Turf Surfer Lawn Company

Dear Revdex.com, I'm sorry for the late replyYour email went to spam and I did not catch itI was in contact in December with *** and ***'s warranty company, *** shortly after she complained that her previous repair was failingI made arrangements with *** to rerepair this for her,
but that we had family health issues and that I would be leaving on vacation shortly and that I needed warmer weather to complete this as she does not have a garage to work in and my products do not work well in cold windy conditionsI called her to schedule the work on a warm day, I believe December 15, 2015, but she was not availableWhen we spoke on December 17th I explained again about the need for warmer conditions and that I would be in touch when this time arrivedNo conditions have been favorable and she emailed me on February 10, I replied and told her I would also be contacting *** again as she complained to them about the waitShe now knows that I will schedule this work with her when the weather gets favorable for performing this work. It it should be known that this work I am performing for her is a rework of previous repairs done by someone else and that *** had agreed to have me rerepair as a "favor" to her*** told me and her that that repair back in October will be the last time they have rework done on thisI agreed with *** to look this over and repair as best I can one more time for herI have not heard from her since I last talked to her in early February as she is patiently waiting for the weather conditions to warm up. I fully intend to rerepair this for her one last time as soon as weather conditions permit and that has been conveyed to her.*** ***/Fibrenew Metro Milwaukee/###-###-####

Dear Revdex.com, I'm sorry for the late replyYour email went to spam and I did not catch itI was in contact in December with *** and ***'s warranty company, *** shortly after she complained that her previous repair was failingI made arrangements with *** to rerepair this for her,
but that we had family health issues and that I would be leaving on vacation shortly and that I needed warmer weather to complete this as she does not have a garage to work in and my products do not work well in cold windy conditionsI called her to schedule the work on a warm day, I believe December 15, 2015, but she was not availableWhen we spoke on December 17th I explained again about the need for warmer conditions and that I would be in touch when this time arrivedNo conditions have been favorable and she emailed me on February 10, I replied and told her I would also be contacting *** again as she complained to them about the waitShe now knows that I will schedule this work with her when the weather gets favorable for performing this work. It it should be known that this work I am performing for her is a rework of previous repairs done by someone else and that *** had agreed to have me rerepair as a "favor" to her*** told me and her that that repair back in October will be the last time they have rework done on thisI agreed with *** to look this over and repair as best I can one more time for herI have not heard from her since I last talked to her in early February as she is patiently waiting for the weather conditions to warm up. I fully intend to rerepair this for her one last time as soon as weather conditions permit and that has been conveyed to her.*** ***/Fibrenew Metro Milwaukee/###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]