop Phil from talking to us rudely. By this time, we knew Phil and the manager was in cahoots.

Phil left and I told the manager, if it was any other place the employee would have been stopped or reprimanded by a manager. Yet the manager said nothing he just continued to process our check in. We never received an apology from either staff.

This is the part that really ticked me off. I asked the manager once we were checked in could he assign a different employee to service us. He told us it’s however the dice rolls! He cannot control who we get.

They took our gun to the back of the store. After waiting for another to be serviced we were fed up and asked for our gun back and just left the store.

Unfortunately no pictures of who he is but you will know once you talk to him he is very rude elderly person who seems like he doesn’t even want to be there.