Tulalip Resort and Casino

we stayed from Feb 4-6 at room 635, there was a drunk guy in altercation with another person, and the drunk guy even tried to go into our room. the screaming, yelling at swearing right in front of our room lasted for more than an hour, till it is finally dispersed. we checked that morning tired because we barely got an sleep. I feel like we should be compensated for that sleepless night

We do not respond through the Revdex.comWe have contacted the person who contacted you directly Thank you

Her reservation was NOT done by use but rather through a travel agencyThe travel agency is being contacted to reverse the credit card charge Here is a copy of the reversal on our end

Complaint: [redacted] I am rejecting this response because: The information reported by the establishment is completely falseI called many times and had to leave messages with the manager because he never answers the phoneI have provided the information and have gotten no response backI have left the manager my personal contact details and still no return call or email Sincerely, [redacted] ***

we have already addressed this issue directly with the client

Complaint: [redacted] I am rejecting this response because: I have not been contacted by anyone from Tulalip Casino since contacting them directly back on November Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They failed to provide service I want a refund due to their lack of ability to provide sound at the Lily Tomlin show I paid to hear the material not watch her walk back and forth on the stage Tulalip fully admitted the sound was being worked on the entire show This is clearly a failure to provide a service Sincerely, [redacted]

We choose not to respond to this issueWe will contact the person involved

This issue has been resolved with our Hotel General Manager and our guestThe guest was totally satisfied with our resolution Thank you, Anita

Complaint: ***I am rejecting this response because: I have not received a sufficient response regarding this issue personallyI am very disappointed with the level of service provided by Tulalip / Quil Ceda Creek
Casino and wish they treated their patrons with more careSincerely,*** ***

We are investigating the situation with the guest and her partner

Complaint: ***I am rejecting this response because: I made several calls to resolve the matter with the manager , Sam but he never returned
my many callsNo one returned my calls to even address the matterThis matter has NOT been resolved or satisfiedNo attempts have been made on part of the company to resolve this disputeI wish for a full refund. Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because: The information reported by the establishment is completely false. I called many times and had to leave messages with the manager because he never answers the phone. I have provided the information and have gotten no response back. I have left the manager my personal contact details and still no return call or email Sincerely,[redacted]

Her reservation was NOT done by use but rather through a travel agency. The travel agency is being contacted to reverse the credit card charge.  Here is a copy of the reversal on our end.

Complaint: [redacted]I am rejecting this response because:  I have not been contacted by anyone from Tulalip Casino since contacting them directly back on November 3.   Sincerely,[redacted]

We do not respond through the Revdex.com. We have contacted the person who contacted you directly.
Thank you.

we have already addressed this issue directly with the client.

This issue has been resolved with our Hotel General Manager and our guest. The guest was totally satisfied with our resolution.
 
Thank you,
Anita

We choose not to respond to this issue. We will contact the person involved.

Complaint: [redacted]I am rejecting this response because:    They failed to provide service.  I want a refund due to their lack of ability to provide sound at the Lily Tomlin show.   I paid to hear the material not watch her walk back and forth on the stage.   Tulalip fully admitted the sound was being worked on the entire show.   This is clearly a failure to provide a service Sincerely,[redacted]